Feedback Surveys

Listen to your guests


Feedback Surveys

Having your own feedback site allows you to attract brand engagement, collate guest feedback, track your Net Promoter Score (NPS), be alerted to things that might require attention, build your guest database and influence word-of-mouth. Feedback surveys can also be applied internally to keep your finger on the pulse of employees at different stages in their journey.

Post experience feedback

Making it easy for your guests to provide feedback after their experience has ended with a survey they can complete at a time that is convenient for them.

The survey itself is designed to be easy to use on different screen sizes and to complement your brand. There are several ways to invite guests to complete a survey, ranging from onsite marketing and receipt codes to automated emails from your wifi or bookings provider.

Many of these options can be set up to pre-populate parts of the survey based on what we already know. Incentives such as a prize draw (which we can administer for you) help to encourage more guests to complete the survey.

Post experience feedback

Tablet Surveys

If it suits your operation, invite guests to provide feedback while they are still there. This has the advantage of capturing a higher number of responses.

The survey is configured on a tablet to recognise the location, date, time, and sometimes other information. The tablet can be handed to the guest at-table or mounted on a podium to catch passers-by (this works well for events).

The surveys do not require a permanent internet connection, so are fast and responsive.

Tablet Surveys

Menu Performance

If your menu remains quite consistent, it can be a good idea to enable guests to select what they ordered and provide a rating and comments. This helps you to monitor performance of different dishes, particularly when they are new, and to establish whether there are variations by location that might suggest specifications are not being followed correctly.

Menu Performance

Notifications

If a guest has had a poor experience, it would be helpful to know about it right away. It’s also nice to know when someone’s had an amazing time. So we can agree with you the things you would like to be notified about, and set up alerts for delivery to our mobile app and via email.

You then have the chance to take appropriate action quickly, and possibly even recover a guest before they make comments online or to their friends that may be damaging to you.

Notifications

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