Opinion

Opinion


The latest news, issues & trends shaping the guest experience management industry.

Yes please, I'd like to hear about latest news by email. Please see our privacy policy.

How deep is your (guests’) love?

How deep is your (guests’) love?

In celebration of Valentine's Day this week, HGEM's Head of Client Success, Jason Horn shares his insight on gaining love and loyalty from guests.

guests

Getting guests through the door this year

We explore how to attract guests in today's market.

video learning

The guest experience starts with training your team

With the launch of our e-learning modules, we discuss the importance of training your team when it comes to delivering a great guest experience.

Abseiling

​HGEM supports the local Bath community through Genesis Trust partnership

We are thrilled to announce our partnership with Genesis Trust.

social media apps

If it didn't happen on social media, did it even happen?

Is your venue worthy of Millennials time and money? If your offering isn't instagramable, chances are it's not.

Hotel room

Impact of compact hotel rooms

With the launch of compact hotel rooms, the hotel sector is experiencing an exciting shift but what is the impact on the industry?

Carluccio's

What does the decline in EU staff mean for the hospitality industry?

Italian dining chain Carluccio’s was the recipient of some admiration this month after it announced it would pay for its 1,550 non-British EU employees to apply for settled status in the UK after Brexit.

vegan food

Veganuary: trend or movement

Restaurant chains are stepping up this Veganuary after responding to growing demand from vegans. We take a look at the latest vegan foods hitting the high-street with feedback from the team.

afternoon tea

How not to be a deal snob

It's that time of year where guests are on the hunt for a deal, but are they victims of deal snobbery? And is it worth it?

2019

Restaurant Sector: Top Tips for 2019

We asked over 500 guests what they want to see in the restaurant industry this year.

drink

Dry January - a new opportunity for pubs?

Embrace Dry January and you could see permanent custom from the increasing number of non-drinkers throughout the rest of the year.

HGEM charity roundup

HGEM charity roundup

We look back at our fundraisers and the charities we have supported over 2018.

A roundup of 2018

A roundup of 2018

HGEM's Founding Director, Sally Whelan reflects on the year and anticipates what the restaurant sector can expect in 2019.

gourmet burgers

What we loved and loathed in 2018

We reveal the food trends we loved and loathed this year.

​Getting hospitality staff ready for battle this Christmas

​Getting hospitality staff ready for battle this Christmas

HGEM's Operations and HR Director, Lisa Chambers on keeping staff spirits up at the industry's busiest time of year.

drink

Rewarding designated drivers

Our client Greene King has launched a fantastic initiative rewarding designated drivers this Christmas.

christmas table

All I want for Christmas is an experience

What can hotel operators do to provide guests with an unforgettable experience this Christmas?

card payment

Is the industry set to trash the cash?

With cash no longer king we explore the benefits of ditching cash altogether and the impact this will have on the hospitality industry.

Lisa Chambers

Mental Health and Hospitality: Are you doing enough?

HGEM's Operations and HR Director, Lisa Chambers, on addressing mental health in the workplace.

free from

Allergy friendly or annoying?

Is the guest experience lost on guests with allergies?

How are you helping your guests to have a ‘local’ experience?

How are you helping your guests to have a ‘local’ experience?

HGEM's Operations and HR Director, Lisa Chambers, shares her insight on giving guests a 'local' experience, as more guests seek an authentic stay.