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News and opinion on Guest Experience Management
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Blogs, Insights
17th March 2023
Must-have features in a feedback solution
Blogs
14th March 2023
Don't overlook this area of opportunity
6th March 2023
Shifting focus from recruitment to retention
Case Studies
13th February 2023
Find out how HGEM's Mystery Guest Audits help drive positive change in GuestHouse Hotels
3rd February 2023
We explore how employee engagement can benefit the experience of your customers.
Insights
2nd February 2023
Put your marketing efforts into this key area of opportunity
17th January 2023
Does your team avoid these common mistakes?
Blogs, Case Studies
20th December 2022
Find out how HGEM's solutions help drive positive change in Dishoom
12th December 2022
Find out everything you need to know about the multiple features of our Feedback Sites.
9th December 2022
Here's our tips to promoting your feedback site, including ways to incentivise your guests to leave feedback.
8th December 2022
Find out the benefits of a feedback site, and the questions you should be asking customers.
29th November 2022
Find out how HGEM's solutions help drive positive change in Chester Zoo
24th November 2022
PizzaExpress transforms culture and achieves impressive KPIs with new guest insight partner HGEM
18th November 2022
Once a meal is out for delivery, the customer experience is literally out of your hands. How to ensure brand standards are upheld?
Blogs, HGEM News
1st November 2022
Find out what's behind those 1-star reviews with our latest feature
24th October 2022
What to expect from customers for Xmas 22?
6th October 2022
Find out how Mystery Guest Audits have helped Star Pubs drive positive change
3rd October 2022
How does Ascot drive visitor satisfaction with real-time feedback?
26th September 2022
As told by customers
12th September 2022
How can data-led insights increase revenue in your business?
Why operators should take note of this campaign
7th September 2022
Don’t let competitors snap up bookings due to poorly handled (or worse – lost) enquiries.
12th August 2022
How do customers perceive accessibility in hospitality and what are the risks?
