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The fine art of saying 'no'

The fine art of saying 'no'

Appearing reasonable, empathetic and confident during difficult situations can be tough.

The secret of happy staff

The secret of happy staff

Our unique insight into the techniques used by businesses to create a positive work culture.

How to make the most of your pre-shift meeting

How to make the most of your pre-shift meeting

This tried and tested method ensures your staff are motivated and united.

What can hospitality operators learn from the US and Thailand?

What can hospitality operators learn from the US and Thailand?

Tipped as the most hospitable countries, the US and Thailand can offer valuable lessons in improving guest experience.

The Evolution of a Welcome

The Evolution of a Welcome

As technology becomes increasingly present in the guest welcome, it's important to get the balance right.

Five steps to a great welcome

Five steps to a great welcome

Breaking down the challenging task of creating a great guest welcome.

Welcome clichés and how to avoid them

Welcome clichés and how to avoid them

Tips for modernising and personalising your welcome.

Retailers' Retailer of the Year 2017

Retailers' Retailer of the Year 2017

Our Founding Director, Sally Whelan, attends the 19th Retailers' Retailer of the Year Awards.

Building relationships through conversation

Building relationships through conversation

Great conversation can be a powerful tool when establishing relationships with your guests.

When conversation isn't necessary

When conversation isn't necessary

Reading your guests can help you understand the level of conversation required. 

Respecting silence

Respecting silence

Managing Director Steven Pike on the importance of gauging guests' need for conversation.

Hospitality operators listed in The Times Top 100 Best Companies to work for

Hospitality operators listed in The Times Top 100 Best Companies to work for

Hospitality operators have been praised for factors including training schemes and growth opportunities. 

The evolution of the welcome

The evolution of the welcome

The welcome is a key aspect of the guest experience - but is the integration of technology a positive step? 

Families spending on hospitality increases

Families spending on hospitality increases

How can you ensure that you are providing a family-centred service?

Team behaviour: what your guests are looking for

Team behaviour: what your guests are looking for

What are you getting right and what do guests feel you could improve?

Top tips for friendly & personalised service

Top tips for friendly & personalised service

When it comes to guest experience, a 'one-size-fits-all' approach won't do. 

Full of beans: How can you boost your coffee offering?

Full of beans: How can you boost your coffee offering?

It's not enough for your coffee offering to just exist - it's time to shout about it. 

Managing brand growth and the guest experience

Managing brand growth and the guest experience

As you grow, what can you do to ensure that your business is offering the same quality of guest experience in each site?

Encouraging your FOH staff to own the guest experience

Encouraging your FOH staff to own the guest experience

Front of House staff are on the front line of your business - it makes sense that they take ownership of guest experience.

What's next for Grab & Go?

What's next for Grab & Go?

We take a look at the trends to expect in the Grab & Go industry across the coming months.

National Fish & Chip Awards 2017

National Fish & Chip Awards 2017

We sponsored this year's National Fish & Chip awards - expect fish puns within.

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