Helping operators close the gap between intended and actual guest experiences
Your eyes and ears on the ground
Through fully branded feedback sites
Through web and mobile applications
Exceptional levels of depth and quality control
Custom dashboards for actionable insight
With leading hospitality partners
All your learning content in one place
Freedom to focus on what you do best
Unparalleled hospitality experience
"We’ve been working with HGEM for many years and throughout that time we’ve always been very impressed by their professionalism, responsiveness and, most importantly, their approach to working collaboratively, all of which combine to make them a trusted partner" (Stuart Wright - Head of Insights)
"Great responses to queries and questions, very flexible, the Mystery Guests are knowledgeable and well informed, very good customer service and easy to work with" (Fran Gaech - Operations Manager)
HGEM work with Ascot to support the delivery of Royal Ascot. A combination of Mystery Visits, live interviews & on the ground management provide Ascot with an overview of their Guest Experience in real-time throughout the event.
"We like working with the team at HGEM as they took time to understand our business from the very start, support our teams and also challenge us to help make improvements to the program"
"We do our best to create a memorable experience in a happy bustling environment"