Hospitality's AI Assistant for Guest Experience Management
Fully integrated within HGEM's Guest Experience Platform - The Hub - Halo brings your Guest Insights to life. With Halo, you have your very own AI assistant - ready to help 24/7 – from analysing your guest insights to managing your reputation with on-brand AI review responses.
Spot who guests talk about most and celebrate great service. E.g. “Who has the most name mentions this week?”
Use Halo as your live “scores checker” for any period or location. E.g. “What’s my NPS for this week?”
Get an instant narrative, without digging through dashboards. E.g. “What are our strengths and weaknesses?"
Understand what’s going wrong and why guests are unhappy. E.g. “What's my top 5 detractor comments this week.”
Check visits, scores, lost points and how to improve. E.g. “What did we lose points on in the last visit?”
Identify when things go well – or not – to strategically plan your next steps. E.g. “What days do we perform worst for NPS?”
Identify star dishes, weak items and dietary pain points. E.g. “What is being said about our gluten-free options?"
Find the big themes behind scores and comments. E.g. “What is driving recent negative guest feedback?"
Analyse feedback from multiple sources in one place. E.g. “Trends on Google Reviews in the last 12 weeks.”
Turn insight into clear actions for teams. E.g. “A 3-point plan to improve guest experience.”
Your Hub data - brought to life.
