Quick Service Restaurant

Quick Service Restaurant


Guests choosing a quick service restaurant (QSR) are wanting good food served quickly and efficiently. In an industry that is increasingly focused on nutrition, sustainability and clean foods the move from traditional fast food to healthier quick service food is unstoppable. Therefore, the success of the QSR depends on their ability to adapt to growing trends and offer a wider variety of great tasting healthier options, as well as controlling expenses and maintaining value for money. 

So how can we help?

  • Recognise and motivate team excellence. By conducting regular mystery visits to assess how well your team are embracing defined standards, processes and behaviours, we'll use the results to help you reward your teams and shape future training programmes.  

  • Create loyal customers. We make it easy for your customers to engage and share feedback on their experience with a branded feedback survey. Show them you are listening by responding and improving your experience and you will develop brand loyalty.

  • Develop your Net Promoter Score (NPS). In the QSR market, the experience is short by definition and is often spontaneous. The NPS is therefore a particularly useful measure, as it enables us to track through surveys how likely customers are to come back or to recommend you to others.

  • Encourage locations to compete. Our modern reporting platform enables your managers to view dashboards on their own performance, identify opportunities for improvement, and highlight how they compare to other locations in the group.

  • Influence your reputation. Our platform, ‘The Hub’ makes it easy for you to view and respond to results from several popular online review and booking sites, all in the same place. This will give you a comprehensive view of your reputation and the things that influence it.

  • Keep great team players. Our employee surveys are designed to help you understand the things that are important to your team at each stage of their employment journey, keep them aligned with your values, and flag up any issues.

To learn more about how we can help your business please get in touch

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Chipotle

Chipotle

Chipotle

Chipotle

"HGEM feel like an extension of the Chipotle family. The account management team are always available and ready to help. We’re excited to see what the future holds for this partnership and our guest experience has benefited from working with these great industry professionals.”

James Dannatt, Marketing Strategist

Pret A Manger

Pret A Manger

Pret A Manger

Pret A Manger

We conduct 400 mystery visits every week to Pret a Manger shops across the UK and Europe

Itsu

Itsu

Itsu

Itsu

Guest feedback inspired the creation of itsu and it's just as important now to support growth, consistency and the itsu team.

LEON

LEON

LEON

LEON

"We love the HGEM team, nothing ever fazes them. We never meet resistance or ‘It’s with the developers’. For a company specialising in customer feedback, they are brilliant with their customers. They are such a joy to work together with."

Glenn Edwards

Burger King

Burger King

Burger King

Auntie Anne's

Auntie Anne's

Auntie Anne's

Auntie Anne's

"Since we started working with HGEM, the support from the team has been first class. HGEM have worked closely with us to make sure we get the most from the service and we have found that the reports are always useful to drive improved performance."

Antony Baker, UK Operations Manager