Quick Service

Quick Service


Coffee shops, sandwich shops & fast food

Guests choosing a quick service restaurant want good food served quickly and efficiently (and, post-pandemic, safely). The success of a quick service brand depends on its ability to adapt to growing trends and offer great tasting healthier options, as well as controlling expenses and maintaining value for money.

Chipotle

Chipotle

Quick Service

Chipotle

HGEM provides our business with an invaluable service. Our account manager, is readily available to ensure we get the best service possible.

Jacob M Sumner Director of European Operations

Pret A Manger

Pret A Manger

Quick Service

Pret A Manger

We have a great working relationship with HGEM. There's a lot of collaboration and feedback going back and forth; we're always working together to make the most of the insights we get from the Mystery Guest programme. They really understand our shops and what we are trying to achieve.

Itsu

Itsu

Quick Service

Itsu

Guest feedback inspired the creation of itsu & it's just as important now to support growth, consistency & the itsu team.

LEON

LEON

Quick Service

LEON

We love the HGEM team, nothing ever fazes them. We never meet resistance or ‘It’s with the developers’. For a company specialising in customer feedback, they are brilliant with their customers. They are a joy to work with.

Glenn Edwards, Managing Director

Burger King

Burger King

Quick Service

Benugo

Benugo

Quick Service

Benugo

Having worked with HGEM in a previous role, I wanted to bring their expertise to Benugo. We have created a branded guest feedback sight which measures the guest journey through the eyes of our real customers.

Remi Chmieliauskas, Ops Manager

Wok & Go

Wok & Go

Quick Service

Farmer J

Farmer J

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Wingstop

Wingstop

Quick Service

Over Under Coffee

Over Under Coffee

Quick Service

Paignton Pier Chippy

Paignton Pier Chippy

Quick Service

Plough Way Deli

Plough Way Deli

Quick Service

Coco Di Mama

Coco Di Mama

Deliveries, Quick Service

Coco Di Mama

HGEM's delivery assessments help gain insight on delivery experiences, have fuelled us to actions and to trial new things, and over 3 months, NPS has increased by 15 points. The level of data has been really useful. We're really impressed with the assessments and support received from HGEM.

Juicebaby

Juicebaby

Quick Service

Jefferson's Ice Cream

Jefferson's Ice Cream

Quick Service

Jefferson's Ice Cream

The support of HGEM (Mystery Visits & data from the Hub) helps us to maintain our standards & very high ratings on Google, Deliveroo etc. Using HGEM sets the tone with the team. They understand that providing exceptional customer experiences is part of our culture and our absolute priority.

Creme

Creme

Quick Service

Mrs Chew's Chinese Kitchen

Mrs Chew's Chinese Kitchen

Quick Service

Hanbury's Famous Fish & Chips

Hanbury's Famous Fish & Chips

Quick Service

Chaiiwala

Chaiiwala

Quick Service

Krispies Fish & Chips

Krispies Fish & Chips

Quick Service


So how can we help?

Recognise and motivate team excellence. By conducting regular mystery guest assessments to measure how well your team are embracing defined standards, processes and behaviours, we'll use the results to help you reward your teams and shape future training programmes.

Grow delivery and collection channels. This fast-growing alternative to eat-in and takeaway requires a focussed approach. Where you have a delivery partner, we can distinguish between things that are their responsibility and those that are yours. In the case of Deliveroo, we can also feed into The Hub ratings and comments left on the app.

Create loyal customers. We make it easy for your customers to engage and share feedback on their experience with a branded feedback survey. Show them you are listening by responding and improving their experience and you will develop brand loyalty.

Develop your Net Promoter Score (NPS). In the QSR market, the experience is short by definition and often spontaneous. The NPS is therefore a particularly useful measure, as it enables us to track through surveys how likely customers are to come back or to recommend you to others.

Encourage locations to compete. Our modern reporting platform enables your managers and area managers to view dashboards on their own performance, identify opportunities for improvement, and highlight how they compare to other locations in the group.

Influence your reputation. We make it easy for you to view and respond to results from several popular online review and booking sites, all in the same place. This will give you a comprehensive view of your reputation and the things that influence it.

Keep great team players. Our employee surveys are designed to help you understand the things that are important to your team at each stage of their employment journey, keep them aligned with your values, and flag up any issues.

Get in touch to find out more