News

News


Keep up to date with the latest news, issues and trends shaping Guest Experience Management.

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2019

Restaurant Sector: Top Tips for 2019

We asked over 500 guests what they want to see in the restaurant industry this year.

A roundup of 2018

A roundup of 2018

HGEM's Founding Director, Sally Whelan reflects on the year and anticipates what the restaurant sector can expect in 2019.

​Getting hospitality staff ready for battle this Christmas

​Getting hospitality staff ready for battle this Christmas

HGEM's Operations and HR Director, Lisa Chambers on keeping staff spirits up at the industry's busiest time of year.

Lisa Chambers

Mental Health and Hospitality: Are you doing enough?

HGEM's Operations and HR Director, Lisa Chambers, on addressing mental health in the workplace. 

How are you helping your guests to have a ‘local’ experience?

How are you helping your guests to have a ‘local’ experience?

HGEM's Operations and HR Director, Lisa Chambers, shares her insight on giving guests a 'local' experience, as more guests seek an authentic stay.

Steven Pike

Are you monitoring your main source of influence or burying your head in the sand?

HGEM's Managing Director Steven Pike on the importance of monitoring and measuring your online reviews.

Trick or Treat?

Trick or Treat?

In honour of Halloween this week, HGEM's Managing Director, Steven Pike shares his insight on ensuring your guests feel 'treated' rather than 'tricked'.

Is there still a place for mystery dining?

Is there still a place for mystery dining?

HGEM's Head of New Business, Matthew Smith, discusses the benefits of mystery dining when measured and used to support your team in the right way.

restaurant

Death of the chain?

HGEM's Managing Director, Steven Pike discusses how continuous change is essential to the future of chain restaurants.

dinner table

Going local – The next ‘big thing’ for hotels?

Guests won't think twice about heading to their local pub for dinner, so why not their local hotel? We look at what hotels can do to attract locals.

credit cards

​Should restaurants take prepayments?

Do prepayments stop no-shows or put guests off? We explore this potential solution for the restaurant industry.

Child eating out

How can the food and drinks industry help to combat childhood obesity?

Of our panel of over 400 guests, the majority believe the industry needs to step up when it comes to tackling childhood obesity.

What’s wrong with a career in hospitality?

What’s wrong with a career in hospitality?

We explore the misconceptions of a career in the hospitality industry.

Lisa Chambers

How to make your business a place where talented people want to work

HGEM's Operations and HR Director, Lisa Chambers on retaining the right staff for your business.

Let the games begin – our top tips for delivering a successful sporting event

Let the games begin – our top tips for delivering a successful sporting event

With insight from Chloe and Rachael, our team on the ground at Royal Ascot.

Matthew Smith

What is it like to dine across the pond?

In celebration of Independence Day, we explore what us Brits could take from the US dining scene.

matthew smith

Cultivating an authentic welcome

Could there be more to a perfect welcome than you think? Tailoring your welcome to the individual is key.

Jason Horn

​Delivery apps: What do restaurants need to know?

Do food delivery apps align with your brand and the guest experience?

Photo of Rich New

Asking the right questions in hospitality

We explore the art of asking consumers the right questions, ensuring hospitality operators obtain the insight they require.

Steven Pike

Measuring the guest experience: beyond data

Data is just the starting point when it comes to measuring and managing the guest experience.

Lisa Chambers

Passion - the key to successful hospitality recruitment

How to identify the passions that motivate your team members.