Guest experiences. Managed

Helping operators close the gap between intended and actual guest experiences

Dishoom Red’s True BBQ Banwell House
Ego Ascot Racecourse Empire
Randall & Aubin Village Hotels Wembley Stadium
Malmaison HdV Tampopo Barrel & Stone
Anglian Country Inns Common Ascot Racecourse
Banwell House Empire University of Sheffield
Food & Fuel Barbecoa Rola Wala
Banwell House Red’s True BBQ Daylesford
HQ Theatres and Hospitality Cosy Club Brownsword Hotels
Common Bone Daddies Honest Burgers
Red’s True BBQ HQ Theatres and Hospitality Ascot Racecourse
Pieminister Richoux Itsu

Engage your Audience

Engage your Audience

  • Mystery Guests

    Mystery Guests

    Your eyes and ears on the ground

  • Your Guests

    Your Guests

    Through fully branded feedback sites

  • Your Teams

    Your Teams

    Through web and mobile applications

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Engage your Audience

Measure your Performance

Measure your Performance

  • Visit Reports

    Visit Reports

    Exceptional levels of depth and quality control

  • Analytics

    Analytics

    Custom dashboards for actionable insight

  • Integrations

    Integrations

    With leading hospitality partners

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Measure your Performance

Improve your Results

Improve your Results

  • Learning Content

    Learning Content

    All your learning content in one place

  • Managed Services

    Managed Services

    Freedom to focus on what you do best

  • Hospitality Expertise

    Hospitality Expertise

    Unparalleled hospitality experience

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Improve your Results

Exceed Guest Expectations

Our customers
Wagamama

Wagamama

Casual Dining

Wagamama

"We’ve been working with HGEM for many years and throughout that time we’ve always been very impressed by their professionalism, responsiveness and, most importantly, their approach to working collaboratively, all of which combine to make them a trusted partner" (Stuart Wright - Head of Insights)

Flat Iron

Flat Iron

Casual Dining

Flat Iron

"Great responses to queries and questions, very flexible, the Mystery Guests are knowledgeable and well informed, very good customer service and easy to work with" (Fran Gaech - Operations Manager)

Ascot Racecourse

Ascot Racecourse

Events

Ascot Racecourse

HGEM work with Ascot to support the delivery of Royal Ascot. A combination of Mystery Visits, live interviews & on the ground management provide Ascot with an overview of their Guest Experience in real-time throughout the event.

Punch Pubs

Punch Pubs

Pubs

Punch Pubs

"We like working with the team at HGEM as they took time to understand our business from the very start, support our teams and also challenge us to help make improvements to the program"

Carluccios

Carluccios

Casual Dining

Carluccios

"We do our best to create a memorable experience in a happy bustling environment"

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What we do
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