Complaint Management

Complaint Management

Outsource responding to your online feedback and complaints

Struggling with customer recovery?

It can be 5-7 times more expensive to win a new customer over retaining an existing one, but businesses often lack the resources or capacity to manage customer recovery effectively.

We can manage your complaints

Outsource responding to online feedback and complaints to HGEM.

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How it works

You will first need our Guest Feedback module in place so that we could pull all of your customer feedback and complaints into our platform - The Hub.

We will then work with you to build a response template library and escalation process. Once you're happy with the set-up, we can begin to respond to your feedback according to your specified process.

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Please contact us for an estimate, which will be based on the typical nature and volume of your complaints

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