Insights

Insights


Why Review Management matters

Why Review Management matters

...and how it can boost footfall

How to increase orders for your food delivery service

How to increase orders for your food delivery service

A framework to help you achieve your growth goals

Consumer Sentiment Report: Cost of living crisis

Consumer Sentiment Report: Cost of living crisis

Consumer perspective on 'the big squeeze'

Are your teams on track to deliver excellence?

Are your teams on track to deliver excellence?

Identify and fill gaps in training before summer with Mystery Guest Audits

Is your feedback survey optimised?

Is your feedback survey optimised?

Must-have features in a feedback solution

Have service standards slipped?

Have service standards slipped?

Here's what consumers think.

Consumer Insight Report - Redefining Luxury

Consumer Insight Report - Redefining Luxury

What effect has climate awareness had on the consumer?

2021 Consumer Christmas Behaviours

2021 Consumer Christmas Behaviours

Get ready for Xmas with our Consumer Insights report

Goodbye face-masks?

Goodbye face-masks?

Are consumers ready to ditch the mask? Here's what they're saying.

Hospitality Technology: consumer survey results

Hospitality Technology: consumer survey results

What technological solutions will last beyond the pandemic? Here's what your customers think.

Hospitality re-opening: consumer survey insights

Re-opening hospitality: consumer survey results

Customers may not be as forgiving as you'd think

Voices of Hospitality

Voices of Hospitality

Interview with Andy Barnsdale

Voices of Hospitality

Voices of Hospitality

Interview with David Eccles

Voices of Hospitality

Voices of Hospitality

Interview with Richard Bates

Voices of Hospitality

Voices of Hospitality

Interview with Darren Cavill

Voices of Hospitality

Voices of Hospitality

Interview with Mark Harper

Christmas Jumper, Hot Drink

How will customers spend Christmas this year?

Insights from our latest survey show how consumers plan to celebrate Xmas in 2020

Eat Out to Help Out and Beyond

Eat Out to Help Out and Beyond

EOTHO scheme is delivering a much-needed sales boost to participating venues, but what happens when the scheme ends? Here's our findings.

Habits not yet set in stone – Eat Out to Help Out may prove popular

Habits not yet set in stone – Eat Out to Help Out may prove popular

Results of a survey into people's attitudes to eating out again, and what might tempt them out

Consumers show support for mandatory face coverings in hospitality

Consumers show support for mandatory face coverings in hospitality

Survey reveals what consumers think about staff and guests wearing face coverings in pubs and restaurants.

Diner survey - eating out post-lockdown

Diner survey - eating out post-lockdown

Here are the results of our survey of 500 diners across the UK in June 2020