Restaurants

Restaurants


2018 has been a tough year for the restaurant sector. There has been a continuation of a trend towards more original and memorable experiences that guests can share online. This, combined with rising property rates and food inflation, have seen some well-established brands run into difficulties. Operators that want to thrive in 2019 need to find that balance between the memorability of an experience and the efficiency of its delivery.

So how can we help?

  • Engage your guests.  We’ll help you create a branded survey to enable you continue the conversation with your guests after they have left. A branded feedback survey site will not only make it easy for your guests to share valuable feedback about their experience but also help you capture your Net Promoter Score.

  • Ensure consistency. By conducting regular mystery visits, our reports will thoroughly measure the standards, processes and behaviours that are important to your brand’s success. 

  • Online reviews all in one place. Influence your online reputation by being able to view and respond to reviews from several popular review and booking platforms all in one place in our platform The Hub.

  • Empower your managers. Our innovative reporting platform enables your managers and area managers to view dashboards on their own performance, identify opportunities for improvement, and highlight how they compare to others in the group.

  • Motivate your team. Using employee surveys, understand what your teams experience at different stages in their employment journey and use results to enhance training programmes and reward stand out team members. 

To see how we can help you please get in touch

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Cosy Club

Cosy Club

Cosy Club

Cosy Club

"Live, direct and immediate feedback is important in keeping on top of knowing when things have gone right just as much as when they haven’t. Both staff and customers at Cosy Club have found HGEM’s online feedback solution really useful. It has fast become our ‘go to’ for honest customer feedback from within our venues, allowing us to keep our finger on the pulse and ensure our guests all leave feeling splendid."

Paul Alexander, Senior Ops Manager

Wagamama

Wagamama

Wagamama

Wagamama

"We’ve been working with HGEM for many years and throughout that time we’ve always been very impressed by their professionalism, responsiveness and, most importantly, their approach to working collaboratively, all of which combine to make them a trusted partner."

Stuart Wright, Head of Insights

Honest Burgers

Honest Burgers

Honest Burgers

Honest Burgers

“I love working with HGEM because they are all really accommodating to anything that we want to arrange. Feedback is reacted upon quickly and it feels like we have an extension of the business rather than outsourcing. The monthly reports save me about 2 hours where I would normally be doing the analysis - they do it for me!” 

Victoria Oickle, Operations Manager 

Friska

Friska

Friska

Friska

"HGEM's mystery visits provide useful feedback and analytics, and have been invaluable in helping us improve the guest experience at our stores. They provide a friendly and professional service that is easy to adapt to our needs as we develop and grow as a business." 

Tom Batten, Area Manager

Pizza Union

Pizza Union

Pizza Union, Pizza Union

Pizza Union

“HGEM have been invaluable in providing us with objective and timely guest feedback, which in turn enormously helps our teams in our Pizza Bars to monitor our performance and strive to continually improve our service standards."

Bobby Hashemi, Founder & Director

MyLahore

MyLahore

MyLahore

MyLahore

“The Guest Experience is key to the success of MyLahore and HGEM provides us with that insight into knowing what the guest has experienced which has truly help us to improve”.

Ishfaq Farooq, Operations Director