Outsource responding to your online feedback and complaints
It can be 5-7 times more expensive to win a new customer over retaining an existing one, but businesses often lack the resources or capacity to manage customer recovery effectively.
Outsource responding to online feedback and complaints to HGEM.
in 2-3 working days
reflecting your tone of voice
of team members/managers responding in an off-brand manner
like responses, complaint volume & categories, within platform
we can issue vouchers on your behalf
You will first need our Guest Feedback module in place so that we could pull all of your customer feedback and complaints into our platform - The Hub.
We will then work with you to build a response template library and escalation process. Once you're happy with the set-up, we can begin to respond to your feedback according to your specified process.
Engage your guests and capture their thoughts on what is important to you with a fully configurable feedback site that looks and feels like an extension of your brand. It captures ratings, comments and photos at every touchpoint, turning them into actionable insight inside The Hub.
Track the full guest experience journey with results from audits, surveys, reviews and more in our award-winning platform, designed to drive actions that grow sales, benchmark performance and keep every venue moving in the right direction, from a single dashboard.
Other pages you may be interested in: