SECTORS

SECTORS


Working in partnership with lots of successful businesses

We are proud to be associated with lots of amazing hospitality businesses. But we understand one size does not fit all and so we tailor what we do for each the different type of operation in our sector. For more sector specific information please select the area you are interested in below.  

Cosy Club

Cosy Club

Restaurants

Cosy Club

"HGEM’s online feedback solution has fast become our ‘go to’ for honest customer feedback, allowing us to keep our finger on the pulse & ensure our guests all leave feeling splendid."

Paul Alexander, Operations Director

Wagamama

Wagamama

Restaurants

Wagamama

"We’ve been working with HGEM for many years & throughout that time we’ve been very impressed by their professionalism, responsiveness &, most importantly, their approach to working collaboratively, all of which combine to make them a trusted partner."

Stuart Wright, Head of Insights

Malmaison / Hotel du Vin

Malmaison / Hotel du Vin

Hotels

Malmaison / Hotel du Vin

"HGEM provide invaluable insight into our guest experience with a tailor-made measurement tool that provides fantastic data & analytics’s,while being flexible to our ever-changing needs & business focuses"

Pizza Union

Pizza Union

Restaurants, Quick Service

Pizza Union

“HGEM have been invaluable in providing us with objective & timely guest feedback, which in turn enormously helps our teams monitor performance & strive to continually improve our service standards."

Bobby Hashemi, Founder & Director

Pret A Manger

Pret A Manger

Quick Service

Pret A Manger

We conduct 400 mystery visits every week to Pret a Manger shops across the UK & Europe

MyLahore

MyLahore

Restaurants

MyLahore

“Guest experience is key to the success of MyLahore. HGEM provides us with an insight into knowing exactly what our guest has experienced which has truly help us to improve”.

Ishfaq Farooq, Operations Director

Urban Pubs & Bars

Urban Pubs & Bars

Pubs & Bars

Urban Pubs & Bars

"HGEM help us constantly strive to be better & put service at the top of our pubs’ daily agenda. The results help us reward front of house teams when things go perfectly & support them on the occasions they don’t"

Lucas Owen, Operations Manager

Gather & Gather

Gather & Gather

Catering

Lounges

Lounges

Restaurants

Ei Group

Ei Group

Pubs & Bars

Burger King

Burger King

Quick Service

EAT.

EAT.

Quick Service

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