The Hub

The Hub


Results from multiple sources all in one place

The Hub, awarded Tech Product of the Year at Restaurant Bar and Tech Live, is a Guest Experience Management (GEM) platform designed to help busy managers benchmark their performance against a wide range of guest experience measures in order to easily identify actions to drive sales.

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The Hub, awarded Tech Product of the Year at Restaurant Bar and Tech Live, is a Guest Experience Management (GEM) platform designed to help busy managers benchmark their performance against a wide range of guest experience measures in order to easily identify actions to drive sales.

Features include

ALL IN ONE PLACE

No need to log in to lots of separate systems – all the data you need to manage the experience of your guests can be brought into one platform. A ‘barometer’ will show you a combined score from all sources.

INTERACTIVE DASHBOARDS

Our dashboards are not just designed to be looked at. Interacting with one chart will change the data in another. And with multiple rapid filters, you and your managers can quickly identify patterns in your data that result in actions.

DATA EXTRACTS

We’re continually adding new reports and improving existing ones so that you can get better use out of your own time. But sometimes you’ll want to extract the data to do something else with it. So we’ve made this easy with colour-coded datasheets that can be extracted into CSV files.

INTERNAL BENCHMARKING

One of the best ways to motivate performance is to see how you’re doing compared to others. So most of our charts will show how selected locations are performing compared to their area, type or company. There are also league tables that you can use to see where a given location ranks for different measures.

ACCESS CONTROLS

Each manager will only be able to see the detailed results for the locations that are responsible for, but they will still be able to benchmark performance against others.

ACTIONS & COMMENTS

We make it easy to not only identify actions but to take them as well, with buttons that enable you to respond to a review or email a guest (where they have consented). You can also add comments to visits and surveys.

ELEARNING MODULES

In The Hub, managers can access a series of Little GEM e-learning modules, each aligned to a segment in the wheel, to help train your teams in best practice and get great results.


What can I get in The Hub?


The following modules come FREE of charge:

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