Smarter Insight - At Your Fingertips

Fully integrated within HGEM's Guest Experience Platform - The Hub - Halo brings your Guest Insights to life. With Halo, you have your very own AI assistant - ready to help 24/7 – from analysing your guest insights to managing your reputation with on-brand AI review responses.

What can Halo do?

Your on-demand assistant

Halo is your 24/7 insight analyst and reputation manager – ready whenever you are. It supports busy operators by instantly analysing data and creating branded guest review responses, allowing teams to focus on delivering exceptional guest experiences.

All your guest insights – in one place

Halo connects directly to every source of data in our Guest Experience platform - The Hub – bringing everything together in a single AI conversation. Not just seamless access to all your guest data, but instant analysis too.

Ask Halo anything

When you're speaking to Halo, you can ask questions in your own words – such as, “What’s our guest-satisfaction trend this week?” or “Which dish got highest praise last month?” and receive a fast, clear, data-driven response.

Visual answers – instantly

Halo responds with more than just text – it also brings your data to life in clear, streamlined formats - delivering clarity at a glance, so you can easily spot priorities and action insights quickly.

Smart Reputation Management

Halo keeps you on top of guest reviews by crafting polished, AI-generated responses in your brand voice - you can even automate responses based on scoring. Operators know reviews matter - but staying consistent is tough when time is already in short supply. Halo ensures every guest feels heard, without adding another task to your to-do list.

Guest Insights - Reimagined

CHAT-STYLE Q&A

Ask natural-language questions about your guest data - and you'll receive instant, accurate, visualised insights in seconds.

INSTANT INSIGHT

Ask Halo questions about your guest experience – why scores have changed and what to focus on next – and get fast, clear, data-backed answers.

SEAMLESS HUB INTEGRATION

Fully integrated within The Hub, Halo has direct access to all your existing guest data - for a unified view and informed insights.

VISUAL INSIGHT & TRENDS

Understand your insights at a glance, with simplified data formats – helping you spot trends and take action faster.

AI REVIEW RESPONSES

The launch of Halo also brings AI Responses to The Hub - creating consistent, on-brand replies to every guest review. Staying on top of your online reputation has never been easier.

SUGGESTED PROMPTS & FOLLOW-UPS

Get inspiration for new questions or deeper exploration with built-in prompts and contextual follow-up suggestions.

CHAT HISTORY & SUMMARIES

Pick up conversations exactly where you left off, with saved histories and concise summaries to maintain context across sessions.

COMPREHENSIVE DATA DEPTH

From guest reviews and feedback to audits and dish comments, Halo brings together every data point you need – all in one conversation.

ALWAYS-ON SUPPORT

Your personal AI assistant, always available and ready to deliver clarity, speed, and confidence in every decision.

ACTIONABLE RECOMMENDATIONS

Beyond data, Halo helps guide your next steps with contextual suggestions and insights designed to turn knowledge into improvement - faster than ever before.

Halo