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homemade meal

Hospitality at home

We explore ways in which guests are creating their own hospitality at home.

dining

Hotel dining: not just for residents

We reveal our top tips for encouraging locals to dine at your hotel restaurant, increasing footfall and overnight stays.

Making your team your USP

Making your team your USP

HGEM’s Founding Director, Sally Whelan discusses the importance of making your team your USP and the benefits that can be seen for doing so.

Hot cross buns

Hot cross bun ratings revealed

We reveal our hot cross bun ratings after hosting a taste test ahead of the Easter weekend!

restaurant kitchen

Does transparency in your offering create the ultimate guest experience?

We explore how operators are taking the guest experience to another level by letting guests behind the scenes.

Mothers Day

Mother's Day dining habits

We share guests plans for Mother's Day this year including what, when and where they will be eating.

takeaway coffee

Will drinks deliveries have the same impact as food?

We explore the latest trend to hit the delivery market - drinks.

mobile phone

Impact of mobile phones at the restaurant table

Does using a mobile phone at the dinner table make or ruin the guest experience?

pancakes

Pancake Day

Happy Pancake Day! We ask the HGEM team if they prefer sweet or savoury and share some fun pancake facts.

Futuristic Dining

Futuristic Dining

We explore the latest trend to hit the hospitality industry allowing guests to have a more personalised experience than ever before.

national random acts of kindness day

Random Acts of Kindness for the hospitality industry

Yesterday was National Random Acts of Kindness Day. We explore how the hospitality industry can go above and beyond every day.

brand love

What makes guests fall in love with a brand?

In celebration of Valentine’s Day, our latest survey results show what pulls at guest’s heart strings when it comes to falling in love with a brand.

guests

Getting guests through the door this year

We explore how to attract guests in today's market.

video learning

The guest experience starts with training your team

With the launch of our e-learning modules, we discuss the importance of training your team when it comes to delivering a great guest experience.

social media apps

If it didn't happen on social media, did it even happen?

Is your venue worthy of Millennials time and money? If your offering isn't instagramable, chances are it's not.

Hotel room

Impact of compact hotel rooms

With the launch of compact hotel rooms, the hotel sector is experiencing an exciting shift but what is the impact on the industry?

vegan food

Veganuary: trend or movement

Restaurant chains are stepping up this Veganuary after responding to growing demand from vegans. We take a look at the latest vegan foods hitting the high-street with feedback from the team.

drink

Dry January - a new opportunity for pubs?

Embrace Dry January and you could see permanent custom from the increasing number of non-drinkers throughout the rest of the year.

HGEM charity roundup

HGEM charity roundup

We look back at our fundraisers and the charities we have supported over 2018.

gourmet burgers

What we loved and loathed in 2018

We reveal the food trends we loved and loathed this year.

drink

Rewarding designated drivers

Our client Greene King has launched a fantastic initiative rewarding designated drivers this Christmas.