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HGEM News

HGEM News


HGEM benchmark report

HGEM launches new benchmark reporting

HGEM launches benchmark reporting on KPIs in the GEM Wheel.

How to rescue a negative online review

How to rescue a negative online review

With 87% of consumers making restaurant or pub bookings based on online reviews, what happens when an operator receives some ...

Diners appetite for feedback opportunities increases

Diners appetite for feedback opportunities increases

Our latest research has revealed that while online reviews remain a valuable tool for operators with 87% of consumers making diner choices based on them, consumers would also welcome more direct channels of feedback with operators – particularly email and conversations with the manager.

​HGEM and mobile messaging app Yapster are uniting in partnership

​HGEM and mobile messaging app Yapster are uniting in partnership

HGEM and mobile messaging app Yapster are uniting in partnership to make the employee feedback process easier than ever, as announced today.

30% IS THE MAGIC ‘DISCOUNT’ NUMBER IN DRIVING JANUARY FOOTFALL

30% IS THE MAGIC ‘DISCOUNT’ NUMBER IN DRIVING JANUARY FOOTFALL

The latest research by, Guest Experience Management Expert, HGEM has revealed that 30% is the magic number when it comes to using discount to drive diners through the door this January.

HGEM Awarded Employer of the Year at Bath Business Awards

HGEM Awarded Employer of the Year at Bath Business Awards

The BathLive & Bath Chronicle Business Awards are designed to showcase Bath’s varied and thriving businesses by bringing together the city’s biggest employers and its best start-ups all under one roof.

In an industry saturated by a constant influx of new products, this award recognises the standout products of 2019.

HGEM awarded Tech Product of the Year at Restaurant & Bar Tech Live

In an industry saturated by a constant influx of new products, this award recognises the standout products of 2019

Abseiling

​HGEM supports the local Bath community through Genesis Trust partnership

We are thrilled to announce our partnership with Genesis Trust.

Crumbs Awards Finalists Reception

Crumbs Awards Finalists Reception

Our lowdown from the Crumbs Awards Finalists Reception.

Propel Women's Conference

Propel Women's Entrepreneur Conference

Our lowdown from Tuesday's inspiring event.

crumbs awards finalist logo

The Crumbs Awards 2018

HGEM are Finalists for The Crumbs Awards 2018.

the hub app

HGEM launches new guest experience platform that combines guest insight with team performance

We are thrilled to announce the launch of our latest product The Hub.

HGEM event stand

​Propel Summer conference​

The low-down from yesterdays event.

Publican Awards 2018

Publican Awards 2018

HGEM's lowdown of the Publican Awards 2018.

MCA restaurant conference

Top takeaways from the MCA Restaurant Conference 2017

Matthew Smith and Rachael Head of HGEM's New Business team share their insights from the event.

Arena event at mercato metropolitano in london

Arena - ‘An Evening at Mercato Metropolitano’ with Andrea Rasca

HGEM Founding Director Sally Whelan offers her takeaways from the recent Arena event.

Propel Multi-Club Summer Event

Propel Multi-Club Summer Event

Our Business Development Manager Matthew Smith shares what stood out for him at the Propel Multi-Club Summer Event.