Opinion

Opinion


News and opinion on Guest Experience Management

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Why Review Management matters

Why Review Management matters

...and how it can boost footfall

Xmas checklist for operations teams

Xmas checklist for operations teams

Navigate the season's challenges with ease

What is Sentiment Analysis?

What is Sentiment Analysis?

Find out what's behind those 1-star reviews with our latest feature

6 reasons why you should use mystery diners

6 reasons why you should use mystery diners

How a mystery guest programme can complement tech-based feedback

Are your teams on track to deliver excellence?

Are your teams on track to deliver excellence?

Identify and fill gaps in training with Mystery Guest Audits

How to increase orders for your food delivery service

How to increase orders for your food delivery service

A framework to help you achieve your growth goals

Consumer Insights: Payment Preferences

Consumer Insights: Payment Preferences

How well does hospitality handle payments?

Introducing Opinion Mining

Introducing Opinion Mining

Find out what's behind those 1-star reviews with our latest feature

Why is capturing feedback so important?

Why is capturing feedback so important?

Find out the benefits of a feedback site, and the questions you should be asking customers.

We have some exciting news

We have some exciting news

HGEM joins CaterTrax - a Volaris Group company

The changing & unchanging customer demands

The changing & unchanging customer demands

As published in Propel: Friday Opinion

Customer Success Story - Stirr Ups

Customer Success Story - Stirr Ups

Find out how implementing a full Guest Experience Management solution with HGEM has been a 'gamechanger' for Stirr Ups.

Is your feedback survey optimised?

Is your feedback survey optimised?

Must-have features in a feedback solution

Measuring Guest Experience for food delivery & takeaway

Measuring Guest Experience for food delivery & takeaway

Don't overlook this area of opportunity

Employee happiness versus engagement

Employee happiness versus engagement

Shifting focus from recruitment to retention

Customer Success Story - GuestHouse Hotels

Customer Success Story - GuestHouse Hotels

Find out how HGEM's Mystery Guest Audits help drive positive change in GuestHouse Hotels

Could your team be your competitive edge this year?

Could your team be your competitive edge this year?

We explore how employee engagement can benefit the experience of your customers.

zone of indifference

Turning passive guests into promoters

Put your marketing efforts into this key area of opportunity

Top 10 frustrations of UK restaurant guests

Top 10 frustrations of UK restaurant guests

Does your team avoid these common mistakes?

Client Success Story - Dishoom

Client Success Story - Dishoom

Find out how HGEM's solutions help drive positive change in Dishoom

Discover the many features of our Guest Feedback Sites

Discover the many features of our Guest Feedback Sites

Find out everything you need to know about the multiple features of our Feedback Sites.