Entertainment

Entertainment


Cinemas, theatres & leisure venues

The rise of streaming services such as Netflix and Amazon means there is a growing population of those that would choose to stream a movie at home rather than going out to the cinema or watching a live theatre performance.

As forms of entertainment continue to evolve, it’s more important than ever for entertainment providers to focus on providing an ‘experience’ that guests can’t get at home.

So how can we help?

  • Nurture guest loyalty. We'll help you understand what guests want from their entertainment experience. A branded survey site that makes it easy for guests to share valuable feedback will not only increase engagement but also enable you to capture your Net Promoter Score (NPS).

  • Benchmark guest experience. Our modern reporting platform enables your managers to view dashboards on their own performance, identify opportunities for improvement, highlight how they compare to other venues in the group and ensure consistent standards are met.

  • Monitor your reputation. Our platformThe Hub’ makes it easy for managers and area managers to view and respond to results from several popular online review and booking sites, all in the same place. They'll get a comprehensive view of their reputation and the things that influence it.

  • Be the ‘go to’ venue. By conducting regular mystery guest assessments to measure how well your team are embracing defined standards, processes and behaviours, we'll provide you with the insights needed to provide experiences that guests can’t get at home.

  • Be an employer of choice. Our employee surveys are designed to help you track the things that are important to your team at each stage of their employment journey, keep them aligned with your values, and flag up any issues.

To find out how we can help improve your guest experience, please get in touch

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Curzon

Curzon

Entertainment

Curzon

"HGEM, not only provide fantastic insight into our customer journey but they also support us in our vision of what a Curzon journey should look like & how it should be measured"

Ally Clow, Operation Systems & Support Manager

Empire

Empire

Entertainment

Empire

"Since working with HGEM we have seen the focus of the customer experience improve. Continually monitoring & measuring it has without a doubt improved the standard across the board."

Lisa Rowland, Customer Experience & Training Manager

Heritage GB

Heritage GB

Entertainment, Hotels

Heritage GB

"Understanding our guests & the experiences they have at our attractions is essential to drive our business forwards. We couldn’t do this without HGEM. Their concise reports enable us to benchmark service levels across all our destinations & to see exactly where we can make improvements."

Ashley Young, Group Marketing Manager

HQ Theatres and Hospitality

HQ Theatres and Hospitality

Entertainment

HQ Theatres and Hospitality

“HGEM are a joy to work with and we are working to develop the survey and data to suit our business needs. The surveys look professional and are easy for the customer to use. Customer feedback is sent directly to the relevant managers and The Hub allows for central oversight and review of data patterns.”

Steph Taylor, Business Manager