#RebuildWithHGEM. No fees for the first month: Rebuild sales quickly and safely by auditing new processes and capturing what guests think. NEW: Track & Trace for hosted entry.

Catering

Catering


Contract catering to the public & business

Unlike other hospitality operations, it's often your client's brand rather than yours that is front-of-mind for the guest. So being able to silently deliver a collaborative and reliable service is key to ensuring you retain and win new contracts.

CH&Co

CH&Co

Catering

CH&Co

"HGEM provide an objective review of our service across a range of our sites, from staff restaurants within multi-national companies, call centres and logistics specialists, as well as our busy visitor attraction restaurants & cafés."

Judy Roberts, Marketing Manager

University of Sheffield

University of Sheffield

Catering

University of Sheffield

"It's been a pleasure working with HGEM. The reports are easy to understand and we've had a great response to our feedback surveys within our cafes."

Katie Butler, Marketing Manager

Sodexo

Sodexo

Catering

Sodexo

"The speed & amount of feedback we recieve, means we are confident that the results are an accurate reflection of what our clients think. If they don’t like it – we change it – if they do – we don’t."

Natasha Carr, Venue and Events Marketing Manager

Gather & Gather

Gather & Gather

Catering


So how can we help?

Retain & win contracts. Using mystery guest assessments, we gather detailed feedback to improve training programmes and highlight process efficiency opportunities to help you stand out from the competition and develop relationships with your existing clients.

Be a dependable service. By conducting regular mystery guest visits to assess how well your team are embracing defined standards, processes and behaviours, we'll provide you with the insights needed to provide guests with the perfect experience.

Nurture loyalty. We'll help you continue the conversation after guests have used your service. A branded survey site that makes it easy for guests to share valuable feedback about their experience will encourage engagement and help you capture your Net Promoter Score (NPS).

Motivate your team. Using employee surveys, understand what your teams experience at different stages in their employment journey and use results to enhance training programmes and reward stand out team members.

Influence your online reputation. With our help you can view and respond to results from several popular online review sites, all in the same place. This will give you a comprehensive view of your reputation and the things that influence it.

Get in touch to find out more