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News and opinion on Guest Experience Management
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19th September 2023
Don’t let competitors snap up bookings due to poorly handled (or worse – lost) enquiries.
Blogs
14th September 2023
As told by customers
Blogs, Insights
4th September 2023
...and how it can boost footfall
31st August 2023
Navigate the season's challenges with ease
Blogs, HGEM News
29th August 2023
Find out what's behind those 1-star reviews with our latest feature
15th August 2023
How a mystery guest programme can complement tech-based feedback
Identify and fill gaps in training with Mystery Guest Audits
11th August 2023
A framework to help you achieve your growth goals
27th July 2023
How well does hospitality handle payments?
13th July 2023
3rd July 2023
Find out the benefits of a feedback site, and the questions you should be asking customers.
19th May 2023
HGEM joins CaterTrax - a Volaris Group company
As published in Propel: Friday Opinion
Case Studies
3rd April 2023
Find out how implementing a full Guest Experience Management solution with HGEM has been a 'gamechanger' for Stirr Ups.
17th March 2023
Must-have features in a feedback solution
14th March 2023
Don't overlook this area of opportunity
6th March 2023
Shifting focus from recruitment to retention
13th February 2023
Find out how HGEM's Mystery Guest Audits help drive positive change in GuestHouse Hotels
3rd February 2023
We explore how employee engagement can benefit the experience of your customers.
Insights
2nd February 2023
Put your marketing efforts into this key area of opportunity
17th January 2023
Does your team avoid these common mistakes?
Blogs, Case Studies
20th December 2022
Find out how HGEM's solutions help drive positive change in Dishoom
12th December 2022
Find out everything you need to know about the multiple features of our Feedback Sites.
