Integrations

The GEM Solution


Integrations

We love working with others, and we like to see what we do as part of a wider web of useful activities that benefit your guest experience management. Here are just a few of our current integrations, but we are constantly exploring others.

Review Data

Imagine if you could bring all your guest experience data into the same platform, giving you the power to drive improvements in your business.

Ratings and comments from reviews on Google, Facebook and TripAdvisor can be pulled into the GEM Hub and added to dashboards and reports that include data from surveys and assessments.

What’s more, we can give you access to publicly accessible data from your competitors, so you can see how you compare. Your results can be viewed at both a local and regional level.

Review Data

Survey Invites & CRM

We can work with wifi, epos and table booking partners to drive post experience responses to your survey site. Invitation emails can be based on rules, such as the guest’s dwell time and how many times they have visited recently. Some data, such as location and date, can be pre-populated in the survey.

We can also help you to populate your CRM system with guest emails captured (with their consent) from surveys.

Survey Invites & CRM

Business Intelligence

We can export KPI data to business intelligence partners for you to integrate with other KPIs. This helps you to gain an overall picture of your business performance, as well as identify correlations between your guest experience data and patterns in sales or rotas.

Business Intelligence

Learning & Actions

We can integrate your HR system with our learning platform to ensure that employee details only need to be entered in a single place, and learning results can be exported back.

We can also export headline results into a task management system to help keep all your actions in one place or feed into a customer support system such as Zendesk.

Learning & Actions

Explore What We Do

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