Opinion

Opinion


News and opinion on Guest Experience Management

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Could third-party food delivery be hurting your brand?

Could third-party food delivery be hurting your brand?

Once a meal is out for delivery, the customer experience is literally out of your hands. How to ensure brand standards are upheld?

Introducing Opinion Mining

Introducing Opinion Mining

Find out what's behind those 1-star reviews with our latest feature

Top 10 frustrations of UK restaurant guests

Top 10 frustrations of UK restaurant guests

Does your team avoid these common mistakes?

Consumer Sentiment Report: Xmas opportunities

Consumer Sentiment Report: Xmas opportunities

What to expect from customers for Xmas 22?

Discover the many features of our Guest Feedback Sites

Discover the many features of our Guest Feedback Sites

Find out everything you need to know about the multiple features of our Feedback Sites.

How can I improve feedback volume?

How can I improve feedback volume?

Here's our tips to promoting your feedback site, including ways to incentivise your guests to leave feedback.

Why is capturing feedback so important?

Why is capturing feedback so important?

Find out the benefits of a feedback site, and the questions you should be asking customers.

Client Success Story - Star Pubs & Bars

Client Success Story - Star Pubs & Bars

Find out how Mystery Guest Audits have helped Star Pubs drive positive change

Ascot Racecourse Case Study

Ascot Racecourse Case Study

How does Ascot drive visitor satisfaction with real-time feedback?

Waitress taking order

How to achieve outstanding service?

As told by customers

Increase footfall with guest experience management

Increase footfall with guest experience management

How can data-led insights increase revenue in your business?

Organic September

Organic September

Why operators should take note of this campaign

Are poorly handled Xmas enquiries losing you business?

Are poorly handled Xmas enquiries losing you business?

Don’t let competitors snap up bookings due to poorly handled (or worse – lost) enquiries.

Accessibility in Hospitality

Accessibility in Hospitality

How do customers perceive accessibility in hospitality and what are the risks?

zone of indifference

Turning passive guests into promoters

Put your marketing efforts into this key area of opportunity

Why Review Management matters

Why Review Management matters

...and how it can boost footfall

Cost-of-living crisis most likely to impact delivery & takeaway

Cost-of-living crisis most likely to impact delivery & takeaway

We explore what might be hindering the success of your delivery offering.

How to increase orders for your food delivery service

How to increase orders for your food delivery service

A framework to help you achieve your growth goals

Consumer Sentiment Report: Cost of living crisis

Consumer Sentiment Report: Cost of living crisis

Consumer perspective on 'the big squeeze'

Client Success Story - BAO

Client Success Story - BAO

Find out how Mystery Audits help BAO identify training needs

Are your teams on track to deliver excellence?

Are your teams on track to deliver excellence?

Identify and fill gaps in training before summer with Mystery Guest Audits