#RebuildWithHGEM. No fees for the first month: Rebuild sales quickly and safely by auditing new processes and capturing what guests think. NEW: Track & Trace for hosted entry.

Delivery and Collection

Delivery and Collection


Make your brand shine when consumed off site

MONITORING REMOTE EXPERIENCES WILL INCREASE YOUR RETURNS. When guests are ordering and consuming your product away from the venue, their experience should remain visible to you. By defining which touchpoints you and your delivery partner are responsible for, and measuring performance at each one, you will improve consistency of brand standards and the likelihood of repeat orders. Following implementation of delivery and collection monitoring, we have seen an increase in app ratings of up to 16%. For clients using Deliveroo, we can capture app ratings and align these with audit results.

Let's talk about driving remote sales
MONITORING REMOTE EXPERIENCES WILL INCREASE YOUR RETURNS. When guests are ordering and consuming your product away from the venue, their experience should remain visible to you. By defining which touchpoints you and your delivery partner are responsible for, and measuring performance at each one, you will improve consistency of brand standards and the likelihood of repeat orders. Following implementation of delivery and collection monitoring, we have seen an increase in app ratings of up to 16%. For clients using Deliveroo, we can capture app ratings and align these with audit results.

FREE SUBSCRIPTION & REPORT FEES for the first month. Work with us to rebuild consumer trust and sales post-lockdown.

We'll provide FREE consultancy to help you define the standards and processes essential for rebuilding sales, a FREE audit to ensure they're being delivered consistently, and FREE access to HGEM's award-winning Hub to interpret the results. All reports come with the usual attention to detail that you expect from us.


Features include

MANAGE YOUR SUPPLIER & INTERNAL TEAMS

We'll use question categories to distinguish between the things that are in the control of your internal team and those where responsibility lies with your delivery partner.

DELIVEROO RATINGS

Make use of our integration with Deliveroo to display customers’ app ratings and comments in The Hub alongside your operational audits.

EXAMINE THE DETAIL

Extensive factual evidence, provided by mystery guests and validated by us, that helps you to see exactly what happened on a delivery or pickup.

CAPTURE VISUAL EVIDENCE

We can request relevant photographic evidence to show how the meal was presented on receipt by the customer.

TRUST THE RESULTS

Every assessment report is subject to extensive in-house quality checks. Any reports not meeting our standards are rescheduled free of charge.

IDENTIFY WEAKNESSES

By easily analysing the guest journey by location, date range, day of the week, time of day, etc., and extracting comments so that you can target appropriate action.

HIGHLIGHT OPPORTUNITIES

By viewing results in order of the number of points that have been lost. This will help you to identify where to target your efforts for maximum return.

RESPOND TO TRENDS

By monitoring performance by location, area, question, section or category over recent trading periods.

PROMOTE INTERNAL COMPETITION

By using league tables and trend charts to show each manager how they are performing compared to others.

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