Contract catering to the public & businesses
Unlike other hospitality operations, it's often your client's brand rather than yours that is front-of-mind for the guest. So being able to silently deliver a collaborative and reliable service is key to ensuring you retain and win new contracts.
We're really impressed with the service and quality of data we receive from HGEM - it allows us to react and make decisions for the benefit of our customers and colleagues.
"It's been a pleasure working with HGEM. The reports are easy to understand and we've had a great response to our feedback surveys within our cafes."
Using mystery guest audits, we gather detailed feedback to improve training programmes and highlight process efficiency opportunities to help you stand out from the competition and develop relationships with your existing clients.
By conducting regular mystery guest visits to assess how well your team are embracing defined standards, processes and behaviours, we'll provide you with the insights needed to provide guests with the perfect experience, and keeping clients happy.
Using employee surveys, understand what your teams experience at different stages in their employment journey and use results to enhance training programmes and reward stand-out team members.
We'll help you continue the conversation after guests have used your service. A branded survey site, that makes it easy for guests to share valuable feedback about their experience, will encourage engagement and help you improve your Net Promoter Score (NPS).
With our help you can view and respond to reviews from several popular online review sites, all in the same place. This will give you a comprehensive view of your online reputation and the capacity to influence it.