Guest experiences. Managed

Helping operators close the gap between intended and actual guest experiences

Heritage GB BIRD Flat Planet
The Bay Fish & Chips Dishoom Turtle Bay
HotBox London Pieminister Big Chill Bar
Heritage GB S&P Restaurants Friska
Tampopo CD Pub Co. Polpo
Tom Browns Brasserie Bourne & Hollingsworth Cameron House Hotel
Greene King Turtle Bay Youngs
The Belfry HQ Theatres and Hospitality St Austell Brewery
The Throckmorton St. Pancras Renaissance Hotel London Conference Aston
Flat Planet Farndon Boathouse Conference Aston
Rola Wala Rosa's Thai Cafe Dodo Pub Co
Lexington Reception Services Daylesford Punch Pubs

Engage your Audience

Engage your Audience

  • Mystery Guests

    Mystery Guests

    Your eyes and ears on the ground

  • Your Guests

    Your Guests

    Through fully branded feedback sites

  • Your Teams

    Your Teams

    Through web and mobile applications

Find out more
Engage your Audience

Measure your Performance

Measure your Performance

  • Visit Reports

    Visit Reports

    Exceptional levels of depth and quality control

  • Analytics

    Analytics

    Custom dashboards for actionable insight

  • Integrations

    Integrations

    With leading hospitality partners

Find out more
Measure your Performance

Improve your Results

Improve your Results

  • Learning Content

    Learning Content

    All your learning content in one place

  • Managed Services

    Managed Services

    Freedom to focus on what you do best

  • Hospitality Expertise

    Hospitality Expertise

    Unparalleled hospitality experience

Find out more
Improve your Results

Exceed Guest Expectations

Our clients
Carluccios

Carluccios

Casual Dining

Carluccios

"We do our best to create a memorable experience in a happy bustling environment."

Ascot Racecourse

Ascot Racecourse

Events

Ascot Racecourse

HGEM work with Ascot to support the delivery of Royal Ascot. A combination of Mystery Visits, live interviews & on the ground management provide Ascot with an overview of their Guest Experience in real-time throughout the event.

Flat Iron

Flat Iron

Casual Dining

Flat Iron

"Great responses to queries and questions, very flexible, the Mystery Guests are knowledgeable and well informed, very good customer service and easy to work with."

Fran Gaech, Operations Manager

Wagamama

Wagamama

Casual Dining

Wagamama

"We’ve been working with HGEM for many years and throughout that time we’ve always been very impressed by their professionalism, responsiveness and, most importantly, their approach to working collaboratively, all of which combine to make them a trusted partner."

Stuart Wright, Head of Insights

Punch Pubs

Punch Pubs

Pubs

Punch Pubs

"We like working with the team at HGEM as they took time to understand our business from the very start, support our teams and also challenge us to help make improvements to the program."

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What we do
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