Guest experiences. Managed

Helping operators close the gap between intended and actual guest experiences

St Austell Brewery Camino Pieminister
Farndon Boathouse Marstons Food & Fuel
Restaurant One Eighty IKEA UAE Stadium Events & Hospitality Awards
HQ Theatres and Hospitality Chipotle Cameron House Hotel
Fresh Element Ascot Racecourse The Diner
Itsu Bourne & Hollingsworth RHS Flower Shows
Melange Greene King Bone Daddies
NAC Mayfair CH&Co Ideal Collection
Daylesford Ribs & Burgers Itsu
Food & Fuel FeD Wildwood
Farndon Boathouse dim t MyLahore
IKEA UAE Common Rola Wala

Engage your Audience

Engage your Audience

  • Mystery Guests

    Mystery Guests

    Your eyes and ears on the ground

  • Your Guests

    Your Guests

    Through fully branded feedback sites

  • Your Teams

    Your Teams

    Through web and mobile applications

Find out more
Engage your Audience

Measure your Performance

Measure your Performance

  • Visit Reports

    Visit Reports

    Exceptional levels of depth and quality control

  • Analytics

    Analytics

    Custom dashboards for actionable insight

  • Integrations

    Integrations

    With leading hospitality partners

Find out more
Measure your Performance

Improve your Results

Improve your Results

  • Learning Content

    Learning Content

    All your learning content in one place

  • Managed Services

    Managed Services

    Freedom to focus on what you do best

  • Hospitality Expertise

    Hospitality Expertise

    Unparalleled hospitality experience

Find out more
Improve your Results

Exceed Guest Expectations

Our clients
Punch Pubs

Punch Pubs

Pubs

Punch Pubs

"We like working with the team at HGEM as they took time to understand our business from the very start, support our teams and also challenge us to help make improvements to the program."

Flat Iron

Flat Iron

Casual Dining

Flat Iron

"Great responses to queries and questions, very flexible, the Mystery Guests are knowledgeable and well informed, very good customer service and easy to work with."

Fran Gaech, Operations Manager

Carluccios

Carluccios

Casual Dining

Carluccios

"We do our best to create a memorable experience in a happy bustling environment."

Wagamama

Wagamama

Casual Dining

Wagamama

"We’ve been working with HGEM for many years and throughout that time we’ve always been very impressed by their professionalism, responsiveness and, most importantly, their approach to working collaboratively, all of which combine to make them a trusted partner."

Stuart Wright, Head of Insights

Ascot Racecourse

Ascot Racecourse

Events

Ascot Racecourse

HGEM work with Ascot to support the delivery of Royal Ascot. A combination of Mystery Visits, live interviews & on the ground management provide Ascot with an overview of their Guest Experience in real-time throughout the event.

Want to know more?

What we do
X

HGEM Newsletter
Subscribe to our newsletter to stay up to date with the latest hospitality news.