Catering

Catering


Unlike other hospitality operations, it's often your client's brand rather than yours that is front-of-mind for the guest. So we need to help you to silently deliver a reliable, professional service that will keep your client renewing their contract with you. That's our starting point for building the operational assessments that we ask our mystery guests to complete. We also help you to find out what guests think after their experience, using surveys that carry your client's brand, in order to inform training and process opportunities. Having these measures in place will help you to win tender processes and manage a collaborative relationship with your client.

Boyd Thorpe Associates

Boyd Thorpe Associates

Catering

Levy Restaurants

Levy Restaurants

Catering

CH&Co

CH&Co

Catering

CH&Co

"HGEM provide us with a valuable, objective review of our service across a wide range of our sites, from staff restaurants within multi-national companies, call centres and logistics specialists, as well as our busy visitor attraction restaurants and cafés."

Wembley Stadium

Wembley Stadium

Events, Catering

Wembley Stadium

HGEM Mystery Guests act as the eyes and ears on the ground, providing insight during large sporting events, when Wembley Stadium is at its busiest.

Berkeley Catering

Berkeley Catering

Catering

University of Sheffield

University of Sheffield

Catering

University of Sheffield

HGEM support UoS to keep sight of the Guest Experience across their varied & busy group of sites.

Rhubarb

Rhubarb

Events, Fine Dining, Catering