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News and opinion on Guest Experience Management
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Blogs, Insights
1st December 2025
From data overload to actionable insight
Blogs, HGEM News
18th November 2025
Smarter guest insights - instantly.
Blogs
12th November 2025
Retaining the personality of hospitality
1st October 2025
How to strengthen safety, trust, and reputation
3rd September 2025
Don't let competitors snap up potential customers
2nd September 2025
Perfecting your processes for festive success
12th August 2025
A guide - taking control of AI in the hospitality industry
29th June 2025
How to harness the power of guest complaints
28th March 2025
What are the dining habits for Mother's Day 2025?
4th March 2025
Happy Pancake Day! We ask the HGEM team if they prefer sweet or savoury and share some fun pancake facts.
10th February 2025
Find out the benefits of a feedback site, and the questions you should be asking customers.
8th January 2025
What are the dining trends for 2025?
19th December 2024
What are you customers Pet Peeves?
18th October 2024
2023 vs 2024- How is Xmas shaping up?
30th July 2024
A framework to help you achieve your growth goals
Navigate the season's challenges with ease
26th July 2024
Find out how to handle negative feedback
15th July 2024
How a mystery guest programme can complement tech-based feedback
25th June 2024
Here's our tips to promoting your feedback site, including ways to incentivise your guests to leave feedback.
Case Studies
10th June 2024
Find out how HGEM's Mystery Guest Audits help drive positive change in GuestHouse Hotels
1st April 2024
As told by customers
11th March 2024
Must-have features in a feedback solution
Review Responses and Complaint Management
