News and opinion on Guest Experience Management
Yes please, I'd like to hear about latest news by email. Please see our privacy policy.
Blogs, Insights
15th April 2024
A framework to help you achieve your growth goals
Blogs
1st April 2024
As told by customers
11th March 2024
Must-have features in a feedback solution
Blogs, HGEM News
Review Responses and Complaint Management
1st March 2024
How a mystery guest programme can complement tech-based feedback
9th February 2024
Here's our tips to promoting your feedback site, including ways to incentivise your guests to leave feedback.
5th January 2024
Find out what's behind those 1-star reviews with our latest feature
11th December 2023
Does your team avoid these common mistakes?
13th November 2023
Find out what you can do to really shine during this golden quarter.
9th November 2023
Guest blog by: Toggle
23rd October 2023
Find out the benefits of a feedback site, and the questions you should be asking customers.
10th October 2023
How is Xmas 2023 shaping up?
4th October 2023
Make the most out of this Xmas
Case Studies
22nd September 2023
Find out how HGEM's Mystery Guest Audits help drive positive change in GuestHouse Hotels
19th September 2023
Don’t let competitors snap up bookings due to poorly handled (or worse – lost) enquiries.
4th September 2023
...and how it can boost footfall
31st August 2023
Navigate the season's challenges with ease
15th August 2023
Identify and fill gaps in training with Mystery Guest Audits
27th July 2023
How well does hospitality handle payments?
19th May 2023
HGEM joins CaterTrax - a Volaris Group company
As published in Propel: Friday Opinion
3rd April 2023
Find out how implementing a full Guest Experience Management solution with HGEM has been a 'gamechanger' for Stirr Ups.
14th March 2023
Don't overlook this area of opportunity
