Insights

Insights


zone of indifference

Turning passive guests into promoters

Put your marketing efforts into this key area of opportunity

What makes a pub stand out in a pandemic?

What makes a pub stand out in a pandemic?

Sally Whelan discusses her judging experience at the Publican Awards

Voices of Hospitality

Voices of Hospitality

Interview with Andy Barnsdale

Voices of Hospitality

Voices of Hospitality

Interview with David Eccles

Voices of Hospitality

Voices of Hospitality

Interview with Richard Bates

Voices of Hospitality

Voices of Hospitality

Interview with Darren Cavill

Voices of Hospitality

Voices of Hospitality

Interview with Mark Harper

Christmas Jumper, Hot Drink

How will customers spend Christmas this year?

Insights from our latest survey show how consumers plan to celebrate Xmas in 2020

Eat Out to Help Out and Beyond

Eat Out to Help Out and Beyond

EOTHO scheme is delivering a much-needed sales boost to participating venues, but what happens when the scheme ends? Here's our findings.

Habits not yet set in stone – Eat Out to Help Out may prove popular

Habits not yet set in stone – Eat Out to Help Out may prove popular

Results of a survey into people's attitudes to eating out again, and what might tempt them out

Consumers show support for mandatory face coverings in hospitality

Consumers show support for mandatory face coverings in hospitality

Survey reveals what consumers think about staff and guests wearing face coverings in pubs and restaurants.

Diner survey - eating out post-lockdown

Diner survey - eating out post-lockdown

Here are the results of our survey of 500 diners across the UK in June 2020

Incentives: inbox me, but don't get social

Incentives: inbox me, but don't get social

In 2020, the collection and analysis of personal data is vital for the food industry and the easiest way to collate this is b...

catering recruitment

Catering recruitment trends 2020

We all had our say on what trends we thought would be big in the catering industry in 2020. Now we’re a month or so into the New Year, we thought we’d see how things are playing out in reality.

Charitable giving: providing a platform for employees to give back

Charitable giving: providing a platform for employees to give back

HGEM's Operations and HR Director, Lisa Chambers discusses the importance of encouraging employees to give back.

How did HGEM clients fare over the busy Christmas period?

How did HGEM clients fare over the busy Christmas period?

Christmas and New Year are understandably busy times in the hospitality industry with people socialising more with family, friends and work colleagues.

We have taken at look at the impact Christmas and New Year had on our clients at different stages of their guest journey compared to the rest of year.

We hope you find this interesting.

training

Why replace when you can retain?

We explore the importance of investing in the happiness of your employees and how this has a direct impact on your guest experience.

5 ways to become more emotionally connected to your guests

5 ways to become more emotionally connected to your guests

HGEM’s Operations and HR Director, Lisa Chambers, discusses the importance of providing an emotionally-aware service.

​HGEM’s predictions: Hospitality trends for 2020

​HGEM’s predictions: Hospitality trends for 2020

HGEM's Managing Director, Steven Pike shares his predictions for the hospitality industry in 2020.

Round-up: What was the story of 2019 in the hospitality industry?

Round-up: What was the story of 2019 in the hospitality industry?

HGEM's Managing Director Steven Pike reflects back on the year as we transition into 2020.

The smart way to use discounts and campaigns to drive footfall in January

The smart way to use discounts and campaigns to drive footfall in January

January is a unique month in the industry, with specific challenges but equally some great opportunities.