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Burger and chips

Effective upselling in hospitality

The HGEM team give their top tips on encouraging team members to upsell effectively.

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Client News

We catch up with the latest news from our clients.

Disposable coffee cup

How will the 'latte levy' affect the guest experience?

We take a look at the implications of the latte levy for both operators and guests.

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Client News

Catch up with the latest news from our clients.

Cocktail

'Try January' trend in pubs encourages guests to experiment

A campaign in pubs aims to keep guests coming through the doors in the notoriously difficult trading month of January.

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Client News

Catch up with the latest news from our clients.

A smiling waiter

Top tips for welcoming hospitality guests

You only get one chance to make a first impression so a warm welcome is key for a great guest experience.

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Client News

Catch up with the latest news from our clients.

Vegan salad from beyond the kale in bath

The ‘Veganuary’ trend

Numbers of guests attempting a January vegan diet have skyrocketed - so what does this mean for hospitality?

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Client News

Catch up with the latest news from our clients.

Waitress carrying empty plates

The right staff behaviours to guarantee great word-of-mouth reviews

The behaviour of your team members is a key part of your service.

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Are guest review sites to be trusted?

Are guest review sites alone enough to measure the guest experience?

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Client news

Catch up with the latest news from our clients.

2017 graphic

A look back at 2017

We've learnt a lot this year, take a look at our top takeaways.

A man sat in a restaurant looking at his mobile telephone sat opposite a woman holding a drink

​Top tips for encouraging recommendations

We explore the most effective ways to encourage positive reviews and recommendations from guests.

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Client News

Catch up with the latest news from our clients.

Two men browsing the internet on a laptop

Where do guests look for recommendations?

Hospitality operators can draw feedback from a variety of sources.

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Client News

Catch up with the latest news from our clients.

A waiter carrying a salad and a burger with fries

Why satisfactory is never enough in hospitality

Ensure your guest experience is one to remember.

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Client News

Catch up with the latest news from our clients.

Instagram logo

The Instagram effect - how the platform has divided the industry

It can be a powerful tool for promoting your business, but Instagram isn't without its critics in hospitality.

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