Events

Events


Events come in many shapes and sizes, but each one may be remembered by those who attended for many years. So getting it right can have a huge impact on repeat business for the venue. We brief mystery guests to assess each stage of the experience to gain insights which are invaluable in terms of planning for the next event. For large events, like Royal Ascot, we have a team on the ground who can provide live feedback, helping you to keep on top of potential issues. For smaller venues, we can provide adaptable surveys that take account of the venue's brand, the type of event, and whether the respondent is an organiser or participant. We can even help in the sales process, with reports from mystery calls and showrounds that help your team to capitalise on every opportunity.

Arena Racing Company

Arena Racing Company

Events

Olympia London

Olympia London

Events

Lexington Reception Services

Lexington Reception Services

Events

Stadium Events & Hospitality Awards

Stadium Events & Hospitality Awards

Events

ARC Inspirations

ARC Inspirations

Events, Casual Dining

Camm & Hooper

Camm & Hooper

Events

RHS Flower Shows

RHS Flower Shows

Events

RHS Flower Shows

"The reports we receive for the RHS Chelsea Flower Show are invaluable to our successful operation. After a pain-free organisation process, we receive our incredibly detailed reports, promptly on the day of a visit. They help us target small details that are sometimes overseen, allowing us to immediately make amends where necessary. We also pass the reports to our Caterers so they can also strive for absolute excellence. From the way the guests arrive, to the way they find their way around, the reports help us make countless changes to our operation, giving guests the best possible experience".

Kings Place

Kings Place

Events

Wembley Stadium

Wembley Stadium

Events, Catering

Wembley Stadium

HGEM Mystery Guests act as the eyes and ears on the ground, providing insight during large sporting events, when Wembley Stadium is at its busiest.

Mint Group

Mint Group

Events, Entertainment

Conference Aston

Conference Aston

Events

Ascot Racecourse

Ascot Racecourse

Events

Ascot Racecourse

HGEM work with Ascot to support the delivery of Royal Ascot. A combination of Mystery Visits, live interviews & on the ground management provide Ascot with an overview of their Guest Experience in real-time throughout the event.

Rhubarb

Rhubarb

Events, Fine Dining, Catering