Let us help you scale up quickly and safely after lockdown. FREE delivery or collection audits in June 2020.

Guest Experience Management

Measure what matters and grow safely after lockdown

Trusted By

Peach Pubs
Everyman
Wagamama
Pret A Manger
Honest Burgers
Lounges
Malmaison / Hotel du Vin
Dishoom
CH&Co
Brewdog
LEON
Star Pubs & Bars

Make HGEM your lockdown sales recovery partner. We'll help you define new operational and brand standards, ensure your teams deliver them consistently, listen to what your guests think, and monitor your online reputation. Track everything in our award-winning Hub.

The Hub

The Hub

See all guest experience measures in one place, interact with modern dashboards and take actions on the results. Awarded 'Tech Product of the Year' at Restaurant Bar & Tech Live.

Delivery & Pickup

Delivery & Pickup

Audit standards, processes, quality of food and packaging, and track reviews left on your delivery partner's app.

Mystery Guests

Mystery Guests

Motivate the team to consistently execute brand standards, social distance requirements and upselling opportunities.

Guest Feedback

Guest Feedback

Capture ratings, comments and photos on a branded feedback site, respond to them and encourage return visits.

Online Reviews

Online Reviews

Monitor reputation on social and booking platforms, respond to reviews, and track local competitor stats.