Quick Service

Quick Service


The key to the success of a quick service operation is in its name. Customers will return many times if they can find what they want, be welcomed with a smile and be served quickly. The process for each visit is very consistent, and so our most popular service for quick service operations is the weekly assessment where we check things like welcome, product availability, speed and cleanliness to make sure that standards are met time after time. Positive brand awareness is an important component for people deciding where to go for lunch, so our survey sites help to keep you front-of-mind and to capture post-visit feedback.

Farmer J

Farmer J

Quick Service

Vita Mojo

Vita Mojo

Quick Service

Chipotle

Chipotle

Quick Service

Chipotle

"HGEM feel like an extension of the Chipotle family. The account management team are always available and ready to help. We’re excited to see what the future holds for this partnership and our guest experience has benefited from working with these great industry professionals.”

James Dannatt, Marketing Strategist

Burger King

Burger King

Quick Service

Juicebaby

Juicebaby

Quick Service

HMSHost

HMSHost

Casual Dining, Quick Service

HMSHost

"HGEM has given our businesses invaluable feedback with measurable KPIs directly from our guests. This helps us to focus our teams on providing world class service. The HGEM team are always very helpful and quick to respond when we need to make changes."

Pieminister

Pieminister

Quick Service

Pieminister

With visits in Pieminister restaurants, Pieminister Pubs and within universities, we provide Pieminister with an overview of their whole brand.

Caffe Monza

Caffe Monza

Quick Service

Tossed

Tossed

Quick Service

Tossed

Tossed have regular Mystery Visits & had a unique questionnaire designed for their kiosk visits that sought feedback on the technology integration. Their Mystery Visit data is also integrated with Trail, encouraging their managers to share the results with the team.

Auntie Anne's

Auntie Anne's

Quick Service

Auntie Anne's

"Since we started working with HGEM, the support from the team has been first class. HGEM have worked closely with us to make sure we get the most from the service and we have found that the reports are always useful to drive improved performance."

Antony Baker, UK Operations Manager

Bewley's

Bewley's

Quick Service

Pret A Manger

Pret A Manger

Quick Service

Pret A Manger

We provide weekly visits to Pret a Manger shops in the UK and Europe.

Harbourside Fish & Chips

Harbourside Fish & Chips

Casual Dining, Quick Service

Harbourside Fish & Chips

"We have been working with HGEM for the past 2 years and they have provided invaluable feedback and a fantastic service The mystery shops carried out at Harbourside have increased our customer service levels and also given us the opportunity to make positive improvements. We highly recommend mystery shops for all businesses!"

Sarah Lock, Owner

POD

POD

Quick Service

Itsu

Itsu

Quick Service

Itsu

Guest feedback inspired the creation of itsu and it's just as important now to support growth, consistency and the itsu team.

EAT.

EAT.

Quick Service

Subway

Subway

Quick Service

Subway

HGEM provide monthly visits to Subway's sites in London and some sites in the South West.

Broadgate

Broadgate

Entertainment, Casual Dining, Quick Service

Deliciously Ella

Deliciously Ella

Casual Dining, Quick Service