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Blogs
31st May 2023
How a mystery guest programme can complement tech-based feedback
19th May 2023
As published in Propel: Friday Opinion
Blogs, Insights
16th April 2023
Identify and fill gaps in training before summer with Mystery Guest Audits
22nd March 2023
A framework to help you achieve your growth goals
17th March 2023
Must-have features in a feedback solution
14th March 2023
Don't overlook this area of opportunity
6th March 2023
Shifting focus from recruitment to retention
3rd February 2023
We explore how employee engagement can benefit the experience of your customers.
Blogs, Case Studies
20th December 2022
Find out how HGEM's solutions help drive positive change in Dishoom
29th November 2022
Find out how HGEM's solutions help drive positive change in Chester Zoo
24th November 2022
PizzaExpress transforms culture and achieves impressive KPIs with new guest insight partner HGEM
18th November 2022
Once a meal is out for delivery, the customer experience is literally out of your hands. How to ensure brand standards are upheld?
Blogs, HGEM News
1st November 2022
Find out what's behind those 1-star reviews with our latest feature
24th October 2022
What to expect from customers for Xmas 22?
6th October 2022
Find out how Mystery Guest Audits have helped Star Pubs drive positive change
3rd October 2022
How does Ascot drive visitor satisfaction with real-time feedback?
26th September 2022
As told by customers
12th September 2022
How can data-led insights increase revenue in your business?
Why operators should take note of this campaign
12th August 2022
How do customers perceive accessibility in hospitality and what are the risks?
20th July 2022
...and how it can boost footfall
12th July 2022
We explore what might be hindering the success of your delivery offering.
9th June 2022
Consumer perspective on 'the big squeeze'
