Casual dining, pub restaurants & fine dining
Ensure consistency. By conducting regular mystery guest assessments, our reports will thoroughly measure the standards, processes and behaviours that are important to your brand’s success.
Grow delivery and collection channels. Ordering and consuming remotely, the fast-growing alternative to eat-in, requires a focussed approach. Where you have a delivery partner, we can distinguish between things that are their responsibility and those that are yours. In the case of Deliveroo, we can also feed into The Hub ratings and comments left on the app.
Engage your guests. We'll help you continue the conversation after guests have left. The use of a branded survey site that makes it easy for guests to share valuable feedback about their experience will improve engagement and help you capture your Net Promoter Score.
Online reviews all in one place. Influence your online reputation by being able to view and respond to reviews from several popular review and booking platforms all in one place in our platform The Hub.
Empower your managers. Our innovative reporting platform enables your managers and area managers to view dashboards on their own performance, identify opportunities for improvement, and highlight how they compare to others in the group.
Motivate your team. Using employee surveys, understand what your teams experience at different stages in their employment journey and use results to enhance training programmes and reward stand out team members.