Events

Events


Events come in many shapes and sizes, but each one may be remembered by those who attended for many years. So getting it right can have a huge impact on repeat business for the venue. We brief mystery guests to assess each stage of the experience to gain insights which are invaluable in terms of planning for the next event. For large events, like Royal Ascot, we have a team on the ground who can provide live feedback, helping you to keep on top of potential issues. For smaller venues, we can provide adaptable surveys that take account of the venue's brand, the type of event, and whether the respondent is an organiser or participant. We can even help in the sales process, with reports from mystery calls and showrounds that help your team to capitalise on every opportunity.

Ascot Racecourse

Ascot Racecourse

Events

Ascot Racecourse

HGEM work with Ascot to support the delivery of Royal Ascot. A combination of Mystery Visits, live interviews & on the ground management provide Ascot with an overview of their Guest Experience in real-time throughout the event.

Wembley Stadium

Wembley Stadium

Events, Catering

Wembley Stadium

HGEM Mystery Guests act as the eyes and ears on the ground, providing insight during large sporting events, when Wembley Stadium is at its busiest.

Stadium Events & Hospitality Awards

Stadium Events & Hospitality Awards

Events

Camm & Hooper

Camm & Hooper

Events

Mint Group

Mint Group

Events, Entertainment

Kings Place

Kings Place

Events

Lexington Reception Services

Lexington Reception Services

Events

Conference Aston

Conference Aston

Events

Arena Racing Company

Arena Racing Company

Events

ARC Inspirations

ARC Inspirations

Events, Casual Dining

RHS Flower Shows

RHS Flower Shows

Events

RHS Flower Shows

HGEM work closely with RHS to provide detailed feedback on food outlets & general experience at Chelsea Flower Show. This immediate feedback allows them to make quick changes over the short event. 

Olympia London

Olympia London

Events

Rhubarb

Rhubarb

Events, Fine Dining, Catering