All your guest insights in one place
Awarded Tech Product of the Year at Restaurant Bar and Tech Live, The Hub is a Guest Experience Management (GEM) platform designed to help busy managers benchmark their performance against a wide range of guest experience measures in order to easily identify actions to drive sales.
No need to log in to lots of separate systems – everything you need to view, analyse and manage the experience of your guests is in one award-winning, mobile-optimised platform with embedded Power BI. All new reviews, feedback or mystery guest audits, land in an inbox view and can be analysed in dashboards and reports. A ‘barometer’ will show you a combined score from all sources to assess your brand's Guest Experience performance overall.
In The Hub, you can respond directly to both guest feedback and reviews, which can help solidify your company's online reputation and boost customer engagement, potentially also increasing word-of-mouth recommendations.
We’ve made it easy to create and assign actions, so that you can do more than just view results. Actions have a type, status, owner, priority, deadline and comments, and come witha wide range of filters. With The Hub you can keep track of progress and push tasks over the line.
The Hub navigation is broadly grouped according to organisational function, with pages designed for operations, marketing, HR teams, and data analysts.
Our dashboards are user friendly, with various interactive features to help users to quickly identify patterns and create positive actions to improve your business.
There is a wide range of filtering options available in The Hub. Location filters reflect your organisational hierarchy. Date filters include your own accounting periods. Other popular filters can segment data based on visit type, questions and score.
We are competitive animals - 82% of managers we surveyed said that they use some form of ranking or comparison in The Hub to motivate their teams. Most charts show how selected locations are performing compared to their area, type or brand. There are also league tables to see where a given location ranks for different measures.
If you want to find the answer to almost any question, chances are you’ll find it quickly in our comprehensive heat maps. There are hundreds of ways to cut the data by dimensions such as time or location. Results are colour-coded to draw your eye to the areas in most need of attention.
We’re continually adding new reports and improving existing ones so that you can get better use out of your own time. But sometimes you’ll want to extract the data to do something else with it. So we’ve made this easy – data from any chart, table or heat map can be exported to a CSV file. You can also turn a dashboard into a PDF report.
Managers can take advantage of our free e-learning modules on Guest Experience, to help train your teams in best practice and get great results.
These free features come as standard with the Hub:
The products you can get in The Hub:
