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Know your margins (and make sure all your staff do too)

Know your margins (and make sure all your staff do too)

Every team member can influence sales - we explore how ensuring your team understands this can help you business grow.

Why the human touch matters

Why the human touch matters

Technology continues to enhance and improve the guest experience, but it's important to remember the value of the human touch.

3 top tips to ensure all staff appear passionate

3 top tips to ensure all staff appear passionate

Passionate, knowledgeable staff can add real value to the guest experience.

Party in the front, business in the back: a template for organisational success

Party in the front, business in the back: a template for organisational success

Why the 'reverse mullet' business model can pay off when it comes to consistent guest experience.

TREND 'The Evolving Luxury Hospitality: What’s the key to its growth' event

TREND 'The Evolving Luxury Hospitality: What’s the key to its growth' event

Our top takeaways from 'The Evolving Hospitality: What's the key to its growth' event.

Get to know your guests for effective upselling

Get to know your guests for effective upselling

Utilising data to deliver a personalised guest experience in hotels.

Maintaining consistent guest experience in fast-expanding businesses

Maintaining consistent guest experience in fast-expanding businesses

In an expanding business, keeping your guest experience from slipping can be a challenge - we explore how to mitigate this risk.

 Meeting the Brexit challenge in hospitality: an opportunity for guest experience

Meeting the Brexit challenge in hospitality: an opportunity for guest experience

What are the implications for staff retention and guest experience after Brexit?

Guests' views on vegetarian and vegan dining

Guests' views on vegetarian and vegan dining

As numbers of vegetarians and vegans rise, we explore the implications for guest experience. 

Upselling

Upselling

Take a look at our infographic on upselling.

Science of perfect timing

Science of perfect timing

It can be one of the trickiest aspects of hospitality - getting timings right is key.

How hotel tech can boost upselling

How hotel tech can boost upselling

How hoteliers can utilise technological advances to boost revenue. 

Propel Multi-Club Summer Event

Propel Multi-Club Summer Event

Our Business Development Manager Matthew Smith shares what stood out for him at the Propel Multi-Club Summer Event.

Tricks and tips – upselling in bars and pubs

Tricks and tips – upselling in bars and pubs

Well-informed staff and careful consideration of displays can be powerful tools for bars and pubs looking to upsell.

The Managed Pub Conference 2017

The Managed Pub Conference 2017

Our Business Development Manager Matthew Smith offers his takeaways from The Managed Pub Conference 2017.

Happier guests spend more

Happier guests spend more

The steps team members can take to enhance the guest experience while boosting revenue.

End on a high

End on a high

Bill payment is the final hurdle to ensuring a great guest experience.

Hipster food fads lose traction with guests

Hipster food fads lose traction with guests

From freakshakes to green juices, are food fads falling out of favour?

The science behind perfect timing

The science behind perfect timing

Tackling the tricky topic of timing.

Pub food proving popular

Pub food proving popular

Sales of pub food are on the rise, but what exactly are guests looking for?

Vegetarian and Vegan Dining

Vegetarian and Vegan Dining

Take a look at our infographic on vegetarian and vegan dining. 

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