Insights

Insights


Habits not yet set in stone – Eat Out to Help Out may prove popular

Habits not yet set in stone – Eat Out to Help Out may prove popular

Results of a survey into people's attitudes to eating out again, and what might tempt them out

Consumers show support for mandatory face coverings in hospitality

Consumers show support for mandatory face coverings in hospitality

Survey reveals what consumers think about staff and guests wearing face coverings in pubs and restaurants.

Diner survey - eating out post-lockdown

Diner survey - eating out post-lockdown

Here are the results of our survey of 500 diners across the UK in June 2020

Incentives: inbox me, but don't get social

Incentives: inbox me, but don't get social

In 2020, the collection and analysis of personal data is vital for the food industry and the easiest way to collate this is b...

catering recruitment

Catering recruitment trends 2020

We all had our say on what trends we thought would be big in the catering industry in 2020. Now we’re a month or so into the New Year, we thought we’d see how things are playing out in reality.

Charitable giving: providing a platform for employees to give back

Charitable giving: providing a platform for employees to give back

HGEM's Operations and HR Director, Lisa Chambers discusses the importance of encouraging employees to give back.

How did HGEM clients fare over the busy Christmas period?

How did HGEM clients fare over the busy Christmas period?

Christmas and New Year are understandably busy times in the hospitality industry with people socialising more with family, friends and work colleagues.

We have taken at look at the impact Christmas and New Year had on our clients at different stages of their guest journey compared to the rest of year.

We hope you find this interesting.

training

Why replace when you can retain?

We explore the importance of investing in the happiness of your employees and how this has a direct impact on your guest experience.

5 ways to become more emotionally connected to your guests

5 ways to become more emotionally connected to your guests

HGEM’s Operations and HR Director, Lisa Chambers, discusses the importance of providing an emotionally-aware service.

​HGEM’s predictions: Hospitality trends for 2020

​HGEM’s predictions: Hospitality trends for 2020

HGEM's Managing Director, Steven Pike shares his predictions for the hospitality industry in 2020.

Round-up: What was the story of 2019 in the hospitality industry?

Round-up: What was the story of 2019 in the hospitality industry?

HGEM's Managing Director Steven Pike reflects back on the year as we transition into 2020.

The smart way to use discounts and campaigns to drive footfall in January

The smart way to use discounts and campaigns to drive footfall in January

January is a unique month in the industry, with specific challenges but equally some great opportunities.

It's not just about your guests' perception

It's not just about your guests' perception

HGEM's Managing Director, Steven Pike, shares his insight on all the elements that contribute to your guest experience - are you looking at your guest experience as a whole?

Why not being afraid of allergens will increase your turnover

Why not being afraid of allergens will increase your turnover

HGEM's Head of Client Success, Jason Horn talks allergens and getting the balance right when it comes to the guest experience for those with allergens.

restaurant

Your brand is what sets the expectation for the guest experience

We share results from our latest survey showing the link between brands and loyalty whilst discussing the impact this has on the guest experience.

Can pubs still be the “social glue” for a community?

Can pubs still be the “social glue” for a community?

We speak to the founder of Banwell House, Toby Brett, about what it will take for the pub industry to flourish once again...

Make sure it's you that guests want to stay with

Make sure it's you that guests want to stay with

Are you prepared for the rise in staycations?

Christmas table

Are you turning Christmas bookings away?

HGEM's Operations and HR Director, Lisa Chambers shares her insight on making it easy for lead bookers, maximising your bookings this Christmas.

Are you remote ready?

Are you remote ready?

We share results from our latest survey indicating that there is a new market for remote workers.

zone of indifference

The zone of indifference

HGEM's Client Relationship Manager, Lauren Gould, discusses the importance of focussing on the zone of indifference.

dishoom

Restaurant brands: How do you capitalise on your popularity?

We explore how savvy brands are maximising on their popularity.