Opinion

Insights


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restaurant

Your brand is what sets the expectation for the guest experience

We share results from our latest survey showing the link between brands and loyalty whilst discussing the impact this has on the guest experience.

Can pubs still be the “social glue” for a community?

Can pubs still be the “social glue” for a community?

We speak to the founder of Banwell House, Toby Brett, about what it will take for the pub industry to flourish once again...

Make sure it's you that guests want to stay with

Make sure it's you that guests want to stay with

Are you prepared for the rise in staycations?

Christmas table

Are you turning Christmas bookings away?

HGEM's Operations and HR Director, Lisa Chambers shares her insight on making it easy for lead bookers, maximising your bookings this Christmas.

Are you remote ready?

Are you remote ready?

We share results from our latest survey indicating that there is a new market for remote workers.

zone of indifference

The zone of indifference

HGEM's Client Relationship Manager, Lauren Gould, discusses the importance of focussing on the zone of indifference.

dishoom

Restaurant brands: How do you capitalise on your popularity?

We explore how savvy brands are maximising on their popularity.

Christmas party

Top Tips for last minute Christmas wins

With the countdown to Christmas now in full swing, what more can you to do ensure your guests receive an unforgettable Christmas party? Discover what our guests suggest with results from our survey.

mystery diner

HGEM mystery dining: Far beyond a free meal

We interview one of our long-standing mystery guests and uncover what exactly it means to be an HGEM Mystery Guest.

The rise of unusual dining venues

The rise of unusual dining venues

HGEM's Operations and HR Director, Lisa Chambers discusses the rise of quirky dining venues as more guests seek unique experiences.

Hospitality Apprenticeship Week 5-9 August 2019

Hospitality Apprenticeship Week 5-9 August 2019

We celebrate Hospitality Apprenticeship Week - the first of its kind as the industry finally becomes a prospective career choice.

Operators must try harder to accommodate diners with allergies

Operators must try harder to accommodate diners with allergies

HGEM’s Head of Client Success, Jason Horn, talks to us about how operators can better cater to those with allergies – without limiting the menu.

students eating

Why the student demographic is so important to the hospitality industry

We talk to our new Client Relationship Manager, Ash Sharpe, about how - and why - you should appeal to the student market, based on his experience of doing just that.

Young Brits’ booze-free lifestyles inspiring a new type of bar

Young Brits’ booze-free lifestyles inspiring a new type of bar

More and more millenials are going teetotal. With booze free bars popping up across the UK, should all operators adopt a booze free trial?

Jason Horn

Mastering the art of upselling

HGEM’s Head of Client Success, Jason Horn, discusses upselling techniques and how to avoid being over-attentive.

Tipping

To tip or not to tip?

HGEM’s Founding Director, Sally Whelan discusses the nature of tipping in UK hospitality and what consumers really think about it

solo diner

‘A table for one, please’ – the rise of the solo diner

Our tips for getting it right when it comes to accommodating lone diners as solo dining becomes more popular.

Feeding the tweens

Feeding the tweens

HGEM's Operations and HR Director, Lisa Chambers, discusses the challenges of keeping older children happy when dining out and what operators could do to make sure they are made to feel welcome?

Mental Health and Hospitality: Promoting that we care

Mental Health and Hospitality: Promoting that we care

HGEM’s Operations and HR Director, Lisa Chambers discusses what HGEM are doing to promote mental health for its team members and why it’s so important to her personally.

reserved table

The importance of tailoring the booking experience

Personalising the booking process boosts the overall guest experience, we take a look at the benefits for guests and operators.

Steven Pike

Guest experience: Don't forget your youngest diners

HGEM's Managing Director, Steven Pike, talks to us about how restaurants can up their kid-friendly game and reap the rewards.