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Your partner in Guest Experience Management

Services - GEMvisits

Mystery Guest Programmes

Use detailed reports to deliver amazing experiences

Services - GEMdirect

Guest Feedback & Engagement

Capture valuable feedback and drive positive engagement

Services - GEManalysis

Hospitality Insights & Dashboards

Use your data to trigger decisions, actions & insights

Services - GEMacademy

Learning Management

Deliver and track all your learning in one advanced portal

Malmaison Greene King Ping Pong Geronimo Inns UoS logo Turtle Bay Village Hotels Sticks n Sushi Dim t Brunning and Price 411 Cabana brasserie bar co
Tossed TGI Fridays Everyman Leon Pieminister Bath Ales Reds Sodexo Boston Tea Party Le Bistrot Pierre Wildwood Harbour Hotels
Itsu Giraffe St Austell Revolution Carluccios Youngs Hard Rock Cafe Empire Cinemas Punch Food & Fuel Brownsword Ascot
Wagamama Peach Pubs 411 Prezzo 411 Bespoke Hotels lovely pubs Chimichanga TexMex Cambscuisine HIT Cleaver Burgerfest hq Lucky Onion
View Case Studies
Chart Image - Hospitality Benchmark - Ops Challenges

Asked to identify their biggest ops challenges, 87% of business leaders pick the need to deliver a high quality customer experience

How do you measure up?
Chart Image - Hospitality Benchmark - Insight Leadership

Only 21% of business leaders think they lead the way in their customer insight

How do you measure up?
Chart Image - Hospitality Benchmark - Experience Quality

88% of leaders rate overall quality of customers’ experience as a very important driver of choice when eating out

How do you measure up?
Chart Image - Hospitality Benchmark - Return Visits

79% of business leaders say that their top marketing priority is encouraging repeat visits from existing customers

How do you measure up?
Chart Image - Hospitality Benchmark - Guest Insight

83% of hospitality businesses believe they lag behind when it comes to guest insight

How do you measure up?
Services - Hospitality Expertise

Hospitality Expertise

We only work with hospitality businesses so we understand the challenges specific to your sector.

Services - Hospitality Support

Hospitality Support

We are genuinely interested in the success of your hospitality business - it's what makes ours tick.