Blogs

Blogs


Food operators quick to pivot to delivery & takeaway

Food operators quick to pivot to delivery & takeaway

The industry responds to lockdown by applying learnings from spring

Could third-party food delivery be hurting your brand?

Could third-party food delivery be hurting your brand?

Once a meal is out for delivery, the customer experience is literally out of your hands. How to ensure brand standards are upheld?

What do customers think of your Covid safety measures?

What do customers think of your Covid safety measures?

How to use hospitality tech to pinpoint the perfect balance between safety and experience?

Fortune favours the agile

Fortune favours the agile

Hospitality operators are increasing footfall and customer loyalty with creative offers

Top 10 Covid-safe Xmas Party ideas

Top 10 Covid-safe Xmas Party ideas

We asked our panel of mystery diners to describe their perfect Covid-safe Xmas party. Here's our top picks.

How to balance safety and experience in hospitality

How to balance safety and experience in hospitality

With rising Covid cases across Europe and UK, safety is yet again at the forefront of consumers minds.

Operators divided over further discounting after EOTHO

Operators divided over further discounting after EOTHO

Some operators are choosing to extend the EOTHO offer, covering the costs themselves, whilst others warn this will lead to dangerous discount wars.

What are consumers thinking and feeling post-lockdown?

What are consumers thinking and feeling post-lockdown?

Summary of EP Magazine's interview with our MD, Steven Pike, who shares our top findings based on recent consumer sentiment surveys

Make the positive effects of Eat Out to Help Out last - get the safety basics right

Make the positive effects of Eat Out to Help Out last - get the safety basics right

Hopefully EOTHO scheme manages to change the staying-in habits enforced by the pandemic, by showing customers that it is safe to do so.

Locksbrook Inn in Bath

Hurrah! Reflections on reopening of pubs and restaurants

Reflections on the first post-lockdown dining out experience

international womens day

International Women’s Day 2020: How close is the hospitality sector to achieving gender equality?

We celebrate women in hospitality this International Women's Day.

iphone

​Do your feedback requests cause friction?

We explore the best time to request feedback from your guests and where operators are going wrong.

Pancake Day

Pancake Day

Happy Pancake Day! We ask the HGEM team if they prefer sweet or savoury and share some fun pancake facts.

Are you asking guests to share too much data?

Are you asking guests to share too much data?

With operators requesting more data than ever, we ask our panel of mystery guests about how, when and what they expect when it comes to providing you with their data.

How guests are celebrating this Valentine’s Day

How guests are celebrating this Valentine’s Day

We ask our panel of mystery guests about their plans this year

Why operators shouldn’t mistake employee happiness for engagement

Why operators shouldn’t mistake employee happiness for engagement

All employers want their team members to be happy, contributing to staff morale and boosting productivity in the workplace. But there are a multitude of external reasons that affect employee happiness that have nothing to do with their role or your business.

Top reasons why employers lose points through employee feedback

Top reasons why employers lose points through employee feedback

We share an industry overview of why employers are losing points when it comes to the happiness of their team members.

Steven Pike

Yapping with… Steven Pike

Our partners, Yapster interview our Managing Director Steven Pike on HGEM's highs of 2019 and hopes for 2020.

woman clearing tables

ENPS - what is it and why is it important?

Employee NPS works the same way as a traditional Net Promoter Score, enabling operators to identify the proportion of employees likely to recommend them as an employer versus those likely to do the opposite.

barista

Hospitality is more than a stopgap. It’s a career

We share our thoughts on the negative perception of the hospitality industry and the responsibility we have to change that.

Image from Ella Ollsen

Our Veganuary dish recommendations

We share the teams favourite vegan dishes to inspire you this Veganuary!