1st June 2020

HGEM supports businesses across all hospitality sectors. And while each client's questionnaire and survey content is bespoke, some questions are common to multiple clients.

So we have introduced benchmark reporting on The Hub, allowing you to compare your results on key indicators with an anonymous sample of clients in the same market segment.

Questions are tagged based on equivalent wording and in line with the 12 experience KPIs on the GEM Wheel.

The report can highlight strengths and weaknesses in your operation, as well as track how those are changing over time.