Insights

Insights


Xmas 2023 Consumer Report

Xmas 2023 Consumer Report

How is Xmas 2023 shaping up?

Webinar - Xmas prep with guest experience management

Webinar - Xmas prep with guest experience management

Make the most out of this Xmas 

Why Review Management matters

Why Review Management matters

...and how it can boost footfall

Are your teams on track to deliver excellence?

Are your teams on track to deliver excellence?

Identify and fill gaps in training with Mystery Guest Audits

How to increase orders for your food delivery service

How to increase orders for your food delivery service

A framework to help you achieve your growth goals

Consumer Insights: Payment Preferences

Consumer Insights: Payment Preferences

How well does hospitality handle payments?

zone of indifference

Turning passive guests into promoters

Put your marketing efforts into this key area of opportunity

Consumer Sentiment Report: Xmas opportunities

Consumer Sentiment Report: Xmas opportunities

What to expect from customers for Xmas 22?

Accessibility in Hospitality

Accessibility in Hospitality

How do customers perceive accessibility in hospitality and what are the risks?

Consumer Sentiment Report: Cost of living crisis

Consumer Sentiment Report: Cost of living crisis

Consumer perspective on 'the big squeeze'

Have service standards slipped?

Have service standards slipped?

Here's what consumers think.

Consumer Insight Report - Redefining Luxury

Consumer Insight Report - Redefining Luxury

What effect has climate awareness had on the consumer?

2021 Consumer Christmas Behaviours

2021 Consumer Christmas Behaviours

Get ready for Xmas with our Consumer Insights report

Goodbye face-masks?

Goodbye face-masks?

Are consumers ready to ditch the mask? Here's what they're saying.

Hospitality Technology: consumer survey results

Hospitality Technology: consumer survey results

What technological solutions will last beyond the pandemic? Here's what your customers think.

Hospitality re-opening: consumer survey insights

Re-opening hospitality: consumer survey results

Customers may not be as forgiving as you'd think

Voices of Hospitality

Voices of Hospitality

Interview with Andy Barnsdale

Voices of Hospitality

Voices of Hospitality

Interview with David Eccles

Voices of Hospitality

Voices of Hospitality

Interview with Richard Bates

Voices of Hospitality

Voices of Hospitality

Interview with Darren Cavill

Voices of Hospitality

Voices of Hospitality

Interview with Mark Harper