Hospitality's First AI Assistant for Guest Experience Management
Fully integrated within HGEM's Guest Experience Platform - The Hub - Halo brings your Guest Insights to life. With Halo, you have your very own AI assistant - ready to help 24/7 – from analysing your guest insights to managing your reputation with on-brand AI review responses.
Spot who guests talk about most and celebrate great service. Examples:
- “Who has the most name mentions this week?”
- “Who is mentioned positively most often?”
Use Halo as your live “scores checker” for any period or location. Examples:
- “What’s my NPS for this week?”
- “What was my NPS on 15/01/26?”
Get an instant narrative, without digging through dashboards. Examples:
- “Create a performance summary for December."
- “What are our strengths and weaknesses?"
Understand what’s going wrong and why guests are unhappy. Examples:
- “What is the most common negative feedback?”
- “Top 5 detractor comments this week.”
Check visits, scores, lost points and how to improve. Examples:
- “Tell me last week's average mystery visit score.”
- “What did we lose points on in the last visit?”
Identify when things go well – or not – to strategically plan your next steps. Examples:
- “What days do we perform worst for NPS?”
- “Worst times of day for negative feedback?”
Identify star dishes, weak items and dietary pain points. Examples:
- “Show me a week-to-date menu performance."
- “What is being said about our gluten-free options?"
Find the big themes behind scores and comments. Examples:
- “What are the main themes around service?"
- “What is driving recent negative guest feedback?"
Analyse feedback from multiple sources in one place. Examples:
- “How many 5-star reviews did we get last week?”
- “Trends on Google Reviews in the last 12 weeks.”
Turn insight into clear actions for teams. Examples:
- “A 3-point plan to improve guest experience.”
- “What is the best way to reduce our detractors?”
Your Hub data - brought to life.
