Blogs

Blogs


PizzaExpress and HGEM

PizzaExpress and HGEM

PizzaExpress transforms culture and achieves impressive KPIs with new guest insight partner HGEM

Could third-party food delivery be hurting your brand?

Could third-party food delivery be hurting your brand?

Once a meal is out for delivery, the customer experience is literally out of your hands. How to ensure brand standards are upheld?

Introducing Opinion Mining

Introducing Opinion Mining

Find out what's behind those 1-star reviews with our latest feature

Consumer Sentiment Report: Xmas opportunities

Consumer Sentiment Report: Xmas opportunities

What to expect from customers for Xmas 22?

Client Success Story - Star Pubs & Bars

Client Success Story - Star Pubs & Bars

Find out how Mystery Guest Audits have helped Star Pubs drive positive change

Ascot Racecourse Case Study

Ascot Racecourse Case Study

How does Ascot drive visitor satisfaction with real-time feedback?

Waitress taking order

How to achieve outstanding service?

As told by customers

Increase footfall with guest experience management

Increase footfall with guest experience management

How can data-led insights increase revenue in your business?

Organic September

Organic September

Why operators should take note of this campaign

Accessibility in Hospitality

Accessibility in Hospitality

How do customers perceive accessibility in hospitality and what are the risks?

Why Review Management matters

Why Review Management matters

...and how it can boost footfall

Cost-of-living crisis most likely to impact delivery & takeaway

Cost-of-living crisis most likely to impact delivery & takeaway

We explore what might be hindering the success of your delivery offering.

How to increase orders for your food delivery service

How to increase orders for your food delivery service

A framework to help you achieve your growth goals

Consumer Sentiment Report: Cost of living crisis

Consumer Sentiment Report: Cost of living crisis

Consumer perspective on 'the big squeeze'

Client Success Story - BAO

Client Success Story - BAO

Find out how Mystery Audits help BAO identify training needs

Are your teams on track to deliver excellence?

Are your teams on track to deliver excellence?

Identify and fill gaps in training before summer with Mystery Guest Audits

Get Airship for FREE until July

Get Airship for FREE until July

Special offer for HGEM clients

international womens day

International Women’s Day 2022: Gender equality across the hospitality industry

We explore what recent research has revealed about gender equality in the workplace.

Is your feedback survey optimised?

Is your feedback survey optimised?

Must-have features in a feedback solution

Tips on improving your venue's accessibility

Tips on improving your venue's accessibility

(and why you should)

Client Success Story - Comptoir Group

Client Success Story - Comptoir Group

Find out how data drives positive change within Comptoir Group