Entertainment

Entertainment


The rise of streaming services such as Netflix and Amazon means there is a growing population of those that would choose to stream a movie at home rather than going out to the cinema or watching a live theatre performance.

As forms of entertainment continue to evolve, it’s more important than ever for entertainment providers to focus on providing an ‘experience’ that guests can’t get at home. 

So how can we help?

  • Nurture guest loyalty. We'll help you understand what guests want from their entertainment experience. A branded survey site that makes it easy for guests to share valuable feedback will not only increase engagement but also enable you to capture your Net Promoter Score.

  • Benchmark guest experience. Our modern reporting platform enables your managers to view dashboards on their own performance, identify opportunities for improvement, highlight how they compare to other venues in the group and ensure consistent standards are met.

  • Monitor your reputation. Our platform ‘The Hub’ makes it easy for managers and area managers to view and respond to results from several popular online review and booking sites, all in the same place. You'll get a comprehensive view of their reputation and the things that influence it.

  • Be the ‘go to’ venue. By conducting regular mystery visits to assess how well your team are embracing defined standards, processes and behaviours, we'll provide you with the insights needed to provide experiences that guests can’t get at home. 

  • Be an employer of choice. Our employee surveys are designed to help you track the things that are important to your team at each stage of their employment journey, keep them aligned with your values, and flag up any issues.

To find out how we can help improve your guest experience, please get in touch

Fields with a * are required
Curzon

Curzon

Curzon

Curzon

We've found that HGEM not only provides fantastic insight into the customer journey in general but they have supported us in our vision of what a Curzon journey should look like and how it should be measured. Great reporting and one-on-one relationships.

Ally Clow, Operation Systems and Support Manager

Empire

Empire

Empire

Empire

"Since working with HGEM we have seen the focus of the customer experience improve and continually monitoring and measuring it in this way has without a doubt improved the standard across the board."

Lisa Rowland, Customer Experience and Training Manager

Heritage GB

Heritage GB

Heritage GB, Heritage GB

Heritage GB

"Understanding our guests and the experiences they have at our attractions is essential in driving our business forwards. We couldn’t do this without HGEM as their concise reports enable us to benchmark service levels across all our destinations and to see exactly where we can make improvements."