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Arena -  ‘An Evening at Mercato Metropolitano’ with Andrea Rasca

Arena - ‘An Evening at Mercato Metropolitano’ with Andrea Rasca

HGEM Founding Director Sally Whelan offers her takeaways from the recent Arena event.

How your team can deliver quality products every time

How your team can deliver quality products every time

Read our top tips on how to measure, monitor and manage the level of quality your guests experience.

What do guests want to see on your menu?

What do guests want to see on your menu?

First impressions count - we explore how providing an informative menu online can massively impact your guest experience.


Trend in the spotlight: street food

Trend in the spotlight: street food

Looking at the success story of the street food movement.

Why the human touch matters

Why the human touch matters

Technology continues to enhance and improve the guest experience, but it's important to remember the value of the human touch.

3 top tips to ensure all staff appear passionate

3 top tips to ensure all staff appear passionate

Passionate, knowledgeable staff can add real value to the guest experience.

TREND 'The Evolving Luxury Hospitality: What’s the key to its growth' event

TREND 'The Evolving Luxury Hospitality: What’s the key to its growth' event

Our top takeaways from 'The Evolving Hospitality: What's the key to its growth' event.

Get to know your guests for effective upselling

Get to know your guests for effective upselling

Utilising data to deliver a personalised guest experience in hotels.

Guests' views on vegetarian and vegan dining

Guests' views on vegetarian and vegan dining

As numbers of vegetarians and vegans rise, we explore the implications for guest experience. 

How hotel tech can boost upselling

How hotel tech can boost upselling

How hoteliers can utilise technological advances to boost revenue. 

Propel Multi-Club Summer Event

Propel Multi-Club Summer Event

Our Business Development Manager Matthew Smith shares what stood out for him at the Propel Multi-Club Summer Event.

Tricks and tips – upselling in bars and pubs

Tricks and tips – upselling in bars and pubs

Well-informed staff and careful consideration of displays can be powerful tools for bars and pubs looking to upsell.

The Managed Pub Conference 2017

The Managed Pub Conference 2017

Our Business Development Manager Matthew Smith offers his takeaways from The Managed Pub Conference 2017.

Happier guests spend more

Happier guests spend more

The steps team members can take to enhance the guest experience while boosting revenue.

End on a high

End on a high

Bill payment is the final hurdle to ensuring a great guest experience.

Hipster food fads lose traction with guests

Hipster food fads lose traction with guests

From freakshakes to green juices, are food fads falling out of favour?

The science behind perfect timing

The science behind perfect timing

Tackling the tricky topic of timing.

Pub food proving popular

Pub food proving popular

Sales of pub food are on the rise, but what exactly are guests looking for?

The breakfast boom

The breakfast boom

As the popularity of dining out for breakfast increases, a good offering is more important than ever.

Why contactless payments matter to pubs

Why contactless payments matter to pubs

Guests are increasingly demanding faster payment options.

Hospitality businesses under pressure to speed up service

Hospitality businesses under pressure to speed up service

For a great guest experience, focus on streamlining processes and reducing wait times. 

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