Measure what matters, enhance operations, and grow revenue
Trusted By
Trusted By
HGEM offers an award-winning hospitality platform that helps operators consistently deliver exceptional experiences. Our products and services increase visibility across customer touchpoints and help implement cycles of continuous improvement in both operations and customer experience.
Engage your guests and capture their thoughts on what is important to you with a fully configurable feedback site that looks and feels like an extension of your brand
Manage your online reputation with ratings, comments and respond links from up to 12 review platforms, together with stats on competitors and responses
Ensure teams consistently practice what they have been trained through objective measurement of standards, processes, behaviours and sales opportunities
Track the performance of each dish using league tables on things like presentation, portion size, temperature, taste, timing, value-for-money
"We have a great working relationship with HGEM. There's a lot of collaboration and feedback going back and forth; we're always working together to make the most of the insights we get from the Mystery Guest programme. They really understand our shops and what we are trying to achieve."
Mark Corney | Global Head of Operational Development“HGEM help remind us of what it is to be a guest in a Firmdale Hotel for the very first time. Their experience in the hospitality arena is second to none & their desire for excellence matches that of our own”.
Jay Scott | Learning and Development Manager"HGEM survey sites and review streams make our lives easier and provide real clarity on what our guests think. There's clear feedback on what we're doing well and where we can improve."
Kate Dell | Head of Brand
