Online Reputation Management

Online Reputation Management


Track & manage your online reputation

OVER 90% OF PEOPLE SAY THEY WOULD AVOID A VENUE WITH A LOW RATING. We help you to push it up by making it easy to track ratings and comments on up to a dozen review platforms and to take actions that protect your reputation. Over the course of one year, HGEM clients improved the rate of response to reviews by 71%. We can also monitor local competitors for each venue.

Let's talk about driving sales through reputation
OVER 90% OF PEOPLE SAY THEY WOULD AVOID A VENUE WITH A LOW RATING. We help you to push it up by making it easy to track ratings and comments on up to a dozen review platforms and to take actions that protect your reputation. Over the course of one year, HGEM clients improved the rate of response to reviews by 71%. We can also monitor local competitors for each venue.

Features include

MULTIPLE PLATFORMS

Display ratings and comments from Google, TripAdvisor, Facebook, OpenTable, Bookatable, resdiary, DesignMyNight, Yelp, Zomato, Booking.com, Expedia, TrustPilot and others. Results can be viewed separately or pulled together into an overall score.

FILTER BY SCORE AND SOURCE

The positive reviews are nice to read, but often you’ll want to home in on the negative ones. We make this easy with colour coded filters.

RESPOND TO REVIEWS

As well as being able to view reviews, we also make it easy to respond to them (provided you have the right permissions for the platform concerned). Research has consistently shown that responding to reviews, particularly where the tone and content is positive, is effective in boosting your reputation. We'll also track statistics on how quickly you are responding to reviews and what proportion of reviews you respond to.

COMPETITOR REVIEW STATISTICS

If you'd like to know how your local competitors are doing, and how you compare, we can select a few competitors for each location and pull their statistics into The Hub.

EXTRACT RESULTS

We make it easy to extract all your results by location and date, with scores for each channel as well as a combined score, in case you want to do your own analysis.

WEBSITE CAROUSEL

When you're getting great reviews, you want people to know about it. So we can give you some code to embed on your website which will pull through a feed of reviews, filtered to only the ratings you want to show.

NO SCRAPING!

All our reviews are sourced from authorised integrations through our partners. Unlike some suppliers, we don't scrape this data from the platforms, as that would be against their terms and conditions.

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