Quick Service

Quick Service


Coffee shops, sandwich shops & fast food

Guests choosing a quick service restaurant want good food served quickly and efficiently.

The success of a quick service brand depends on its ability to adapt to growing trends and offer great tasting healthier options, as well as controlling expenses and maintaining value for money.

Some of our quick service clients:
Chipotle

Chipotle

Quick Service

Chipotle

HGEM provides our business with an invaluable service. Our account manager is readily available to ensure we get the best service possible.

Pret A Manger

Pret A Manger

Quick Service

Pret A Manger

We have a great working relationship with HGEM. There's a lot of collaboration and feedback going back and forth; we're always working together to make the most of the insights we get from the Mystery Guest programme. They really understand our shops and what we are trying to achieve.

Itsu

Itsu

Quick Service

Itsu

Guest feedback inspired the creation of itsu & it's just as important now to support growth, consistency & the itsu team.

Benugo

Benugo

Quick Service, Catering

Benugo

Having worked with HGEM in a previous role, I wanted to bring their expertise to Benugo. We have created a branded guest feedback sight which measures the guest journey through the eyes of our real customers.

Wok & Go

Wok & Go

Quick Service

Farmer J

Farmer J

Read More

Wingstop

Wingstop

Quick Service

Over Under Coffee

Over Under Coffee

Quick Service

Paignton Pier Chippy

Paignton Pier Chippy

Quick Service

Plough Way Deli

Plough Way Deli

Quick Service

Coco Di Mama

Coco Di Mama

Deliveries, Quick Service

Coco Di Mama

HGEM's delivery assessments help gain insight on delivery experiences, have fuelled us to actions and to trial new things, and over 3 months, NPS has increased by 15 points. The level of data has been really useful. We're really impressed with the assessments and support received from HGEM.

Juicebaby

Juicebaby

Quick Service

Jefferson's Ice Cream

Jefferson's Ice Cream

Quick Service

Jefferson's Ice Cream

Mystery Visits & data from the Hub helps us to maintain our standards & very high ratings on Google, Deliveroo etc. Using HGEM sets the tone with the team. They understand that providing exceptional customer experiences is part of our culture and our absolute priority.

Crème

Crème

Quick Service

Mrs Chew's Chinese Kitchen

Mrs Chew's Chinese Kitchen

Quick Service

Hanbury's Famous Fish & Chips

Hanbury's Famous Fish & Chips

Quick Service

Chaiiwala

Chaiiwala

Quick Service

Krispies Fish & Chips

Krispies Fish & Chips

Quick Service

Nathan's Famous

Nathan's Famous

Quick Service

Wasabi

Wasabi

Quick Service

Slim Chickens

Slim Chickens

Quick Service

emart24

emart24

Quick Service

SushiDog

SushiDog

Quick Service

Burgerism

Burgerism

Deliveries, Quick Service

Chopstix

Chopstix

Quick Service

Yum Bun

Yum Bun

Quick Service

Costa Coffee

Costa Coffee

Quick Service

HMSHost

HMSHost

Quick Service

HMSHost

"HGEM has given our businesses invaluable feedback with measurable KPIs directly from our guests. This helps us to focus our teams on providing world class service. The HGEM team are always very helpful and quick to respond when we need to make changes."

Canada Water Cafe

Canada Water Cafe

Restaurants

Kanada Ya

Kanada Ya

Quick Service

Japan Centre

Japan Centre

Quick Service

House of Lords

House of Lords

Restaurants, Quick Service

House of Commons

House of Commons

Restaurants, Quick Service

The University of Edinburgh

The University of Edinburgh

Quick Service, Catering


So how can we help?

RECOGNISE AND MOTIVATE TEAM EXCELLENCE

By conducting regular mystery guest assessments to measure how well your team are embracing defined standards, processes and behaviours, we'll use the results to help you reward your teams and shape future training programmes.

GROW DELIVERY & COLLECTION CHANNELS

Without monitoring remote customer journeys, it's difficult to know where things go wrong, which is where we can help. Where you have a delivery partner, we can distinguish between things that are their responsibility and those that are yours. In the case of Deliveroo, we can also integrate ratings and comments into our Guest Experience Management platform - The Hub.

INFLUENCE YOUR REPUTATION

Our Guest Experience Management platform, The Hub, makes it easy for pubs to monitor and respond to reviews from several popular online review and booking sites, all in the same place. This will give you a comprehensive view of your reputation, and the capacity to influence it.

IMPROVE YOUR NET PROMOTER SCORE (NPS)

In the QSR market, the experience is short by definition and often spontaneous. The NPS is therefore a particularly useful measure, as it enables us to track through branded surveys how likely customers are to come back or to recommend you to others.

ENCOURAGE FRIENDLY COMPETITION

Our interactive reporting platform enables your managers and area managers to view dashboards on their own performance, identify opportunities for improvement, and benchmark on how they compare to other locations in the group.

CREATE LOYAL CUSTOMERS

We make it easy for your customers to engage and share feedback on their experience with a branded feedback survey. Show them you are listening by responding and improving their experience and you will develop brand loyalty.

KEEP GREAT TEAM PLAYERS

Our employee surveys are designed to help you understand the things that are important to your team at each stage of their employment journey, keep them aligned with your values, and flag up any issues.

Get in touch to find out more