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I UnderstandBlogs, Insights
5th April 2022
How do customers perceive accessibility in hospitality and what are the risks?
Blogs, Insights
15th March 2022
A framework to help you achieve your growth goals
Insights
11th February 2022
Put your marketing efforts into this key area of opportunity
Insights
28th January 2022
Here's what consumers think.
Insights
1st November 2021
What effect has climate awareness had on the consumer?
Blogs, Insights
30th September 2021
Get ready for Xmas with our Consumer Insights report
Insights
21st July 2021
Are consumers ready to ditch the mask? Here's what they're saying.
Insights
14th June 2021
What technological solutions will last beyond the pandemic? Here's what your customers think.
Insights
20th April 2021
Customers may not be as forgiving as you'd think
Blogs, Insights
1st March 2021
Interview with Andy Barnsdale
Blogs, Insights
22nd February 2021
Interview with David Eccles
Blogs, Insights
15th February 2021
Interview with Richard Bates
Blogs, Insights
8th February 2021
Interview with Darren Cavill
Blogs, Insights
1st February 2021
Interview with Mark Harper
Insights
14th September 2020
Insights from our latest survey show how consumers plan to celebrate Xmas in 2020
Insights
18th August 2020
EOTHO scheme is delivering a much-needed sales boost to participating venues, but what happens when the scheme ends? Here's our findings.
Insights
22nd July 2020
Results of a survey into people's attitudes to eating out again, and what might tempt them out
Insights
17th July 2020
Survey reveals what consumers think about staff and guests wearing face coverings in pubs and restaurants.
Insights
2nd July 2020
Here are the results of our survey of 500 diners across the UK in June 2020
Insights
10th March 2020
In 2020, the collection and analysis of personal data is vital for the food industry and the easiest way to collate this is b...
Insights
5th February 2020
We all had our say on what trends we thought would be big in the catering industry in 2020. Now we’re a month or so into the New Year, we thought we’d see how things are playing out in reality.
Insights
29th January 2020
HGEM's Operations and HR Director, Lisa Chambers discusses the importance of encouraging employees to give back.
Insights
17th January 2020
Christmas and New Year are understandably busy times in the hospitality industry with people socialising more with family, friends and work colleagues.
We have taken at look at the impact Christmas and New Year had on our clients at different stages of their guest journey compared to the rest of year.
We hope you find this interesting.