Tossed

Tossed


Driving speed and consistency in food-to-go

Our Client

Following months of travelling the world in search of healthy food, Vincent Mckevitt, fresh out of Uni opened the first Tossed store in Paddington, London in April 2005. The mission was simple: to create a new, healthy and exciting food experience, that didn’t compromise on taste or portion size, for the UK market.

Like HGEM, tossed is an innovator. They were the first made-on-site company in the UK to display all nutritional information and they continue to take your nutrition very seriously. They were also the first in Europe to introduce completely cashless stores.

Our Client

The Brief

The Operations and Board team needed weekly reports to understand how stores were performing and to be able to use the information to make decisions and take actions to improve.

Our Approach

We took the best of what we know about measuring the food-to-go operation and applied this to the unique culture at tossed. This meant targeting the measures that make make the most difference to customer perception, such as speed of service and delivery of products. We worked with the tossed team to understand how the reports would be used, and designed templates in line with this so that managers can see not only their performance, but some context to help them identify opportunities.

Our Approach

"I consider myself a very demanding person, and the team at HGEM never fails to action to all my requests. The HGEM team is always open to suggest what is the best for the business."

Cris Pozzoli | Head of Brand Standards

The Results

Tossed achieved a significant reduction in the length of time customers waited to be served and were able to sustain this consistently as a result of continued measurement

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