Opinion

Opinion


The latest news, issues & trends shaping the guest experience management industry.

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No football, no worries: How pubs can enjoy a super summer

No football, no worries: How pubs can enjoy a super summer

Pub promotions - setting yourself up for a successful summer.

festival food

Festival food

We chat to the HGEM team to explore the food options that festival goers face as we look ahead to festival season.

Young Brits’ booze-free lifestyles inspiring a new type of bar

Young Brits’ booze-free lifestyles inspiring a new type of bar

More and more millenials are going teetotal. With booze free bars popping up across the UK, should all operators adopt a booze free trial?

menu

What drives diners decisions

We look at how diners make decisions before and during their dining experiences, with results from our latest survey.

National Vegetarian Week

National Vegetarian Week

We catch up with some HGEM veggies to find out why cutting the meat is so important to them and get their recipe recommendations in celebration of National Vegetarian Week.

Jason Horn

Mastering the art of upselling

HGEM’s Head of Client Success, Jason Horn, discusses upselling techniques and how to avoid being over-attentive.

homemade meal

Hospitality at home

We explore ways in which guests are creating their own hospitality at home.

Tipping

To tip or not to tip?

HGEM’s Founding Director, Sally Whelan discusses the nature of tipping in UK hospitality and what consumers really think about it

solo diner

‘A table for one, please’ – the rise of the solo diner

Our tips for getting it right when it comes to accommodating lone diners as solo dining becomes more popular.

dining

Hotel dining: not just for residents

We reveal our top tips for encouraging locals to dine at your hotel restaurant, increasing footfall and overnight stays.

Feeding the tweens

Feeding the tweens

HGEM's Operations and HR Director, Lisa Chambers, discusses the challenges of keeping older children happy when dining out and what operators could do to make sure they are made to feel welcome?

Mental Health and Hospitality: Promoting that we care

Mental Health and Hospitality: Promoting that we care

HGEM’s Operations and HR Director, Lisa Chambers discusses what HGEM are doing to promote mental health for its team members and why it’s so important to her personally.

Making your team your USP

Making your team your USP

HGEM’s Founding Director, Sally Whelan discusses the importance of making your team your USP and the benefits that can be seen for doing so.

Hot cross buns

Hot cross bun ratings revealed

We reveal our hot cross bun ratings after hosting a taste test ahead of the Easter weekend!

reserved table

The importance of tailoring the booking experience

Personalising the booking process boosts the overall guest experience, we take a look at the benefits for guests and operators.

restaurant kitchen

Does transparency in your offering create the ultimate guest experience?

We explore how operators are taking the guest experience to another level by letting guests behind the scenes.

Mothers Day

Mother's Day dining habits

We share guests plans for Mother's Day this year including what, when and where they will be eating.

Steven Pike

Guest experience: Don't forget your youngest diners

HGEM's Managing Director, Steven Pike, talks to us about how restaurants can up their kid-friendly game and reap the rewards.

takeaway coffee

Will drinks deliveries have the same impact as food?

We explore the latest trend to hit the delivery market - drinks.

​Does the proposed new tipping legislation create more issues than it solves?

​Does the proposed new tipping legislation create more issues than it solves?

HGEM's Head of Client Success, Jason Horn and Insight Manager, Rich New talk tips and what the new tipping legislation means for the industry.

mobile phone

Impact of mobile phones at the restaurant table

Does using a mobile phone at the dinner table make or ruin the guest experience?