Insights

How did HGEM clients fare over the busy Christmas period?

Insights

17th January 2020

Christmas and New Year are understandably busy times in the hospitality industry with people socialising more with family, friends and work colleagues.

We have taken at look at the impact Christmas and New Year had on our clients at different stages of their guest journey compared to the rest of year.

We hope you find this interesting.

Why replace when you can retain?

Insights

10th January 2020

We explore the importance of investing in the happiness of your employees and how this has a direct impact on your guest experience.

5 ways to become more emotionally connected to your guests

Insights

3rd January 2020

HGEM’s Operations and HR Director, Lisa Chambers, discusses the importance of providing an emotionally-aware service.

​HGEM’s predictions: Hospitality trends for 2020

Insights

24th December 2019

HGEM's Managing Director, Steven Pike shares his predictions for the hospitality industry in 2020.

Round-up: What was the story of 2019 in the hospitality industry?

Insights

17th December 2019

HGEM's Managing Director Steven Pike reflects back on the year as we transition into 2020.

The smart way to use discounts and campaigns to drive footfall in January

Insights

13th December 2019

January is a unique month in the industry, with specific challenges but equally some great opportunities.

It's not just about your guests' perception

Insights

9th December 2019

HGEM's Managing Director, Steven Pike, shares his insight on all the elements that contribute to your guest experience - are you looking at your guest experience as a whole?

Why not being afraid of allergens will increase your turnover

Insights

5th December 2019

HGEM's Head of Client Success, Jason Horn talks allergens and getting the balance right when it comes to the guest experience for those with allergens.

Your brand is what sets the expectation for the guest experience

Insights

21st November 2019

We share results from our latest survey showing the link between brands and loyalty whilst discussing the impact this has on the guest experience.

Can pubs still be the “social glue” for a community?

Insights

11th November 2019

We speak to the founder of Banwell House, Toby Brett, about what it will take for the pub industry to flourish once again...

Make sure it's you that guests want to stay with

Insights

28th October 2019

Are you prepared for the rise in staycations?

Are you turning Christmas bookings away?

Insights

22nd October 2019

HGEM's Operations and HR Director, Lisa Chambers shares her insight on making it easy for lead bookers, maximising your bookings this Christmas.

Are you remote ready?

Insights

18th October 2019

We share results from our latest survey indicating that there is a new market for remote workers.

The zone of indifference

Insights

25th September 2019

HGEM's Client Relationship Manager, Lauren Gould, discusses the importance of focussing on the zone of indifference.

Restaurant brands: How do you capitalise on your popularity?

Insights

23rd September 2019

We explore how savvy brands are maximising on their popularity.

Top Tips for last minute Christmas wins

Insights

9th September 2019

With the countdown to Christmas now in full swing, what more can you to do ensure your guests receive an unforgettable Christmas party? Discover what our guests suggest with results from our survey.

HGEM mystery dining: Far beyond a free meal

Insights

21st August 2019

We interview one of our long-standing mystery guests and uncover what exactly it means to be an HGEM Mystery Guest.

The rise of unusual dining venues

Insights

14th August 2019

HGEM's Operations and HR Director, Lisa Chambers discusses the rise of quirky dining venues as more guests seek unique experiences.

Hospitality Apprenticeship Week 5-9 August 2019

Insights

5th August 2019

We celebrate Hospitality Apprenticeship Week - the first of its kind as the industry finally becomes a prospective career choice.

Operators must try harder to accommodate diners with allergies

Insights

24th July 2019

HGEM’s Head of Client Success, Jason Horn, talks to us about how operators can better cater to those with allergies – without limiting the menu.

Why the student demographic is so important to the hospitality industry

Insights

15th July 2019

We talk to our new Client Relationship Manager, Ash Sharpe, about how - and why - you should appeal to the student market, based on his experience of doing just that.