Entertainment

Entertainment


Most people have a favourite cinema or theatre that they would visit for entertainment. Our role is to help you to get your venues to fall into this category. We'll take the essence of your brand experience and complete regular assessments by mystery guests to ensure it is being delivered each time and to identify learning or process opportunities if it is not. Our branded surveys can help to capture feedback after the experience, maintaining brand awareness and evaluating whether your brand standards are creating the perceptions you want people to remember.

Bateaux London

Bateaux London

Entertainment

Bateaux London

"We make memories and give people unforgettable experiences."

HQ Theatres and Hospitality

HQ Theatres and Hospitality

Entertainment

HQ Theatres and Hospitality

We provide monthly visits to over 10 theatres, with the mystery guest providing an experience of their whole evening from a pre-show dinner to the show itself.

Mint Group

Mint Group

Events, Entertainment

Broadgate

Broadgate

Entertainment, Casual Dining, Quick Service

Empire

Empire

Entertainment

Empire

"Since working with HGEM we have seen the focus of the customer experience improve and continually monitoring and measuring it in this way has without a doubt improved the standard across the board."

Lisa Rowland, Customer Experience and Training Manager

Flight Club Darts

Flight Club Darts

Entertainment, Casual Dining

Curzon

Curzon

Entertainment

Curzon

We've found that HGEM not only provides fantastic insight into the customer journey in general but they have supported us in our vision of what a Curzon journey should look like and how it should be measured. Great reporting and one-on-one relationships.

Ally Clow, Operation Systems and Support Manager

Mission Mars

Mission Mars

Pubs, Entertainment, Casual Dining

Everyman

Everyman

Entertainment

Everyman

As a fast-growing cinema offering, Everyman are keen to keep up-to-date with their guests' thoughts & experiences. HGEM manage a branded online feedback site to help them gain this insight. 

Levant

Levant

Entertainment, Casual Dining

Heritage GB

Heritage GB

Entertainment, Hotels

Heritage GB

"Understanding our guests and the experiences they have at our attractions is essential in driving our business forwards. We couldn’t do this without HGEM as their concise reports enable us to benchmark service levels across all our destinations and to see exactly where we can make improvements."