Pricing

Take your Guest Experience Management to the next level

Products
Services

Choose the modules that work for you

Measure

Brand standards
Team behaviours
Training effectiveness
Upselling performance

Benefits

Be confident in the knowledge that brand expectations are met by employees
Protect brand image by ensuring consistency across sites
Improve operations

Audit areas

Eat-in & takeaway
Deliveries & online orders
Accommodation & leisure
Calls & showrounds

Learn more

*Price excludes reimbursements

From £35 per audit*

Measure

Feedback & ratings from custom questionnaires
Perceptions & opinions
Net Promoter Score

Benefits

Improve engagement with surveys that look & feel like an extension of your brand
Pre-empt negative reviews on social media
Turn passive guests to promoters through case management
Enhance the effectiveness of marketing campaigns through CRM integration

Types of feedback

Guest feedback
Employee feedback

Learn more

From £30/month per venue

Measure

Data from all popular review sites, including Tripadvisor, Google & Facebook
Speed & rate of response
Site-level competitor ratings

Benefits

Manage reviews across booking platforms, review sites & social media in the same place
Respond within the platform, improve ratings & responsiveness
Benchmark internally & externally
Option to embed best reviews onto your website

Learn more

From £25/month per venue

Measure

Customer sentiment towards satisfaction & value for money
Kitchen consistency
Product KPIs, such as portion size, presentation, taste & temperature

Benefits

Find out what guests love & identify issues quickly
Optimise dish quality, plating or pricing based on feedback
Ensure consistency across all sites
Extract useful comments for each dish or product

Learn more

From £20/month per venue

Examples of the services we offer:

What you can get

On-demand, deep dive into your data to answer strategic questions
Creation of custom templates for regular delivered reports
Collation of data, graphics & comments into custom performance reports

Questions we can help answer

What are the key drivers of NPS to my business?
Where are my opportunities for improvement?
What do customers think of our menu?

Learn more

Please contact us for a quote

Measure

Standards & processes at each customer touchpoint
Perceptions & opinions from guests
Reputation based on online ratings & reviews

Benefits

Monitor event performance in real-time
Fix issues as they arise
Improve every day on multi-day events
Use data to enhance operations year-on-year

Learn more

Please contact us for a quote

We pride ourselves on being flexible, able to come up with creative solutions and services that are uncommon, or may not even exist yet

Project examples

Using mystery guests for a research project
Designing a complaint management process
Face-to-face guest interviews
Contributing to operations team training

Please contact us to discuss your requirements

Discounts available for scale

Get a quote

Every module comes with access to The Hub

The award-winning Guest Experience Management platform includes:

Benchmarking

Benchmarking

Drive competitive improvements using internal comparisons with average, lots of league tables and external benchmarking of common indicators

Learn more

Technical Integrations

Technical Integrations

Achieve more by integrating what we do with selected partners, including employee messaging, CRM platforms, Wifi providers and BI systems

Learn more

Case Management

Case Management

Practice continuous improvement with complaint recording, guest response management, internal audits and the ability to create and assign actions

Learn more

Sentiment Analysis

Sentiment Analysis

Understand what customers are saying about your brand from unstructured data. Analyse sentiment towards specific subjects and how opinions change over time

Learn more

View all Hub features