Measure what matters and grow safely after lockdown
Make HGEM your lockdown sales recovery partner. We'll help you define new operational and brand standards, ensure your teams deliver them consistently, listen to what your guests think, and monitor your online reputation. Track everything in our award-winning Hub.
The Hub
See all guest experience measures in one place, interact with modern dashboards and take actions on the results. Awarded 'Tech Product of the Year' at Restaurant Bar & Tech Live.
Delivery & Pickup
Audit standards, processes, quality of food and packaging, and track reviews left on your delivery partner's app.
Mystery Guests
Motivate the team to consistently execute brand standards, social distance requirements and upselling opportunities.
Guest Feedback
Capture ratings, comments and photos on a branded feedback site, respond to them and encourage return visits.
Online Reviews
Monitor reputation on social and booking platforms, respond to reviews, and track local competitor stats.
