Opinion

Opinion


News and opinion on Guest Experience Management

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Is your feedback survey optimised?

Is your feedback survey optimised?

Must-have features in a feedback solution

Top 10 frustrations of UK restaurant guests

Top 10 frustrations of UK restaurant guests

Does your team avoid these common mistakes?

Waitress taking order

How to achieve outstanding service?

As told by customers

HGEM & KAM INSIGHTS Present: The Ultimate Xmas Guide

HGEM & KAM INSIGHTS Present: The Ultimate Xmas Guide

Find out what you can do to really shine during this golden quarter.

Everything you need to know for Black Friday 2023

Everything you need to know for Black Friday 2023

Guest blog by: Toggle

Why is capturing feedback so important?

Why is capturing feedback so important?

Find out the benefits of a feedback site, and the questions you should be asking customers.

Xmas 2023 Consumer Report

Xmas 2023 Consumer Report

How is Xmas 2023 shaping up?

Webinar - Xmas prep with guest experience management

Webinar - Xmas prep with guest experience management

Make the most out of this Xmas 

Customer Success Story - GuestHouse Hotels

Customer Success Story - GuestHouse Hotels

Find out how HGEM's Mystery Guest Audits help drive positive change in GuestHouse Hotels

Are poorly handled Xmas enquiries losing you business?

Are poorly handled Xmas enquiries losing you business?

Don’t let competitors snap up bookings due to poorly handled (or worse – lost) enquiries.

Why Review Management matters

Why Review Management matters

...and how it can boost footfall

Xmas checklist for operations teams

Xmas checklist for operations teams

Navigate the season's challenges with ease

6 reasons why you should use mystery diners

6 reasons why you should use mystery diners

How a mystery guest programme can complement tech-based feedback

Are your teams on track to deliver excellence?

Are your teams on track to deliver excellence?

Identify and fill gaps in training with Mystery Guest Audits

How to increase orders for your food delivery service

How to increase orders for your food delivery service

A framework to help you achieve your growth goals

Consumer Insights: Payment Preferences

Consumer Insights: Payment Preferences

How well does hospitality handle payments?

We have some exciting news

We have some exciting news

HGEM joins CaterTrax - a Volaris Group company

The changing & unchanging customer demands

The changing & unchanging customer demands

As published in Propel: Friday Opinion

Customer Success Story - Stirr Ups

Customer Success Story - Stirr Ups

Find out how implementing a full Guest Experience Management solution with HGEM has been a 'gamechanger' for Stirr Ups.

Measuring Guest Experience for food delivery & takeaway

Measuring Guest Experience for food delivery & takeaway

Don't overlook this area of opportunity

Employee happiness versus engagement

Employee happiness versus engagement

Shifting focus from recruitment to retention