Restaurants

Restaurants


Casual dining, pub restaurants & fine dining

2020 brought new expectations from consumers for greater social distancing and more overt standards of cleanliness. This hit restaurants hard, but fortune favours those that can recognise and capitalise on the opportunities, as people will want to return to dining out. A sense of safety, perhaps not questioned much before, has become an integral part of the guest experience. By redefining operational and brand standards and ensuring they're delivered consistently, restaurants can build trust among their regulars and grow sales.

Wagamama

Wagamama

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Cosy Club

Cosy Club

Restaurants

Cosy Club

"HGEM’s online feedback solution has fast become our ‘go to’ for honest customer feedback, allowing us to keep our finger on the pulse & ensure our guests all leave feeling splendid."

Paul Alexander, Operations Director

Pizza Union

Pizza Union

Restaurants, Quick Service

Pizza Union

“HGEM have been invaluable in providing us with objective & timely guest feedback, which in turn enormously helps our teams monitor performance & strive to continually improve our service standards."

Bobby Hashemi, Founder & Director

MyLahore

MyLahore

Restaurants

MyLahore

“Guest experience is key to the success of MyLahore. HGEM provides us with an insight into knowing exactly what our guests have experienced, which has truly helped us to improve”.

Ishfaq Farooq, Operations Director

Holy Moly

Holy Moly

Restaurants

Loungers

Loungers

Restaurants

Hard Rock Cafe

Hard Rock Cafe

Restaurants

Mowgli

Mowgli

Restaurants

Comptoir Group

Comptoir Group

Restaurants

Côte Brasserie

Côte Brasserie

Restaurants

Côte Brasserie

HGEM survey sites and review streams make our lives easier and provide real clarity on what our guests think. There's clear feedback on what we're doing well and where we can improve.

Kate Dell, Head of Brand

Dough Dough

Dough Dough

Restaurants

Fat Hippo

Fat Hippo

Restaurants

Omnimo

Omnimo

Restaurants

Za'ta

Za'ta

Restaurants

Korto

Korto

Restaurants

Rock & Rose

Rock & Rose

Restaurants

Annie's

Annie's

Restaurants

Little Bird Restaurants

Little Bird Restaurants

Restaurants

Plough Way Cafe

Plough Way Cafe

Restaurants

M Restaurant

M Restaurant

Restaurants

Gaucho

Gaucho

Restaurants

Roberto's Dubai

Roberto's Dubai

Restaurants

Megan's

Megan's

Restaurants

Church Temple of Fun

Church Temple of Fun

Restaurants

Ahi Poke

Ahi Poke

Restaurants

Ahi Poke

Responsibly sourced ingredients are added to Ahi Poke’s signature bowls. We operate weekly visits to their 2 London sites.

NAC Mayfair

NAC Mayfair

Restaurants

NAC Mayfair

We provide monthly visits to this relaxed and stylish bistro.

Ego

Ego

Restaurants

Flat Iron

Flat Iron

Restaurants

Flat Iron

"Great responses to queries and questions, very flexible, the Mystery Guests are knowledgeable and well informed, very good customer service and easy to work with."

Fran Gaech, Operations Manager

Lasan

Lasan

Restaurants

Country Creatures

Country Creatures

Restaurants, Hotels

Dishoom

Dishoom

Restaurants

Dishoom

We use telephone assessments and mystery visits to ensure this busy Bombay-themed cafe are maintaining their service standards.

Tonkotsu

Tonkotsu

Restaurants

Polo Bar

Polo Bar

Restaurants

Marugame Udon

Marugame Udon

Restaurants

Chez Fred

Chez Fred

Restaurants

Tamatanga

Tamatanga

Restaurants

Five Rivers Group

Five Rivers Group

Restaurants, Hotels

EL&N London

EL&N London

Restaurants


So how can we help?

Ensure consistency. By conducting regular mystery guest assessments, our reports will thoroughly measure the standards, processes and behaviours that are important to your brand’s success.

Grow delivery and collection channels. Ordering and consuming remotely, the fast-growing alternative to eat-in, requires a focussed approach. Where you have a delivery partner, we can distinguish between things that are their responsibility and those that are yours. In the case of Deliveroo, we can also feed into The Hub ratings and comments left on the app.

Engage your guests. We'll help you continue the conversation after guests have left. The use of a branded survey site that makes it easy for guests to share valuable feedback about their experience will improve engagement and help you capture your Net Promoter Score.

Online reviews all in one place. Influence your online reputation by being able to view and respond to reviews from several popular review and booking platforms all in one place in our platform The Hub.

Empower your managers. Our innovative reporting platform enables your managers and area managers to view dashboards on their own performance, identify opportunities for improvement, and highlight how they compare to others in the group.

Motivate your team. Using employee surveys, understand what your teams experience at different stages in their employment journey and use results to enhance training programmes and reward stand out team members.

Get in touch to find out more