Deliveries

Deliveries


Ensure your brand promise is delivered, even off-premises

Companies are missing out on up to 8% of revenue from orders that fail at either order placement or delivery stage, for reasons that are often easily fixed, our data shows.

Deliveries have become a bigger revenue stream for brands and, more importantly, customers expect the same level of attention and care at every touchpoint, even remote. Furthermore, companies are putting their brand's reputation into the hands of others when working with 3rd party delivery services, therefore it's important to have monitoring in place, to ensure the brand promise is delivered every time.

Some of our delivery clients:

Wagamama

Wagamama

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MyLahore

MyLahore

Restaurants

MyLahore

“Guest experience is key to the success of MyLahore. HGEM provides us with an insight into knowing exactly what our guests have experienced, which has truly helped us to improve”.

Ishfaq Farooq, Operations Director

Hard Rock Cafe

Hard Rock Cafe

Restaurants

Coco Di Mama

Coco Di Mama

Deliveries, Quick Service

Coco Di Mama

HGEM's delivery assessments help gain insight on delivery experiences, have fuelled us to actions and to trial new things, and over 3 months, NPS has increased by 15 points. The level of data has been really useful. We're really impressed with the assessments and support received from HGEM.

Cote at Home

Cote at Home

Deliveries

Cote at Home

"It’s been amazing for us, there is no other way we could get product specific feedback without using our survey. It gives us an indication of how we're doing, as so much of the experience is out of our hands e.g. with delivery. We get to see what our guests are saying, and have been able to make improvements to dishes and removed any that are underperforming."


So how can we help?

Gain visibility. Our Mystery Guest Audits allow operators to gain a 360° view into an area that's extremely difficult to oversee, due to the remote nature of the experience. Monitor the customer journey from order-placing to delivery, identify operational issues and improve consistency.

Capture Photos. How to ensure dishes are presented to the customer in the exact same way as they left the kitchen? Our mystery guests can gather relevant photographic evidence to show how the meal was presented on receipt.

Deliveroo Integration. Make use of our integration with Deliveroo to display app ratings and comments in The Hub alongside your operational audits. Due to the complexity of the integration, for the moment, this is only available to large multinational companies.

Measure menu performance. Food quality is a key deciding factor for consumers, when it comes to choosing their next delivery. It is, therefore, useful to know what your most / least popular dishes are, and to be able to measure the performance of each dish against common indicators, such as value for money, taste, temperature, portion size and presentation, which you can do with our Product Ratings.

Gather feedback. We can provide fully branded survey sites that make it easy for guests or employees to share valuable feedback about their experience.

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