Let us help you scale up quickly and safely after lockdown. FREE delivery or collection audits in June 2020.

Restaurants

Restaurants


Casual dining, pub restaurants & fine dining

2020 brought new expectations from consumers for greater social distancing and more overt standards of cleanliness. This hit restaurants hard, but fortune favours those that can recognise and capitalise on the opportunities, as people will want to return to dining out. A sense of safety, perhaps not questioned much before, has become an integral part of the guest experience. By redefining operational and brand standards and ensuring they're delivered consistently, restaurants can build trust among their regulars and grow sales.

So how can we help?

  • Ensure consistency. By conducting regular mystery guest assessments, our reports will thoroughly measure the standards, processes and behaviours that are important to your brand’s success.

  • Engage your guests. We'll help you continue the conversation after guests have left. The use of a branded survey site that makes it easy for guests to share valuable feedback about their experience will improve engagement and help you capture your Net Promoter Score.

  • Online reviews all in one place. Influence your online reputation by being able to view and respond to reviews from several popular review and booking platforms all in one place in our platform The Hub.

  • Empower your managers. Our innovative reporting platform enables your managers and area managers to view dashboards on their own performance, identify opportunities for improvement, and highlight how they compare to others in the group.

  • Motivate your team. Using employee surveys, understand what your teams experience at different stages in their employment journey and use results to enhance training programmes and reward stand out team members.