Opinion

Opinion


News and opinion on Guest Experience Management

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How to increase orders for your food delivery service

How to increase orders for your food delivery service

A framework to help you achieve your growth goals

Waitress taking order

How to achieve outstanding service?

As told by customers

Is your feedback survey optimised?

Is your feedback survey optimised?

Must-have features in a feedback solution

Introducing Two New Services

Introducing Two New Services

Review Responses and Complaint Management

6 reasons why you should use mystery diners

6 reasons why you should use mystery diners

How a mystery guest programme can complement tech-based feedback

How can I improve feedback volume?

How can I improve feedback volume?

Here's our tips to promoting your feedback site, including ways to incentivise your guests to leave feedback.

What is Sentiment Analysis?

What is Sentiment Analysis?

Find out what's behind those 1-star reviews with our latest feature

Top 10 frustrations of UK restaurant guests

Top 10 frustrations of UK restaurant guests

Does your team avoid these common mistakes?

HGEM & KAM INSIGHTS Present: The Ultimate Xmas Guide

HGEM & KAM INSIGHTS Present: The Ultimate Xmas Guide

Find out what you can do to really shine during this golden quarter.

Everything you need to know for Black Friday 2023

Everything you need to know for Black Friday 2023

Guest blog by: Toggle

Xmas 2023 Consumer Report

Xmas 2023 Consumer Report

How is Xmas 2023 shaping up?

Webinar - Xmas prep with guest experience management

Webinar - Xmas prep with guest experience management

Make the most out of this Xmas 

Are poorly handled Xmas enquiries losing you business?

Are poorly handled Xmas enquiries losing you business?

Don’t let competitors snap up bookings due to poorly handled (or worse – lost) enquiries.

Why Review Management matters

Why Review Management matters

...and how it can boost footfall

Xmas checklist for operations teams

Xmas checklist for operations teams

Navigate the season's challenges with ease

Are your teams on track to deliver excellence?

Are your teams on track to deliver excellence?

Identify and fill gaps in training with Mystery Guest Audits

Consumer Insights: Payment Preferences

Consumer Insights: Payment Preferences

How well does hospitality handle payments?

We have some exciting news

We have some exciting news

HGEM joins CaterTrax - a Volaris Group company

The changing & unchanging customer demands

The changing & unchanging customer demands

As published in Propel: Friday Opinion

Customer Success Story - Stirr Ups

Customer Success Story - Stirr Ups

Find out how implementing a full Guest Experience Management solution with HGEM has been a 'gamechanger' for Stirr Ups.

Measuring Guest Experience for food delivery & takeaway

Measuring Guest Experience for food delivery & takeaway

Don't overlook this area of opportunity