Case Studies

Case Studies


Check out our case study library below and learn how HGEM has helped solve our clients' operational challenges.

London Shuffle Club

London Shuffle Club

Explore how an integrated tech stack enhanced efficiency and elevated customer engagement at London Shuffle Club, fostering overall business growth.

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PizzaExpress

PizzaExpress

Find out how HGEM are helping PizzaExpress to drive the culture for putting customers at the heart of the business.

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Wagamama

Wagamama

Reaping the benefits of a long-term approach and relentless passion for improving guest experience.

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Farmer J

Farmer J

Discover how the implementation of Mystery Guest Audits increased ATV (Average Transaction Value) through upselling and boosted recruitment at Farmer J.

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Peach Pubs

Peach Pubs

Guest experience is at the heart of Peach Pubs' culture - find out how we've helped them achieve and maintain an excellent service and reputation.

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Ascot Racecourse

Ascot Racecourse

Find out how HGEM supports behind the scenes at UK's most prestigious horseracing event

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