Review Management

Review Management

Monitor and improve your online reputation

Over 90% people say they would avoid a venue with a low rating

We help you to boost scores by making it easy to track ratings and comments on up to a dozen review platforms and to take actions that protect your reputation. Over the course of one year, HGEM clients improved the rate of response to reviews by 71%. We can also monitor local competitor ratings for each venue.

  • Côte Brasserie Logo

    "HGEM survey sites and review management make our lives easier and provide real clarity on what our guests think. There's clear feedback on what we're doing well and where we can improve."

    Kate Dell | Head of Brand
  • Firmdale Logo

    “HGEM help remind us of what it is to be a guest in a Firmdale Hotel for the very first time. Their experience in the hospitality arena is second to none & their desire for excellence matches that of our own”.

    Jay Scott | Learning and Development Manager

Features include


Display ratings and comments from Google, TripAdvisor, Facebook, OpenTable, Bookatable, resdiary, DesignMyNight, Yelp, Zomato,, Expedia, TrustPilot and others. Results can be viewed separately or pulled together into an overall score.


The positive reviews are nice to read, but often you’ll want to hone in on the negative ones. We make this easy with colour coded filters.


As well as being able to view reviews, we also make it easy to respond to them from within the platform. Research has consistently shown that responding to reviews, particularly where the tone and content is positive, is effective in boosting your reputation. We'll also track statistics on how quickly you are responding to reviews and what proportion of reviews you respond to.


If you'd like to know how your local competitors are doing, and how you compare, we can select a few competitors for each location and pull their statistics into The Hub.


We make it easy to extract all your results by location and date, with scores for each channel as well as a combined score, in case you want to do your own analysis.


When you're getting great reviews, you want people to know about it. So we can give you some code to embed on your website which will pull through a feed of reviews, filtered to only the ratings you want to show.


All our reviews are sourced from authorised integrations through our partners. Unlike some suppliers, we don't scrape this data from the platforms, as that would be against their terms and conditions.


Boost review scores and increase footfall with Review Management

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