Blogs

Blogs


Organic September

Organic September

Why operators should take note of this campaign

Accessibility in Hospitality

Accessibility in Hospitality

How do customers perceive accessibility in hospitality and what are the risks?

Why Review Management matters

Why Review Management matters

...and how it can boost footfall

PizzaExpress and HGEM

PizzaExpress and HGEM

PizzaExpress transforms culture and achieves impressive KPIs with new guest insight partner HGEM

Cost-of-living crisis most likely to impact delivery & takeaway

Cost-of-living crisis most likely to impact delivery & takeaway

We explore what might be hindering the success of your delivery offering.

Could third-party food delivery be hurting your brand?

Could third-party food delivery be hurting your brand?

Once a meal is out for delivery, the customer experience is literally out of your hands. How to ensure brand standards are upheld?

How to increase orders for your food delivery service

How to increase orders for your food delivery service

A framework to help you achieve your growth goals

Consumer Sentiment Report: Cost of living crisis

Consumer Sentiment Report: Cost of living crisis

Consumer perspective on 'the big squeeze'

Client Success Story - BAO

Client Success Story - BAO

Find out how Mystery Audits help BAO identify training needs

Are your teams on track to deliver excellence?

Are your teams on track to deliver excellence?

Identify and fill gaps in training before summer with Mystery Guest Audits

Get Airship for FREE until July

Get Airship for FREE until July

Special offer for HGEM clients

Client Success Story - Star Pubs & Bars

Client Success Story - Star Pubs & Bars

Find out how Mystery Guest Audits have helped Star Pubs drive positive change

international womens day

International Women’s Day 2022: Gender equality across the hospitality industry

We explore what recent research has revealed about gender equality in the workplace.

Is your feedback survey optimised?

Is your feedback survey optimised?

Must-have features in a feedback solution

Client Success Story - Chester Zoo

Client Success Story - Chester Zoo

Find out how HGEM's solutions help drive positive change in Chester Zoo

Tips on improving your venue's accessibility

Tips on improving your venue's accessibility

(and why you should)

Measuring Guest Experience for food delivery & takeaway

Measuring Guest Experience for food delivery & takeaway

Don't overlook this area of opportunity

Client Success Story - Dishoom

Client Success Story - Dishoom

Find out how HGEM's solutions help drive positive change in Dishoom

2021 Consumer Christmas Behaviours

2021 Consumer Christmas Behaviours

Get ready for Xmas with our Consumer Insights report

Are your FOH & BOH teams ready for Christmas?

Are your FOH & BOH teams ready for Christmas?

HGEM can help your team get ready for success

Client Success Story - Comptoir Group

Client Success Story - Comptoir Group

Find out how data drives positive change within Comptoir Group