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Operators divided over further discounting after EOTHO

Operators divided over further discounting after EOTHO

Some operators are choosing to extend the EOTHO offer, covering the costs themselves, whilst others warn this will lead to dangerous discount wars.

What are consumers thinking and feeling post-lockdown?

What are consumers thinking and feeling post-lockdown?

Summary of EP Magazine's interview with our MD, Steven Pike, who shares our top findings based on recent consumer sentiment surveys

Make the positive effects of Eat Out to Help Out last - get the safety basics right

Make the positive effects of Eat Out to Help Out last - get the safety basics right

Hopefully EOTHO scheme manages to change the staying-in habits enforced by the pandemic, by showing customers that it is safe to do so.

Locksbrook Inn in Bath

Hurrah! Reflections on reopening of pubs and restaurants

Reflections on the first post-lockdown dining out experience

international womens day

International Women’s Day 2020: How close is the hospitality sector to achieving gender equality?

We celebrate women in hospitality this International Women's Day.

iphone

​Do your feedback requests cause friction?

We explore the best time to request feedback from your guests and where operators are going wrong.

Pancake Day

Pancake Day

Happy Pancake Day! We ask the HGEM team if they prefer sweet or savoury and share some fun pancake facts.

Are you asking guests to share too much data?

Are you asking guests to share too much data?

With operators requesting more data than ever, we ask our panel of mystery guests about how, when and what they expect when it comes to providing you with their data.

How guests are celebrating this Valentine’s Day

How guests are celebrating this Valentine’s Day

We ask our panel of mystery guests about their plans this year

Why operators shouldn’t mistake employee happiness for engagement

Why operators shouldn’t mistake employee happiness for engagement

All employers want their team members to be happy, contributing to staff morale and boosting productivity in the workplace. But there are a multitude of external reasons that affect employee happiness that have nothing to do with their role or your business.

Top reasons why employers lose points through employee feedback

Top reasons why employers lose points through employee feedback

We share an industry overview of why employers are losing points when it comes to the happiness of their team members.

Steven Pike

Yapping with… Steven Pike

Our partners, Yapster interview our Managing Director Steven Pike on HGEM's highs of 2019 and hopes for 2020.

woman clearing tables

ENPS - what is it and why is it important?

Employee NPS works the same way as a traditional Net Promoter Score, enabling operators to identify the proportion of employees likely to recommend them as an employer versus those likely to do the opposite.

barista

Hospitality is more than a stopgap. It’s a career

We share our thoughts on the negative perception of the hospitality industry and the responsibility we have to change that.

Image from Ella Ollsen

Our Veganuary dish recommendations

We share the teams favourite vegan dishes to inspire you this Veganuary!

Vegan Christmas Sandwich Taste Test

Vegan Christmas Sandwich Taste Test

Our vegan Christmas sarnie recommendations as tried and tested by team HGEM.

Disability access in the hospitality industry – are disabled guests welcomed?

Disability access in the hospitality industry – are disabled guests welcomed?

We look at the responsibility that the hospitality industry has to provide inclusivity. Are you providing the same guest experience for guests with and without disabilities?

Hot drinks - our festive favourites

Hot drinks - our festive favourites

We share the results of our latest taste test in which we tasted Christmas inspired hot drinks from a high street coffee shop.

veggie burger

Where do you sit with the meat substitues debate?

It's World Vegan Month so we wanted to bring to light the debate on the naming of meat substitues!

Are you maximising on opportunities for themed events?

Are you maximising on opportunities for themed events?

With operators' current focus on Christmas, we take a look at how businesses can make the most of themed events throughout the year.

Are you integrated?

Are you integrated?

HGEM's Managing Director, Steven Pike discusses his interpration of all things integration.