Our Sectors

Our Sectors


Working in partnership with successful businesses

We are proud to be associated with lots of amazing hospitality businesses. But we understand one size does not fit all and so we tailor what we do for each the different type of operation in our sector. For more sector specific information please select the area you are interested in below.

Ascot Racecourse

Ascot Racecourse

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Cosy Club

Cosy Club

Restaurants

Cosy Club

"HGEM’s online feedback solution has fast become our ‘go to’ for honest customer feedback, allowing us to keep our finger on the pulse & ensure our guests all leave feeling splendid."

Paul Alexander, Operations Director

Wagamama

Wagamama

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Peach Pubs

Peach Pubs

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Malmaison / Hotel du Vin

Malmaison / Hotel du Vin

Hotels

Malmaison / Hotel du Vin

"HGEM provide invaluable insight into our guest experience with a tailor-made measurement tool that provides fantastic data & analytics, while being flexible to our ever-changing needs & business focuses"

Pret A Manger

Pret A Manger

Quick Service

Pret A Manger

We have a great working relationship with HGEM. There's a lot of collaboration and feedback going back and forth; we're always working together to make the most of the insights we get from the Mystery Guest programme. They really understand our shops and what we are trying to achieve.

Lounges

Lounges

Restaurants

Côte Brasserie

Côte Brasserie

Restaurants

Star Pubs & Bars

Star Pubs & Bars

Pubs & Bars

Brewdog

Brewdog

Pubs & Bars

Hard Rock Cafe

Hard Rock Cafe

Restaurants

Urban Pubs & Bars

Urban Pubs & Bars

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Chester Zoo

Chester Zoo

Leisure

Silvermere

Silvermere

Leisure

Pizza Union

Pizza Union

Restaurants, Quick Service

Pizza Union

“HGEM have been invaluable in providing us with objective & timely guest feedback, which in turn enormously helps our teams monitor performance & strive to continually improve our service standards."

Bobby Hashemi, Founder & Director

Wingstop

Wingstop

Quick Service

The Pheasant Inn

The Pheasant Inn

Pubs & Bars

The Cherry Tree

The Cherry Tree

Pubs & Bars

N Family

N Family

Leisure

Fulham Palace

Fulham Palace

Leisure

Electric Gamebox

Electric Gamebox

Leisure

Dough Dough

Dough Dough

Restaurants

Wok & Go

Wok & Go

Quick Service

Fat Hippo

Fat Hippo

Restaurants

Listo Burrito

Listo Burrito

Quick Service

Liberation Group

Liberation Group

Pubs & Bars

Korto

Korto

Restaurants

Rock & Rose

Rock & Rose

Restaurants

Annie's

Annie's

Restaurants

Little Bird Restaurants

Little Bird Restaurants

Restaurants

World of Bowling

World of Bowling

Leisure

Marcos Pool Hall & Pizza Bar

Marcos Pool Hall & Pizza Bar

Pubs & Bars, Leisure

Edinburgh Corn Exchange

Edinburgh Corn Exchange

Events

Over Under Coffee

Over Under Coffee

Quick Service

Omnimo

Omnimo

Restaurants

Priory Inns

Priory Inns

Pubs & Bars

Cardiff University

Cardiff University

Leisure

Za'ta

Za'ta

Restaurants

Redemption Roasters

Redemption Roasters

Quick Service

Publican Awards

Publican Awards

Events

Muddy Boots Nursery

Muddy Boots Nursery

Leisure

Baxterstorey

Baxterstorey

Catering

Planet Organic

Planet Organic

Goose Island Brewpub

Goose Island Brewpub

Pubs & Bars

Beer Hawk

Beer Hawk

Pubs & Bars

Paignton Pier Chippy

Paignton Pier Chippy

Quick Service

Rileys

Rileys

Pubs & Bars, Leisure

The Climbing Hangar

The Climbing Hangar

Leisure

Social Climbing

Social Climbing

Leisure

Plough Way Deli

Plough Way Deli

Quick Service

Plough Way Cafe

Plough Way Cafe

Restaurants

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