#RebuildWithHGEM. No fees for the first month: Rebuild sales quickly and safely by auditing new processes and capturing what guests think. NEW: Track & Trace for hosted entry.

Our Clients

Our Clients


Working in partnership with successful businesses

We are proud to be associated with lots of amazing hospitality businesses. But we understand one size does not fit all and so we tailor what we do for each the different type of operation in our sector. For more sector specific information please select the area you are interested in below.

Ascot Racecourse

Ascot Racecourse

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Cosy Club

Cosy Club

Restaurants

Cosy Club

"HGEM’s online feedback solution has fast become our ‘go to’ for honest customer feedback, allowing us to keep our finger on the pulse & ensure our guests all leave feeling splendid."

Paul Alexander, Operations Director

Wagamama

Wagamama

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Peach Pubs

Peach Pubs

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Malmaison / Hotel du Vin

Malmaison / Hotel du Vin

Hotels

Malmaison / Hotel du Vin

"HGEM provide invaluable insight into our guest experience with a tailor-made measurement tool that provides fantastic data & analytics’s,while being flexible to our ever-changing needs & business focuses"

Pizza Union

Pizza Union

Quick Service, Restaurants

Pizza Union

“HGEM have been invaluable in providing us with objective & timely guest feedback, which in turn enormously helps our teams monitor performance & strive to continually improve our service standards."

Bobby Hashemi, Founder & Director

New World Trading Co.

New World Trading Co.

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Pret A Manger

Pret A Manger

Quick Service

Pret A Manger

We conduct 400 mystery visits every week to Pret a Manger shops across the UK & Europe

Urban Pubs & Bars

Urban Pubs & Bars

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Lounges

Lounges

Restaurants

Ei Group

Ei Group

Pubs & Bars

Sodexo

Sodexo

Catering

Sodexo

"The speed & amount of feedback we recieve, means we are confident that the results are an accurate reflection of what our clients think. If they don’t like it – we change it – if they do – we don’t."

Natasha Carr, Venue and Events Marketing Manager

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