Blogs

ENPS - what is it and why is it important?

Blogs

10th January 2020

Employee NPS works the same way as a traditional Net Promoter Score, enabling operators to identify the proportion of employees likely to recommend them as an employer versus those likely to do the opposite.

Hospitality is more than a stopgap. It’s a career

Blogs

7th January 2020

We share our thoughts on the negative perception of the hospitality industry and the responsibility we have to change that.

Our Veganuary dish recommendations

Blogs

2nd January 2020

We share the teams favourite vegan dishes to inspire you this Veganuary!

Vegan Christmas Sandwich Taste Test

Blogs

18th December 2019

Our vegan Christmas sarnie recommendations as tried and tested by team HGEM.

Disability access in the hospitality industry – are disabled guests welcomed?

Blogs

29th November 2019

We look at the responsibility that the hospitality industry has to provide inclusivity. Are you providing the same guest experience for guests with and without disabilities?

Hot drinks - our festive favourites

Blogs

15th November 2019

We share the results of our latest taste test in which we tasted Christmas inspired hot drinks from a high street coffee shop.

Where do you sit with the meat substitues debate?

Blogs

1st November 2019

It's World Vegan Month so we wanted to bring to light the debate on the naming of meat substitues!

Are you maximising on opportunities for themed events?

Blogs

24th October 2019

With operators' current focus on Christmas, we take a look at how businesses can make the most of themed events throughout the year.

Autumn wine experiences

Blogs

3rd October 2019

Vineyards are diversifying their offering, providing unique dining experiences and piscturesque stays.

Zero waste restaurants

Blogs

18th September 2019

The majority of guests believe that restaurants should take responsibiltity when it comes to climate change.

Organic September

Blogs

6th September 2019

We are celebrating Organic September - will you go organic this month?

The shops urging you to recycle less

Blogs

23rd August 2019

Forget recycling, it's all about zero waste - we explore the latest concept in combating climate change.

National Burger Day

Blogs

20th August 2019

In celebration of National Burger Day, we catch up with our client Honest Burgers.

What is sonic seasoning?

Blogs

12th August 2019

Would you invest in sonic seasoning? It turns out that the music you play in your restaurant could be influencing the flavour of your dishes.

Community

Blogs

1st August 2019

We discuss the importance of community in today's tech fuelled world and the positive impact operators can have on loneliness.

National Ice Cream month

Blogs

17th July 2019

We catch up with our client Jefferson's Ice Cream in celebration of National Ice Cream month.

Should restaurants charge for extras?

Blogs

9th July 2019

Are restaurants right to protect their pockets from greedy guests or are they the greedy ones?

Cat Cafe's

Blogs

1st July 2019

Do cat cafe's provide the purrfect dinner guest?

Wellness restaurants

Blogs

25th June 2019

Mind - body - soul. The wellness restaurants catering to more than tummy's.

2019 Summer Wine

Blogs

18th June 2019

Our avid wine lover and studier, HGEM's Josie, shares her insight on Summer wines.

Hands free dining

Blogs

10th June 2019

We explore the latest dining concept 'hands off' which sees food served directly to diners mouths.

World Environment Day

Blogs

3rd June 2019

We explore what the hospitality industry can do to support World Environment Day this year.

No football, no worries: How pubs can enjoy a super summer

Blogs

31st May 2019

Pub promotions - setting yourself up for a successful summer.