Casual dining, pub restaurants & fine dining

2018 was a tough year for the restaurant sector. The continuation of a trend towards more original and memorable experiences that guests can share online, combined with rising property rates and food inflation, did see some well-established brands run into difficulties. Operators that want to thrive in 2019 need to find that balance between the memorability of an experience and the efficiency of its delivery.

So how can we help?

  • Engage your guests. We'll help you continue the conversation after guests have left. The use of a branded survey site that makes it easy for guests to share valuable feedback about their experience will improve engagement and help you capture your Net Promoter Score.

  • Ensure consistency. By conducting regular mystery guest assessments, our reports will thoroughly measure the standards, processes and behaviours that are important to your brand’s success.

  • Online reviews all in one place. Influence your online reputation by being able to view and respond to reviews from several popular review and booking platforms all in one place in our platform The Hub.

  • Empower your managers. Our innovative reporting platform enables your managers and area managers to view dashboards on their own performance, identify opportunities for improvement, and highlight how they compare to others in the group.

  • Motivate your team. Using employee surveys, understand what your teams experience at different stages in their employment journey and use results to enhance training programmes and reward stand out team members.