What We Do

What We Do


We empower hospitality businesses

Achieve a 360° customer view with our innovative products and award-winning platform. Paired with a framework proven to improve customer experience, and a knowledgeable support team, HGEM strives to deliver tangible results to the businesses we work with.

We'll help you translate data into actions that grow sales.


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Products that help enhance operations and customer experience:

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The Hub platform

The Hub: award-winning Guest Experience Management platform


The Hub is a Guest Experience Management platform where it all comes together. Data from one or multiple products is presented with interactive charts and benchmark comparisons, all colour-coded to help you quickly identify areas needing attention.

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Features that make Guest Experience Management easy: