Catering

Catering


Contract catering to the public & business

Unlike other hospitality operations, it's often your client's brand rather than yours that is front-of-mind for the guest. So being able to silently deliver a collaborative and reliable service is key to ensuring you retain and win new contracts.

So how can we help?

  • Retain & win contracts. Using mystery guest assessments, we gather detailed feedback to improve training programmes and highlight process efficiency opportunities to help you stand out from the competition and develop relationships with your existing clients.

  • Be a dependable service. By conducting regular mystery guest visits to assess how well your team are embracing defined standards, processes and behaviours, we'll provide you with the insights needed to ensure you provide your clients guests with the perfect experience.

  • Nurture loyalty. We'll help you continue the conversation after guests have used your service. A branded survey site that makes it easy for guests to share valuable feedback about their experience will encourage engagement and help you capture your Net Promoter Score (NPS).

  • Motivate your team. Using employee surveys, understand what your teams experience at different stages in their employment journey and use results to enhance training programmes and reward stand out team members.

  • Influence your online reputation. With our help you can view and respond to results from several popular online review and booking sites, all in the same place. This will give you a comprehensive view of your reputation and the things that influence it.

To see how we can help your catering business please get in touch

CH&Co

CH&Co

Catering

CH&Co

"HGEM provide us with a valuable, objective review of our service across a wide range of our sites, from staff restaurants within multi-national companies, call centres and logistics specialists, as well as our busy visitor attraction restaurants and cafés."

Judy Roberts, Marketing Manager

Wembley Stadium

Wembley Stadium

Events

Wembley Stadium

HGEM Mystery Guests act as the eyes and ears on the ground, providing insight during large sporting events, when Wembley Stadium is at its busiest.

University of Sheffield

University of Sheffield

Catering

University of Sheffield

"It's been a pleasure working with HGEM and I've always found them to be extremely helpful and quick to respond. The dashboard and reports are easy to understand and we've had a great response to our customer feedback surveys within our cafes."

Katie Butler, Marketing & Communications Manager

Sodexo

Sodexo

Catering

Sodexo

"Using this service has enabled us to be more innovative. The speed in which we receive feedback, combined with the amount of feedback we receive, means we are confident that the results are an accurate reflection of what our clients think. If they don’t like it – we change it – if they do – we don’t."

Natasha Carr, Venue and Events Marketing Manager