Pubs

Pubs


Pubs are all about bringing people together and creating social experiences that guests will remember and talk about. You can encourage this post-experience conversation through the use of one of our branded survey sites where you can also capture NPS and feedback. For the main event, regular assessments completed by a mystery guest help you to maintain consistency in standards and processes. But we also evaluate your team's interactions, providing reflections that help them to create warm welcomes and memorable experiences.

The Throckmorton

The Throckmorton

Pubs

Bath Ales

Bath Ales

Pubs, Casual Dining

Bath Ales

With a background in brewing, Bath Ales aim to create spaces that provide something special, welcoming all audiences & visit types.

The Black Swan

The Black Swan

Pubs

Windmill Taverns Group

Windmill Taverns Group

Pubs

Jacobs

Jacobs

Pubs, Hotels

Charles Wells

Charles Wells

Pubs, Casual Dining

The Angel Inn Hotel

The Angel Inn Hotel

Pubs, Hotels

Wadworth

Wadworth

Pubs

The Epicurean Collection

The Epicurean Collection

Pubs, Casual Dining, Hotels

Bermondsey Pub Co.

Bermondsey Pub Co.

Pubs

CD Pub Co.

CD Pub Co.

Pubs

CD Pub Co.

"Working with HGEM enables us to keep up our first class service standards throughout our Gastro Pubs."

Christine Harris, Director

Common

Common

Pubs

Jolly Fine Pub Co.

Jolly Fine Pub Co.

Pubs, Hotels

The Duke of York

The Duke of York

Pubs

Big Chill Bar

Big Chill Bar

Pubs, Casual Dining

Big Chill Bar

"We are a place to drink, eat, work and play, providing quality craft drinks, friendly service and DJs. We use HGEM to maintain great guests experiences. HGEM are able to make bespoke reports which reflect our standards as well as a comparison to industry averages."

Mission Mars

Mission Mars

Pubs, Entertainment, Casual Dining

The White Hart

The White Hart

Pubs

Urban Pubs & Bars

Urban Pubs & Bars

Pubs

Urban Pubs & Bars

"The Mystery Guest reports help us constantly strive to be better and puts service firmly at the top of our pubs’ daily agenda. The HGEM team provide great service and genuinely want to support us. This means we can reward our front of house teams when things go perfectly and support them on the occasions they don’t."

Lucas Owen, Operations Manager

Shepherd Neame

Shepherd Neame

Pubs, Hotels

Shepherd Neame

We support Britain's oldest brewer with overnight stays to assess the guest experience at their wonderful hotels & pubs. 

Anglian Country Inns

Anglian Country Inns

Pubs

Anglian Country Inns

"We are passionate about making our customers a priority. With HGEM we get feedback in a constructive & considered report. This monthly report gives us invaluable information and keeps us on our toes. Satisfaction all round with the professionalism that the HGEM team give us."

Butcombe Brewing Co.

Butcombe Brewing Co.

Pubs, Hotels

Lincoln Green

Lincoln Green

Pubs

Greene King

Greene King

Pubs

Greene King

"HGEM not only measure the customer journey but help us understand where and how we can improve service - they are proactive and easy to work with. Their analysis of results and help is as important as the pub visits they carry out."

The Bridge

The Bridge

Pubs

Distinct Pubs

Distinct Pubs

Pubs

St Austell Brewery

St Austell Brewery

Pubs, Casual Dining, Hotels

St Austell Brewery

St Austell Brewery operates a growing and diverse independent and family-owned business. We work with them on food visits, overnight stays and their online Smiles Survey.

St Austell Brewery Tenanted – we run mystery visits to all the leased estate twice annually.

Brunning & Price

Brunning & Price

Pubs

Ideal Collection

Ideal Collection

Pubs, Hotels

The Angel & Harp

The Angel & Harp

Pubs

Peach Pubs

Peach Pubs

Pubs, Casual Dining

Peach Pubs

Peach culture is highly valued. They reinforce it by providing great team training and in-house learning management through PeachTeach. Their teams flourish with their support and great culture plays a huge part in their guest experience.

The Coaching Inn Group

The Coaching Inn Group

Pubs

Punch Pubs

Punch Pubs

Pubs

Punch Pubs

"We like working with the team at HGEM as they took time to understand our business from the very start, support our teams and also challenge us to help make improvements to the program."

Paul Pavli, Managing Director

Geronimo Inns

Geronimo Inns

Pubs, Casual Dining

Geronimo Inns

HGEM helps Geronimo maintain great guest experience standards with mystery visits to their modern pubs. 

The Spencer

The Spencer

Pubs

Banwell House

Banwell House

Pubs

Banwell House

"HGEM have a high and personal level of service. Everything can be adapted to meet your needs. We run two different visit reports to look at different aspects of our business. The reports are always returned promptly and with lots of detail. HGEM have helped us to use the mystery guest service as a tool to improve our standards by incentivising the team."

Toby Brett, Managing Director

Marstons

Marstons

Pubs

Parogon Pub Group

Parogon Pub Group

Pubs

Youngs

Youngs

Pubs, Hotels

Youngs

HGEM support the community of Youngs Pubs with regular Mystery Visits and Calls, helping them to gain competitive advantage & maintain a great Guest Experience.

Frontier Pubs

Frontier Pubs

Pubs