Driving the culture for putting customers at the heart of the business

PizzaExpress story

One of the most remarkable and impactful entrepreneurs and philanthropists of recent times, PizzaExpress Founder Peter Boizot threw open the doors of the first PizzaExpress on Wardour Street, Soho, in 1965. With it, he revolutionised the UK restaurant scene forever, bringing casual dining to the high street.


Pizzaexpress leggeraamericanhot 1648049463

Supportive measures

Screenshot 2024 03 04 091038

The Outcome

Six months after launching with HGEM, PizzaExpress have seen their goal of transforming the culture come to life.

Pex zucchini rgb lr
  • Stephanie Farrow Logo

    Since we launched our guest experience management programme with HGEM, we have transformed the culture and the way that PizzaExpress listens to customers.

    Stephanie Farrow | Head of Strategy and Insight

Watch the video

The wonderful PizzaExpress team share their thoughts and experiences working with HGEM

More Case Studies