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Where do guests look for recommendations?

Hospitality operators can draw feedback from a variety of sources.

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Client News

Catch up with the latest news from our clients.

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The challenge of measuring quality

The methodology we use to help our clients measure and improve their guest experience.

A waiter carrying a salad and a burger with fries

Why satisfactory is never enough in hospitality

Ensure your guest experience is one to remember.

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Client News

Catch up with the latest news from our clients.

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The Instagram effect - how the platform has divided the industry

It can be a powerful tool for promoting your business, but Instagram isn't without its critics in hospitality.

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Client News

Catch up with the latest news from our clients.

Peach 2020 conference

Top takeaways from CGA Peach 2020 Conference and Hero & Icon Awards

What we learnt from a brilliant speaker line-up and a celebration of hospitality industry talent.

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Hospitality trends for 2018

It may not even be Christmas yet, but the hospitality industry is already looking to the year ahead.

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Client News

Catch up with the latest news from our clients.

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The power of social media when promoting a venue

Interacting with guests via social media is the key for getting them through the door.

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Client News

Catch up with the latest news from our clients.

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Tips for effectively promoting your hospitality business

Making the most of all opportunities to promote your business is vital for succeeding in the hospitality market - read our top tips on how to get it right.

Propel multi club conference

Top takeaways from the Propel Multi-Club Conference

What did we learn at Propel's latest conference?

Knowledge: the key to confidence

Knowledge: the key to confidence

When staff are armed with the knowledge to deliver a great guest experience, it fosters a culture of confidence in the whole front of house team.

Michelin star logo

Michelin status: is it still relevant in measuring guest experience?

Guests are increasingly setting their own standards - has the Michelin standard had its day?

A waitress carrying cups and saucers with guests sat in the background of the restaurant

What are guests' views on venue appearance?

Over 1,000 guests share their views on the all important first impression of your venue.

A guest holding a straw in a drink

The final straw – is it time to say goodbye?

Big hospitality names are starting to pick sides in the 'war on the straws'.

What’s the secret to knowledge that sticks with staff?

What’s the secret to knowledge that sticks with staff?

With high staff turnover and constantly evolving teams common in hospitality, it can be tough to arm staff with the necessary knowledge to provide a great guest experience.

Team members working in a restaurant

How to encourage your team to own your venue appearance

We explore how to develop a team culture that ensures all staff take care of the appearance of your business.

A laid table with glasses and cutlery

Keeping up appearances

A positive guest experience starts with the appearance of your venue.

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