#RebuildWithHGEM. No fees for the first month: Rebuild sales quickly and safely by auditing new processes and capturing what guests think. NEW: Track & Trace for hosted entry.

Major Event Support

Major Event Support


Live event monitoring and planning for future events

PLANNING FOR THE NEXT EVENT STARTS AT THE CURRENT ONE. Large events rely on lots of new team members getting up to speed quickly. Through reacting to feedback from our teams as it happens, event managers have achieved a performance increase of up to 30 percentage points over consecutive days. And while the results and learnings are fresh in the mind, there is no better time to plan for next year's success.

Let's talk about live event monitoring
PLANNING FOR THE NEXT EVENT STARTS AT THE CURRENT ONE. Large events rely on lots of new team members getting up to speed quickly. Through reacting to feedback from our teams as it happens, event managers have achieved a performance increase of up to 30 percentage points over consecutive days. And while the results and learnings are fresh in the mind, there is no better time to plan for next year's success.

Features include

ON-SITE TEAM

We provide a team of mystery guests, led by an experienced member of our team, to continually assess standards and report back any issues as they are discovered.

OBJECTIVE ASSESSMENTS

We conduct a series of objective assessments of the guest journey to several outlets on site.

EXIT SURVEYS

Using a pre-loaded tablet, we conduct face-to-face surveys with guests as they leave selected outlets.

REVIEW TRACKING

Online reviews from common platforms can be captured and fed into The Hub for analysis along with assessments and surveys.

END-OF-DAY REPORT

We collate the results from any assessments and surveys conducted during the day and present these back so that appropriate action can be taken for the following day.

END-OF-EVENT REPORT

We collate our findings from all activity and present these in a report with recommendations for the next event.

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