Results from multiple sources all in one place
The Hub is a Guest Experience Management (GEM) platform, designed to help busy managers quickly benchmark their performance against a range of guest experience measures, in order to easily identify actions for team development and business improvement.
The Hub was awarded Tech Product of the Year at Restaurant Bar & Tech Live. The judges, all of whom were operators, believed it had the biggest potential to positively impact the consumer experience.
No need to log in to lots of separate systems – all the data you need to manage the experience of your guests can be brought into one platform. A ‘barometer’ will show you a combined score from all sources.
Our dashboards are not just designed to be looked at. Interacting with one chart will change the data in another. And with multiple rapid filters, you and your managers can quickly identify patterns in your data that result in actions.
We’re continually adding new reports and improving existing ones so that you can get better use out of your own time. But sometimes you’ll want to extract the data to do something else with it. So we’ve made this easy with colour-coded datasheets that can be extracted into CSV files.
One of the best ways to motivate performance is to see how you’re doing compared to others. So most of our charts will show how selected locations are performing compared to their area, type or company. There are also league tables that you can use to see where a given location ranks for different measures.
Each manager will only be able to see the detailed results for the locations that are responsible for, but they will still be able to benchmark performance against others.
We make it easy to not only identify actions but to take them as well, with buttons that enable you to respond to a review or email a guest (where they have consented). You can also add comments to visits and surveys.
In The Hub, managers can access a series of Little GEM e-learning modules, each aligned to a segment in the wheel, to help train your teams in best practice and get great results.
Download The GEMapp and access information when and where it’s needed.
