Let us help you scale up quickly and safely after lockdown. FREE delivery or collection audits in June 2020.

Delivery and Pickup

Delivery and Pickup


Grow new sales channels with confidence

Expectations and opportunities for off site meals are evolving rapidly. Keep ahead of the curve by using mystery guests to audit new standards and processes to reinforce the team's understanding of them and to ensure they get delivered consistently. Where you use a delivery partner, monitor their contribution separately and track reviews left on their app.

Free delivery or pickup assessments in June 2020*

HGEM is keen to play its part in getting businesses back on their feet as quickly as possible. Much depends on your teams understanding what's expected and getting it right first time and every time. Build trust fast, and repeat sales will follow.

We are therefore offering free delivery or pickup assessments in June 2020*. We'll also provide free consultancy to help you define the standards and processes that need to be measured. And free access to HGEM's award-winning Hub to interpret the results. All reports come with the usual attention to detail that you expect from us. Scroll down to apply.

Delivery and Pickup

Expectations and opportunities for off site meals are evolving rapidly. Keep ahead of the curve by using mystery guests to audit new standards and processes to reinforce the team's understanding of them and to ensure they get delivered consistently. Where you use a delivery partner, monitor their contribution separately and track reviews left on their app.

MANAGE YOUR SUPPLIER & INTERNAL TEAMS

We'll use question categories to distinguish between the things that are in the control of your internal team and those where responsibility lies with your delivery partner.

DELIVEROO RATINGS

Make use of our integration with Deliveroo to display customers’ app ratings and comments in The Hub alongside your assessments.

EXAMINE THE DETAIL

Extensive factual evidence, provided by mystery guests and validated by us, that helps you to see exactly what happened on a delivery or pickup.

CAPTURE VISUAL EVIDENCE

We can request relevant photographic evidence to show how the meal was presented on receipt by the customer.

TRUST THE RESULTS

Every assessment report is subject to extensive in-house quality checks. Any reports not meeting our standards are rescheduled free of charge

IDENTIFY WEAKNESSES

By easily analysing the guest journey by location, date range, day of the week, time of day, etc., and extracting comments so that you can target appropriate action.

HIGHLIGHT OPPORTUNITIES

By viewing results in order of the number of points that have been lost. This will help you to identify where to target your efforts for maximum return.

RESPOND TO TRENDS

By monitoring performance by location, area, question, section or category over recent trading periods.

PROMOTE INTERNAL COMPETITION

By using league tables and trend charts to show each manager how they are performing compared to others.

JUNE 2020 OFFER CONDITIONS

* This offer is limited to one delivery or pickup assessment report per location in June 2020 and is conditional on each location committing to further chargeable assessments each month from July to December 2020. Food and drink expenses are excluded from the offer.

Request free delivery/pickup assessments in June 2020