Live event monitoring and planning for future events
Large events rely on lots of new team members getting up to speed quickly. Through reacting to feedback from our teams as it happens, event managers have achieved a performance increase of up to 30 percentage points over consecutive days. And while the results and learnings are fresh in the mind, there is no better time to plan for next year's success.
We work so well with HGEM because they understand what a world-class experience should be like.
Jonathan Parker | Managing Director | 1711 by Ascot Read Ascot Racecourse Case StudyWe provide a team of mystery guests, led by an experienced member of our team, to continually assess standards and report back any issues as they are discovered.
We conduct a series of objective assessments of the guest journey to several outlets on site.
Using a pre-loaded tablet, we conduct face-to-face surveys with guests as they leave selected outlets.
Online reviews from common platforms can be captured and fed into The Hub for analysis along with assessments and surveys.
We collate the results from any assessments and surveys conducted during the day and present these back so that appropriate action can be taken for the following day.
We collate our findings from all activity and present these in a report with recommendations for the next event.
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