Make your brand shine when consumed off site
FREE SUBSCRIPTION & REPORT FEES for the first month. Work with us to rebuild consumer trust and sales post-lockdown.
We'll provide FREE consultancy to help you define the standards and processes essential for rebuilding sales, a FREE audit to ensure they're being delivered consistently, and FREE access to HGEM's award-winning Hub to interpret the results. All reports come with the usual attention to detail that you expect from us.
We'll use question categories to distinguish between the things that are in the control of your internal team and those where responsibility lies with your delivery partner.
Make use of our integration with Deliveroo to display customers’ app ratings and comments in The Hub alongside your operational audits.
Extensive factual evidence, provided by mystery guests and validated by us, that helps you to see exactly what happened on a delivery or pickup.
We can request relevant photographic evidence to show how the meal was presented on receipt by the customer.
Every assessment report is subject to extensive in-house quality checks. Any reports not meeting our standards are rescheduled free of charge.
By easily analysing the guest journey by location, date range, day of the week, time of day, etc., and extracting comments so that you can target appropriate action.
By viewing results in order of the number of points that have been lost. This will help you to identify where to target your efforts for maximum return.
By monitoring performance by location, area, question, section or category over recent trading periods.
By using league tables and trend charts to show each manager how they are performing compared to others.
