Wagamama

Wagamama


How we work in partnership with our clients

Our Client

wagamama is a restaurant chain serving Japanese inspired Asian cuisine. The brand originated in the UK, where its headquarters is still based, with its first store opening in Bloomsbury, Central London in 1992.

Our Client

The Brief

To help every restaurant understand the unique opportunities that exist to improve guest experience.

Our Approach

To put in place a platform that provided a ‘single guest view’ across a wide range of metric and feedback sources. With an average of 500 reports being loaded a day, managers can quickly anaylsise menu performance, sevice experience and how engaged their teams are at any time of the day.

Our Approach

"wagamama have worked with HGEM for over 15 years across various areas of our business and have been one of our most value and trusted partners. HGEM are fantastic at taking a brief, running with it and adding huge value to it. And what’s better is they do it in such a enjoyable, collaborative way – a true partnership"

Stuart Wright | Head of Strategy & Innovation

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