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Insights
11th February 2019
In celebration of Valentine's Day this week, HGEM's Head of Client Success, Jason Horn shares his insight on gaining love and loyalty from guests.
1st February 2019
Italian dining chain Carluccio’s was the recipient of some admiration this month after it announced it would pay for its 1,550 non-British EU employees to apply for settled status in the UK after Brexit.
7th January 2019
It's that time of year where guests are on the hunt for a deal, but are they victims of deal snobbery? And is it worth it?
4th January 2019
We asked over 500 guests what they want to see in the restaurant industry this year.
14th December 2018
HGEM's Founding Director, Sally Whelan reflects on the year and anticipates what the restaurant sector can expect in 2019.
7th December 2018
HGEM's Operations and HR Director, Lisa Chambers on keeping staff spirits up at the industry's busiest time of year.
27th November 2018
HGEM's Operations and HR Director, Lisa Chambers, on addressing mental health in the workplace.
19th November 2018
HGEM's Operations and HR Director, Lisa Chambers, shares her insight on giving guests a 'local' experience, as more guests seek an authentic stay.
12th November 2018
HGEM's Managing Director Steven Pike on the importance of monitoring and measuring your online reviews.
29th October 2018
In honour of Halloween this week, HGEM's Managing Director, Steven Pike shares his insight on ensuring your guests feel 'treated' rather than 'tricked'.
19th October 2018
HGEM's Head of New Business, Matthew Smith, discusses the benefits of mystery dining when measured and used to support your team in the right way.
5th October 2018
HGEM's Managing Director, Steven Pike discusses how continuous change is essential to the future of chain restaurants.
3rd October 2018
Guests won't think twice about heading to their local pub for dinner, so why not their local hotel? We look at what hotels can do to attract locals.
28th September 2018
Do prepayments stop no-shows or put guests off? We explore this potential solution for the restaurant industry.
10th August 2018
Of our panel of over 400 guests, the majority believe the industry needs to step up when it comes to tackling childhood obesity.
7th August 2018
We explore the misconceptions of a career in the hospitality industry.
27th July 2018
HGEM's Operations and HR Director, Lisa Chambers on retaining the right staff for your business.
10th July 2018
With insight from Chloe and Rachael, our team on the ground at Royal Ascot.
4th July 2018
In celebration of Independence Day, we explore what us Brits could take from the US dining scene.
24th April 2018
Could there be more to a perfect welcome than you think? Tailoring your welcome to the individual is key.
3rd April 2018
Do food delivery apps align with your brand and the guest experience?
28th February 2018
We explore the art of asking consumers the right questions, ensuring hospitality operators obtain the insight they require.
21st February 2018
Data is just the starting point when it comes to measuring and managing the guest experience.
