Opinion

Insights


Fields with a * are required
solo diner

‘A table for one, please’ – the rise of the solo diner

Our tips for getting it right when it comes to accommodating lone diners as solo dining becomes more popular.

Feeding the tweens

Feeding the tweens

HGEM's Operations and HR Director, Lisa Chambers, discusses the challenges of keeping older children happy when dining out and what operators could do to make sure they are made to feel welcome?

Mental Health and Hospitality: Promoting that we care

Mental Health and Hospitality: Promoting that we care

HGEM’s Operations and HR Director, Lisa Chambers discusses what HGEM are doing to promote mental health for its team members and why it’s so important to her personally.

reserved table

The importance of tailoring the booking experience

Personalising the booking process boosts the overall guest experience, we take a look at the benefits for guests and operators.

Steven Pike

Guest experience: Don't forget your youngest diners

HGEM's Managing Director, Steven Pike, talks to us about how restaurants can up their kid-friendly game and reap the rewards.

​Does the proposed new tipping legislation create more issues than it solves?

​Does the proposed new tipping legislation create more issues than it solves?

HGEM's Head of Client Success, Jason Horn and Insight Manager, Rich New talk tips and what the new tipping legislation means for the industry.

international womens day

International Women’s Day 2019: Hospitality sector closing the gender gap

We celebrate women in hospitality on International Women's Day.

David Pepper

​Brexit is an opportunity to show that you care​

HGEM's Associate Director, David Pepper discusses focusing on the emotional engagement of staff to minimise the impact of Brexit.

David Pepper

Pubs can still have a place in people's hearts

HGEM's Associate Director, David Pepper, shares his optimism about the future for the pub sector in response to recent figures surrounding the closure of pubs.

How deep is your (guests’) love?

How deep is your (guests’) love?

In celebration of Valentine's Day this week, HGEM's Head of Client Success, Jason Horn shares his insight on gaining love and loyalty from guests.

Carluccio's

What does the decline in EU staff mean for the hospitality industry?

Italian dining chain Carluccio’s was the recipient of some admiration this month after it announced it would pay for its 1,550 non-British EU employees to apply for settled status in the UK after Brexit.

afternoon tea

How not to be a deal snob

It's that time of year where guests are on the hunt for a deal, but are they victims of deal snobbery? And is it worth it?

2019

Restaurant Sector: Top Tips for 2019

We asked over 500 guests what they want to see in the restaurant industry this year.

A roundup of 2018

A roundup of 2018

HGEM's Founding Director, Sally Whelan reflects on the year and anticipates what the restaurant sector can expect in 2019.

​Getting hospitality staff ready for battle this Christmas

​Getting hospitality staff ready for battle this Christmas

HGEM's Operations and HR Director, Lisa Chambers on keeping staff spirits up at the industry's busiest time of year.

Lisa Chambers

Mental Health and Hospitality: Are you doing enough?

HGEM's Operations and HR Director, Lisa Chambers, on addressing mental health in the workplace.

How are you helping your guests to have a ‘local’ experience?

How are you helping your guests to have a ‘local’ experience?

HGEM's Operations and HR Director, Lisa Chambers, shares her insight on giving guests a 'local' experience, as more guests seek an authentic stay.

Steven Pike

Are you monitoring your main source of influence or burying your head in the sand?

HGEM's Managing Director Steven Pike on the importance of monitoring and measuring your online reviews.

Trick or Treat?

Trick or Treat?

In honour of Halloween this week, HGEM's Managing Director, Steven Pike shares his insight on ensuring your guests feel 'treated' rather than 'tricked'.

Is there still a place for mystery dining?

Is there still a place for mystery dining?

HGEM's Head of New Business, Matthew Smith, discusses the benefits of mystery dining when measured and used to support your team in the right way.

restaurant

Death of the chain?

HGEM's Managing Director, Steven Pike discusses how continuous change is essential to the future of chain restaurants.