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Cinemas, theatres & leisure venues

The rise of streaming services such as Netflix and Amazon means there is a growing population of those that would choose to stream a movie at home rather than going out to the cinema or watching a live theatre performance.

As forms of leisure continue to evolve, it’s more important than ever for providers to focus on providing an ‘experience’ that guests can’t get at home.

So how can we help?

  • Be the ‘go to’ venue. By conducting regular mystery guest assessments to measure how well your team are embracing defined standards, processes and behaviours, we'll provide you with the insights needed to provide experiences that guests can’t get at home.

  • Nurture guest loyalty. We'll help you understand what guests want from their entertainment experience. A branded survey site that makes it easy for guests to share valuable feedback will not only increase engagement but also enable you to capture your Net Promoter Score (NPS).

  • Benchmark guest experience. Our modern reporting platform enables your managers to view dashboards on their own performance, identify opportunities for improvement, highlight how they compare to other venues in the group and ensure consistent standards are met.

  • Monitor your reputation. Our platformThe Hub’ makes it easy for managers and area managers to view and respond to results from several popular online review and booking sites, all in the same place. They'll get a comprehensive view of their reputation and the things that influence it.

  • Be an employer of choice. Our employee surveys are designed to help you track the things that are important to your team at each stage of their employment journey, keep them aligned with your values, and flag up any issues.