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How did HGEM clients fare over the busy Christmas period?

How did HGEM clients fare over the busy Christmas period?

Christmas and New Year are understandably busy times in the hospitality industry with people socialising more with family, friends and work colleagues.

We have taken at look at the impact Christmas and New Year had on our clients at different stages of their guest journey compared to the rest of year.

We hope you find this interesting.

training

Why replace when you can retain?

We explore the importance of investing in the happiness of your employees and how this has a direct impact on your guest experience.

5 ways to become more emotionally connected to your guests

5 ways to become more emotionally connected to your guests

HGEM’s Operations and HR Director, Lisa Chambers, discusses the importance of providing an emotionally-aware service.

​HGEM’s predictions: Hospitality trends for 2020

​HGEM’s predictions: Hospitality trends for 2020

HGEM's Managing Director, Steven Pike shares his predictions for the hospitality industry in 2020.

Round-up: What was the story of 2019 in the hospitality industry?

Round-up: What was the story of 2019 in the hospitality industry?

HGEM's Managing Director Steven Pike reflects back on the year as we transition into 2020.

The smart way to use discounts and campaigns to drive footfall in January

The smart way to use discounts and campaigns to drive footfall in January

January is a unique month in the industry, with specific challenges but equally some great opportunities.

It's not just about your guests' perception

It's not just about your guests' perception

HGEM's Managing Director, Steven Pike, shares his insight on all the elements that contribute to your guest experience - are you looking at your guest experience as a whole?

Why not being afraid of allergens will increase your turnover

Why not being afraid of allergens will increase your turnover

HGEM's Head of Client Success, Jason Horn talks allergens and getting the balance right when it comes to the guest experience for those with allergens.

restaurant

Your brand is what sets the expectation for the guest experience

We share results from our latest survey showing the link between brands and loyalty whilst discussing the impact this has on the guest experience.

Can pubs still be the “social glue” for a community?

Can pubs still be the “social glue” for a community?

We speak to the founder of Banwell House, Toby Brett, about what it will take for the pub industry to flourish once again...

Make sure it's you that guests want to stay with

Make sure it's you that guests want to stay with

Are you prepared for the rise in staycations?

Christmas table

Are you turning Christmas bookings away?

HGEM's Operations and HR Director, Lisa Chambers shares her insight on making it easy for lead bookers, maximising your bookings this Christmas.

Are you remote ready?

Are you remote ready?

We share results from our latest survey indicating that there is a new market for remote workers.

zone of indifference

The zone of indifference

HGEM's Client Relationship Manager, Lauren Gould, discusses the importance of focussing on the zone of indifference.

dishoom

Restaurant brands: How do you capitalise on your popularity?

We explore how savvy brands are maximising on their popularity.

Christmas party

Top Tips for last minute Christmas wins

With the countdown to Christmas now in full swing, what more can you to do ensure your guests receive an unforgettable Christmas party? Discover what our guests suggest with results from our survey.

mystery diner

HGEM mystery dining: Far beyond a free meal

We interview one of our long-standing mystery guests and uncover what exactly it means to be an HGEM Mystery Guest.

The rise of unusual dining venues

The rise of unusual dining venues

HGEM's Operations and HR Director, Lisa Chambers discusses the rise of quirky dining venues as more guests seek unique experiences.

Hospitality Apprenticeship Week 5-9 August 2019

Hospitality Apprenticeship Week 5-9 August 2019

We celebrate Hospitality Apprenticeship Week - the first of its kind as the industry finally becomes a prospective career choice.

Operators must try harder to accommodate diners with allergies

Operators must try harder to accommodate diners with allergies

HGEM’s Head of Client Success, Jason Horn, talks to us about how operators can better cater to those with allergies – without limiting the menu.

students eating

Why the student demographic is so important to the hospitality industry

We talk to our new Client Relationship Manager, Ash Sharpe, about how - and why - you should appeal to the student market, based on his experience of doing just that.