HGEM offers an award-winning hospitality platform that helps operators consistently deliver exceptional experiences. Our products and services increase visibility across customer touchpoints and help implement cycles of continuous improvement in both operations and customer experience.

  • Pret A Manger Logo

    "We have a great working relationship with HGEM. There's a lot of collaboration and feedback going back and forth; we're always working together to make the most of the insights we get from the Mystery Guest programme. They really understand our shops and what we are trying to achieve."

    Mark Corney | Global Head of Operational Development
  • Firmdale Logo

    “HGEM help remind us of what it is to be a guest in a Firmdale Hotel for the very first time. Their experience in the hospitality arena is second to none & their desire for excellence matches that of our own”.

    Jay Scott | Learning and Development Manager
  • Côte Brasserie Logo

    "HGEM survey sites and review management make our lives easier and provide real clarity on what our guests think. There's clear feedback on what we're doing well and where we can improve."

    Kate Dell | Head of Brand

Why Hgem?

Product Excellence

Our award-winning Hub is the only Guest Experience Management platform that provides a 360° customer view, with data from guest feedback, mystery guest audits, delivery insights, online reviews and product ratings. With HGEM you only need one platform.

Product Excellence

Partnership approach

Think of us as an extension of your team. Our customer success team will help you understand your data, interpret the results, and deliver insights that support you in making operational decisions.

Partnership approach

Understanding your stakeholders

Our platform is built to adapt to your different audiences. It’s user-friendly for managers to access relevant data, and yet offers enough depth for seasoned insight analysts for highly strategic usage.  

Understanding your stakeholders

Ensuring team buy-in

Our customer success team’s top priority is for you to get the most out of our products and will work together with you to ensure a successful adoption of the programme across teams.

Ensuring team buy-in

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Find out how HGEM can help you achieve operational excellence, improve customer experience, and grow your business through actionable insights.