Insights

Turning passive guests into promoters

Insights

11th February 2022

Put your marketing efforts into this key area of opportunity

Have service standards slipped?

Insights

28th January 2022

Here's what consumers think.

Consumer Insight Report - Redefining Luxury

Insights

1st November 2021

What effect has climate awareness had on the consumer?

2021 Consumer Christmas Behaviours

Blogs, Insights

30th September 2021

Get ready for Xmas with our Consumer Insights report

Goodbye face-masks?

Insights

21st July 2021

Are consumers ready to ditch the mask? Here's what they're saying.

Hospitality Technology: consumer survey results

Insights

14th June 2021

What technological solutions will last beyond the pandemic? Here's what your customers think.

Re-opening hospitality: consumer survey results

Insights

20th April 2021

Customers may not be as forgiving as you'd think

Voices of Hospitality

Blogs, Insights

1st March 2021

Interview with Andy Barnsdale

Voices of Hospitality

Blogs, Insights

22nd February 2021

Interview with David Eccles

Voices of Hospitality

Blogs, Insights

15th February 2021

Interview with Richard Bates

Voices of Hospitality

Blogs, Insights

8th February 2021

Interview with Darren Cavill

Voices of Hospitality

Blogs, Insights

1st February 2021

Interview with Mark Harper

How will customers spend Christmas this year?

Insights

14th September 2020

Insights from our latest survey show how consumers plan to celebrate Xmas in 2020

Eat Out to Help Out and Beyond

Insights

18th August 2020

EOTHO scheme is delivering a much-needed sales boost to participating venues, but what happens when the scheme ends? Here's our findings.

Habits not yet set in stone – Eat Out to Help Out may prove popular

Insights

22nd July 2020

Results of a survey into people's attitudes to eating out again, and what might tempt them out

Consumers show support for mandatory face coverings in hospitality

Insights

17th July 2020

Survey reveals what consumers think about staff and guests wearing face coverings in pubs and restaurants.

Diner survey - eating out post-lockdown

Insights

2nd July 2020

Here are the results of our survey of 500 diners across the UK in June 2020

Incentives: inbox me, but don't get social

Insights

10th March 2020

In 2020, the collection and analysis of personal data is vital for the food industry and the easiest way to collate this is b...

Catering recruitment trends 2020

Insights

5th February 2020

We all had our say on what trends we thought would be big in the catering industry in 2020. Now we’re a month or so into the New Year, we thought we’d see how things are playing out in reality.

Charitable giving: providing a platform for employees to give back

Insights

29th January 2020

HGEM's Operations and HR Director, Lisa Chambers discusses the importance of encouraging employees to give back.

How did HGEM clients fare over the busy Christmas period?

Insights

17th January 2020

Christmas and New Year are understandably busy times in the hospitality industry with people socialising more with family, friends and work colleagues.

We have taken at look at the impact Christmas and New Year had on our clients at different stages of their guest journey compared to the rest of year.

We hope you find this interesting.