We use cookies and similar technologies on our website to enable some essential functions for you. Click here to find out more.

What We Do

What We Do

We empower hospitality businesses

Achieve a 360° customer view with our innovative products and award-winning platform. Paired with a framework proven to improve customer experience, and a knowledgeable support team, HGEM strives to deliver tangible results to the businesses we work with.

We'll help you translate data into actions that grow sales.

Slogan grouped

Products that help enhance operations and customer experience:

Mystery Guest Audits

Mystery Guest Audits

Ensure teams consistently practice what they have been trained through objective measurement of standards, processes, behaviours and sales opportunities

Learn more
Feedback Sites

Feedback Sites

Engage your guests and capture their thoughts on what is important to you with a fully configurable feedback site that looks and feels like an extension of your brand

Learn more
Review Management

Review Management

Monitor and improve your online reputation with ratings, comments and reviews from up to 12 review platforms, together with stats on competitors

Learn more
Product Ratings

Product Ratings

Track the performance of each dish using league tables on things like presentation, portion size, temperature, taste, timing, value-for-money

Learn more
View pricing

The Hub platform

The Hub: award-winning Guest Experience Management platform


The Hub is a Guest Experience Management platform where it all comes together. Data from one or multiple products is presented with interactive charts and benchmark comparisons, all colour-coded to help you quickly identify areas needing attention.

Learn more about The Hub

Features that make Guest Experience Management easy:

Opinion Mining

Opinion Mining

Understand what customers are saying about your brand from unstructured data. Analyse sentiment towards specific subjects and how opinions change over time

Learn more
Technical Integrations

Technical Integrations

Achieve more by integrating what we do with selected partners, including employee messaging, CRM platforms, Wifi providers and BI systems

Learn more
Case Management

Case Management

Practice continuous improvement with complaint recording, guest response management, internal audits and the ability to create and assign actions

Learn more
Benchmarking

Benchmarking

Drive competitive improvements using internal comparisons with average, lots of league tables and external benchmarking of common indicators

Learn more