Integration Partners

Integration Partners


Working with others to bring you more

Here are just a few of our current integration partners, but we are constantly exploring others to help you drive improvements in your business.

Integration Partners

Here are just a few of our current integration partners, but we are constantly exploring others to help you drive improvements in your business.

​SURVEY INVITES & CRM

We work with your suppliers, such as wifi providers, to drive post experience responses to your survey site. Invitation emails can be based on rules, such as the guest’s dwell time and how many times they have visited recently. Some data, such as location and date, can be pre-populated in the survey. We can also help you to populate your CRM system with guest email addresses from surveys (based on their consent), as well as some headline results which may be useful to refine your marketing communications. Partners include Purple wifi, Wireless Social, Resdiary, Airship, Alchemetrics, Acteol and Fishbowl.

DAILY CHECKLISTS

Trail helps you design the perfect week at the perfect site, and then make it happen at all of them. Teams follow daily checklists step by step. HGEM can send reports and actions to a location's 'trail'.

INSTANT MESSAGING & EMPLOYEE SURVEYS

Yapster is a secure, all-company instant messaging app to engage your workforce. An HGEM 'yapplication' can be added for employees to complete a branded survey, the results of which can be tracked in The Hub.

BUSINESS INTELLIGENCE

We can export KPI data to business intelligence partners for you to integrate with other KPIs. This helps you to gain an overall picture of your business performance, as well as identify correlations between your guest experience data and patterns in sales or rotas. Partners include Fourth Analytics, Tahola and Didici.

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