Leisure

Leisure


Cinemas, competitive socialising, zoos & leisure venues

Lines between hospitality sectors are blurring

The rise of streaming services such as Netflix and Amazon means there is a growing population of those that would choose to stream a movie at home rather than going out to the cinema or watching a live theatre performance. As forms of leisure continue to evolve, it’s more important than ever for providers to focus on providing an ‘experience’ that guests can’t get at home.

Here are some of our leisure clients:
Curzon

Curzon

Leisure

Curzon

HGEM not only provide fantastic insight into our customer journey but they also support us in our vision of what a Curzon journey should look like & how it should be measured.

Ally Clow, Operation Systems & Support Manager

Heritage GB

Heritage GB

Hotels, Leisure

Heritage GB

Understanding our guests & the experiences they have at our attractions is essential to drive our business forwards. We couldn’t do this without HGEM.

Ashley Young, Group Marketing Manager

HQ Theatres and Hospitality

HQ Theatres and Hospitality

Leisure

HQ Theatres and Hospitality

HGEM are a joy to work. Customer feedback is sent directly to the relevant managers & The Hub allows for central oversight and review of data patterns.

Chester Zoo

Chester Zoo

Leisure

Chester Zoo

HGEM's level of analytics and customer insight enables us to monitor impact and inform change. The Hub highlights key areas to take our high standards to another level, as well as any issues, allowing us to address them ASAP.

Fulham Palace

Fulham Palace

Leisure

Rileys

Rileys

Pubs & Bars, Leisure

The Climbing Hangar

The Climbing Hangar

Leisure

Hush Heath

Hush Heath

Leisure

Empire

Empire

Leisure

Empire

Since working with HGEM we have seen the focus of the customer experience improve. Continually monitoring & measuring it has without a doubt improved the standard across the board.

Everyman

Everyman

Leisure

Everyman

As a fast-growing cinema offering, Everyman are keen to keep up-to-date with their guests' thoughts & experiences. HGEM manage a branded online feedback site to help them gain this insight.

TenPin

TenPin

Leisure

Flight Club Darts

Flight Club Darts

Leisure

Team Sport Karting

Team Sport Karting

Leisure

Champneys

Champneys

Hotels

Royal Opera House

Royal Opera House

Leisure

Wiston Winery

Wiston Winery

Restaurants, Leisure

Chester Cathedral

Chester Cathedral

Leisure

Realm

Realm

Leisure

Olympic Studios

Olympic Studios

Leisure

Leisure Resorts

Leisure Resorts

Leisure

Daish's Holidays

Daish's Holidays

Hotels, Leisure

Players Social

Players Social

Leisure


So how can we help?

BE THE 'GO TO' VENUE

By conducting regular mystery guest audits to measure how well your team are embracing defined standards, processes and behaviours, we'll provide you with the insights needed to provide incredible experiences that guests can’t get at home.

NURTURE GUEST LOYALTY

We'll help you understand what guests want from their entertainment experience. A branded survey site, that makes it easy for guests to share valuable feedback, will not only increase engagement but also enable you to capture and improve your Net Promoter Score (NPS).

BE AN EMPLOYER OF CHOICE

Our employee surveys are designed to help you track the things that are important to your team at each stage of their employment journey, keep them aligned with your values, and flag up any issues.

MONITOR YOUR REPUTATION

We make it easy for managers and area managers to view and respond to reviews from several popular online review and booking sites, all in the same place. They'll get a comprehensive view of their reputation and the capacity to influence it.

BENCHMARK GUEST EXPERIENCE

Our interactive reporting platform enables your managers to view dashboards on their own performance, identify opportunities for improvement, highlight how they compare to other venues in the group and ensure consistent standards are met.

Get in touch to find out more