Pubs & Bars

Pubs & Bars

From destination food pubs to local bars

Pubs are all about bringing people together and creating social experiences that guests will remember and talk about for the right reasons. 2018 was a bumper year, particularly for those pubs with gardens with the warm summer and World Cup fever. But maintaining this success in 2019 is going to be a challenge, so building relationships with guests to encourage repeat custom and positive word-of-mouth is key.

So how can we help?

  • Nurture guest loyalty. We'll help you continue the conversation after guests have left the pub. The use of a branded survey site that makes it easy for guests to share valuable feedback about their experience will improve engagement and help you capture your Net Promoter Score.

  • Be a dependable destination. By conducting regular mystery guest assessments to assess how well your team are embracing defined standards, processes and behaviours, we'll provide you with the insights needed to deliver an experience that combines brand personality with reliability.

  • Monitor your reputation. Our platform, ‘The Hub’ makes it easy for pubs to view and respond to results from several popular online review and booking sites, all in the same place. This will give you a comprehensive view of your reputation and the things that influence it.

  • Encourage healthy competition. Our modern reporting platform enables managers to view dashboards on their own performance, identify opportunities for improvement, and highlight how they compare to other pubs in the group.

  • Keep great team players. Our employee surveys are designed to help you identify the things that are important to a team member at each stage of their employment journey, keep them aligned with your values, and flag up any issues.