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I Understand
Insights
9th December 2019
HGEM's Managing Director, Steven Pike, shares his insight on all the elements that contribute to your guest experience - are you looking at your guest experience as a whole?
Insights
5th December 2019
HGEM's Head of Client Success, Jason Horn talks allergens and getting the balance right when it comes to the guest experience for those with allergens.
Insights
21st November 2019
We share results from our latest survey showing the link between brands and loyalty whilst discussing the impact this has on the guest experience.
Insights
11th November 2019
We speak to the founder of Banwell House, Toby Brett, about what it will take for the pub industry to flourish once again...
Insights
28th October 2019
Are you prepared for the rise in staycations?
Insights
22nd October 2019
HGEM's Operations and HR Director, Lisa Chambers shares her insight on making it easy for lead bookers, maximising your bookings this Christmas.
Insights
18th October 2019
We share results from our latest survey indicating that there is a new market for remote workers.
Insights
25th September 2019
HGEM's Client Relationship Manager, Lauren Gould, discusses the importance of focussing on the zone of indifference.
Insights
23rd September 2019
We explore how savvy brands are maximising on their popularity.
Insights
9th September 2019
With the countdown to Christmas now in full swing, what more can you to do ensure your guests receive an unforgettable Christmas party? Discover what our guests suggest with results from our survey.
Insights
21st August 2019
We interview one of our long-standing mystery guests and uncover what exactly it means to be an HGEM Mystery Guest.
Insights
14th August 2019
HGEM's Operations and HR Director, Lisa Chambers discusses the rise of quirky dining venues as more guests seek unique experiences.
Insights
5th August 2019
We celebrate Hospitality Apprenticeship Week - the first of its kind as the industry finally becomes a prospective career choice.
Insights
24th July 2019
HGEM’s Head of Client Success, Jason Horn, talks to us about how operators can better cater to those with allergies – without limiting the menu.
Insights
15th July 2019
We talk to our new Client Relationship Manager, Ash Sharpe, about how - and why - you should appeal to the student market, based on his experience of doing just that.
Insights
24th May 2019
More and more millenials are going teetotal. With booze free bars popping up across the UK, should all operators adopt a booze free trial?
Insights
9th May 2019
HGEM’s Head of Client Success, Jason Horn, discusses upselling techniques and how to avoid being over-attentive.
Insights
29th April 2019
HGEM’s Founding Director, Sally Whelan discusses the nature of tipping in UK hospitality and what consumers really think about it
Insights
26th April 2019
Our tips for getting it right when it comes to accommodating lone diners as solo dining becomes more popular.
Insights
18th April 2019
HGEM's Operations and HR Director, Lisa Chambers, discusses the challenges of keeping older children happy when dining out and what operators could do to make sure they are made to feel welcome?
Insights
15th April 2019
HGEM’s Operations and HR Director, Lisa Chambers discusses what HGEM are doing to promote mental health for its team members and why it’s so important to her personally.
Insights
5th April 2019
Personalising the booking process boosts the overall guest experience, we take a look at the benefits for guests and operators.
Insights
22nd March 2019
HGEM's Managing Director, Steven Pike, talks to us about how restaurants can up their kid-friendly game and reap the rewards.