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Blogs
16th November 2020
How can data-led insights enhance the guest experience and increase revenue in your business?
8th November 2020
Consumers highly satisfied with recent staycations, and are already planning the next stay
2nd November 2020
The industry responds to lockdown by applying learnings from spring
1st November 2020
Once a meal is out for delivery, the customer experience is literally out of your hands. How to ensure brand standards are upheld?
27th October 2020
How to use hospitality tech to pinpoint the perfect balance between safety and experience?
19th October 2020
Hospitality operators are increasing footfall and customer loyalty with creative offers
18th October 2020
We asked our panel of mystery diners to describe their perfect Covid-safe Xmas party. Here's our top picks.
9th September 2020
With rising Covid cases across Europe and UK, safety is yet again at the forefront of consumers minds.
1st September 2020
Some operators are choosing to extend the EOTHO offer, covering the costs themselves, whilst others warn this will lead to dangerous discount wars.
14th August 2020
Summary of EP Magazine's interview with our MD, Steven Pike, who shares our top findings based on recent consumer sentiment surveys
7th August 2020
Hopefully EOTHO scheme manages to change the staying-in habits enforced by the pandemic, by showing customers that it is safe to do so.
5th July 2020
Reflections on the first post-lockdown dining out experience
5th March 2020
We celebrate women in hospitality this International Women's Day.
We explore the best time to request feedback from your guests and where operators are going wrong.
25th February 2020
Happy Pancake Day! We ask the HGEM team if they prefer sweet or savoury and share some fun pancake facts.
21st February 2020
With operators requesting more data than ever, we ask our panel of mystery guests about how, when and what they expect when it comes to providing you with their data.
12th February 2020
We ask our panel of mystery guests about their plans this year
30th January 2020
All employers want their team members to be happy, contributing to staff morale and boosting productivity in the workplace. But there are a multitude of external reasons that affect employee happiness that have nothing to do with their role or your business.
23rd January 2020
We share an industry overview of why employers are losing points when it comes to the happiness of their team members.
22nd January 2020
Our partners, Yapster interview our Managing Director Steven Pike on HGEM's highs of 2019 and hopes for 2020.
10th January 2020
Employee NPS works the same way as a traditional Net Promoter Score, enabling operators to identify the proportion of employees likely to recommend them as an employer versus those likely to do the opposite.
7th January 2020
We share our thoughts on the negative perception of the hospitality industry and the responsibility we have to change that.
2nd January 2020
We share the teams favourite vegan dishes to inspire you this Veganuary!
