HGEM offers an award-winning hospitality platform that helps operators consistently deliver exceptional experiences. Our products and services increase visibility across customer touchpoints and help implement cycles of continuous improvement in both operations and customer experience.

  • Pret A Manger Logo

    "We have a great working relationship with HGEM. There's a lot of collaboration and feedback going back and forth; we're always working together to make the most of the insights we get from the Mystery Guest programme. They really understand our shops and what we are trying to achieve."

    Mark Corney | Global Head of Operational Development
  • Firmdale Logo

    “HGEM help remind us of what it is to be a guest in a Firmdale Hotel for the very first time. Their experience in the hospitality arena is second to none & their desire for excellence matches that of our own”.

    Jay Scott | Learning and Development Manager
  • Côte Brasserie Logo

    "HGEM survey sites and review streams make our lives easier and provide real clarity on what our guests think. There's clear feedback on what we're doing well and where we can improve."

    Kate Dell | Head of Brand

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Find out how HGEM can help you achieve operational excellence, improve customer experience, and grow your business through actionable insights.