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Pancake Day

Pancake Day

Happy Pancake Day! We ask the HGEM team if they prefer sweet or savoury and share some fun pancake facts.

Are you asking guests to share too much data?

Are you asking guests to share too much data?

With operators requesting more data than ever, we ask our panel of mystery guests about how, when and what they expect when it comes to providing you with their data.

How guests are celebrating this Valentine’s Day

How guests are celebrating this Valentine’s Day

We ask our panel of mystery guests about their plans this year

Why operators shouldn’t mistake employee happiness for engagement

Why operators shouldn’t mistake employee happiness for engagement

All employers want their team members to be happy, contributing to staff morale and boosting productivity in the workplace. But there are a multitude of external reasons that affect employee happiness that have nothing to do with their role or your business.

Top reasons why employers lose points through employee feedback

Top reasons why employers lose points through employee feedback

We share an industry overview of why employers are losing points when it comes to the happiness of their team members.

Steven Pike

Yapping with… Steven Pike

Our partners, Yapster interview our Managing Director Steven Pike on HGEM's highs of 2019 and hopes for 2020.

woman clearing tables

ENPS - what is it and why is it important?

Employee NPS works the same way as a traditional Net Promoter Score, enabling operators to identify the proportion of employees likely to recommend them as an employer versus those likely to do the opposite.

barista

Hospitality is more than a stopgap. It’s a career

We share our thoughts on the negative perception of the hospitality industry and the responsibility we have to change that.

Our Veganuary dish recommendations

Our Veganuary dish recommendations

We share the teams favourite vegan dishes to inspire you this Veganuary!

Vegan Christmas Sandwich Taste Test

Vegan Christmas Sandwich Taste Test

Our vegan Christmas sarnie recommendations as tried and tested by team HGEM.

Disability access in the hospitality industry – are disabled guests welcomed?

Disability access in the hospitality industry – are disabled guests welcomed?

We look at the responsibility that the hospitality industry has to provide inclusivity. Are you providing the same guest experience for guests with and without disabilities?

Hot drinks - our festive favourites

Hot drinks - our festive favourites

We share the results of our latest taste test in which we tasted Christmas inspired hot drinks from a high street coffee shop.

veggie burger

Where do you sit with the meat substitues debate?

It's World Vegan Month so we wanted to bring to light the debate on the naming of meat substitues!

Are you maximising on opportunities for themed events?

Are you maximising on opportunities for themed events?

With operators' current focus on Christmas, we take a look at how businesses can make the most of themed events throughout the year.

vineyard

Autumn wine experiences

Vineyards are diversifying their offering, providing unique dining experiences and piscturesque stays.

zero waste restaurant

Zero waste restaurants

The majority of guests believe that restaurants should take responsibiltity when it comes to climate change.

organic september

Organic September

We are celebrating Organic September - will you go organic this month?

The shops urging you to recycle less

The shops urging you to recycle less

Forget recycling, it's all about zero waste - we explore the latest concept in combating climate change.

honest burgers

National Burger Day

In celebration of National Burger Day, we catch up with our client Honest Burgers.

sound of the sea dish

What is sonic seasoning?

Would you invest in sonic seasoning? It turns out that the music you play in your restaurant could be influencing the flavour of your dishes.

costa coffee

Community

We discuss the importance of community in today's tech fuelled world and the positive impact operators can have on loneliness.