We use cookies and similar technologies on our website to enable some essential functions for you. Click here to find out more.
Insights
9th May 2019
HGEM’s Head of Client Success, Jason Horn, discusses upselling techniques and how to avoid being over-attentive.
29th April 2019
HGEM’s Founding Director, Sally Whelan discusses the nature of tipping in UK hospitality and what consumers really think about it
26th April 2019
Our tips for getting it right when it comes to accommodating lone diners as solo dining becomes more popular.
18th April 2019
HGEM's Operations and HR Director, Lisa Chambers, discusses the challenges of keeping older children happy when dining out and what operators could do to make sure they are made to feel welcome?
15th April 2019
HGEM’s Operations and HR Director, Lisa Chambers discusses what HGEM are doing to promote mental health for its team members and why it’s so important to her personally.
5th April 2019
Personalising the booking process boosts the overall guest experience, we take a look at the benefits for guests and operators.
22nd March 2019
HGEM's Managing Director, Steven Pike, talks to us about how restaurants can up their kid-friendly game and reap the rewards.
15th March 2019
HGEM's Head of Client Success, Jason Horn and Insight Manager, Rich New talk tips and what the new tipping legislation means for the industry.
8th March 2019
We celebrate women in hospitality on International Women's Day.
28th February 2019
HGEM's Associate Director, David Pepper discusses focusing on the emotional engagement of staff to minimise the impact of Brexit.
22nd February 2019
HGEM's Associate Director, David Pepper, shares his optimism about the future for the pub sector in response to recent figures surrounding the closure of pubs.
11th February 2019
In celebration of Valentine's Day this week, HGEM's Head of Client Success, Jason Horn shares his insight on gaining love and loyalty from guests.
17th January 2019
Italian dining chain Carluccio’s was the recipient of some admiration this month after it announced it would pay for its 1,550 non-British EU employees to apply for settled status in the UK after Brexit.
10th January 2019
It's that time of year where guests are on the hunt for a deal, but are they victims of deal snobbery? And is it worth it?
4th January 2019
We asked over 500 guests what they want to see in the restaurant industry this year.
14th December 2018
HGEM's Founding Director, Sally Whelan reflects on the year and anticipates what the restaurant sector can expect in 2019.
7th December 2018
HGEM's Operations and HR Director, Lisa Chambers on keeping staff spirits up at the industry's busiest time of year.
27th November 2018
HGEM's Operations and HR Director, Lisa Chambers, on addressing mental health in the workplace.
19th November 2018
HGEM's Operations and HR Director, Lisa Chambers, shares her insight on giving guests a 'local' experience, as more guests seek an authentic stay.
12th November 2018
HGEM's Managing Director Steven Pike on the importance of monitoring and measuring your online reviews.
29th October 2018
In honour of Halloween this week, HGEM's Managing Director, Steven Pike shares his insight on ensuring your guests feel 'treated' rather than 'tricked'.
19th October 2018
HGEM's Head of New Business, Matthew Smith, discusses the benefits of mystery dining when measured and used to support your team in the right way.
5th October 2018
HGEM's Managing Director, Steven Pike discusses how continuous change is essential to the future of chain restaurants.
