Blogs

Blogs


Client Success Story - Star Pubs & Bars

Client Success Story - Star Pubs & Bars

Find out how Mystery Guest Audits have helped Star Pubs drive positive change

How to increase orders for your food delivery service

How to increase orders for your food delivery service

A framework to help you achieve your growth goals

international womens day

International Women’s Day 2022: Gender equality across the hospitality industry

We explore what recent research has revealed about gender equality in the workplace.

Client Success Story - Chester Zoo

Client Success Story - Chester Zoo

Find out how HGEM's solutions help drive positive change in Chester Zoo

Tips on improving your venue's accessibility

Tips on improving your venue's accessibility

(and why you should)

Increase footfall with guest experience management

Increase footfall with guest experience management

How can data-led insights increase revenue in your business?

Waitress taking order

How to achieve outstanding service - as told by customers

Practical tips to go from 'good' to 'great'

Measuring Guest Experience for food delivery & takeaway

Measuring Guest Experience for food delivery & takeaway

Don't overlook this area of opportunity

Client Success Story - Dishoom

Client Success Story - Dishoom

Find out how HGEM's solutions help drive positive change in Dishoom

Client Success Story - BAO

Client Success Story - BAO

Find out how Mystery Audits help BAO identify training needs

2021 Consumer Christmas Behaviours

2021 Consumer Christmas Behaviours

Get ready for Xmas with our Consumer Insights report

Are your FOH & BOH teams ready for Christmas?

Are your FOH & BOH teams ready for Christmas?

HGEM can help your team get ready for success

Client Success Story - Comptoir Group

Client Success Story - Comptoir Group

Find out how data drives positive change within Comptoir Group

Employee happiness versus engagement

Employee happiness versus engagement

Shifting focus from recruitment to retention

'Knowledge not Noise' learning sessions

'Knowledge not Noise' learning sessions

Free Guest Experience refresher videos for hospitality operators

HGEM continues to invest in Guest Experience

HGEM continues to invest in Guest Experience

Unveiling HGEM Go - new Mystery Guest app for the modern customer

A brand-new version of The Hub has launched

A brand-new version of The Hub has launched

HGEM's Guest Experience Management platform got an upgrade

Voices of Hospitality

Voices of Hospitality

Interview with Andy Barnsdale

Voices of Hospitality

Voices of Hospitality

Interview with David Eccles

Keeping positive through lockdown

Keeping positive through lockdown

Catch up with Jason, our Head of Client Success

Voices of Hospitality

Voices of Hospitality

Interview with Richard Bates