Blogs

Blogs


Is your feedback survey optimised?

Is your feedback survey optimised?

Must-have features in a feedback solution

Introducing Two New Services

Introducing Two New Services

Review Responses and Complaint Management

6 reasons why you should use mystery diners

6 reasons why you should use mystery diners

How a mystery guest programme can complement tech-based feedback

What is Sentiment Analysis?

What is Sentiment Analysis?

Find out what's behind those 1-star reviews with our latest feature

HGEM & KAM INSIGHTS Present: The Ultimate Xmas Guide

HGEM & KAM INSIGHTS Present: The Ultimate Xmas Guide

Find out what you can do to really shine during this golden quarter.

Everything you need to know for Black Friday 2023

Everything you need to know for Black Friday 2023

Guest blog by: Toggle

Xmas 2023 Consumer Report

Xmas 2023 Consumer Report

How is Xmas 2023 shaping up?

Webinar - Xmas prep with guest experience management

Webinar - Xmas prep with guest experience management

Make the most out of this Xmas 

Why Review Management matters

Why Review Management matters

...and how it can boost footfall

Xmas checklist for operations teams

Xmas checklist for operations teams

Navigate the season's challenges with ease

Are your teams on track to deliver excellence?

Are your teams on track to deliver excellence?

Identify and fill gaps in training with Mystery Guest Audits

Consumer Insights: Payment Preferences

Consumer Insights: Payment Preferences

How well does hospitality handle payments?

The changing & unchanging customer demands

The changing & unchanging customer demands

As published in Propel: Friday Opinion

Measuring Guest Experience for food delivery & takeaway

Measuring Guest Experience for food delivery & takeaway

Don't overlook this area of opportunity

Employee happiness versus engagement

Employee happiness versus engagement

Shifting focus from recruitment to retention

Could your team be your competitive edge this year?

Could your team be your competitive edge this year?

We explore how employee engagement can benefit the experience of your customers.

Client Success Story - Dishoom

Client Success Story - Dishoom

Find out how HGEM's solutions help drive positive change in Dishoom

Client Success Story - Chester Zoo

Client Success Story - Chester Zoo

Find out how HGEM's solutions help drive positive change in Chester Zoo

Could third-party food delivery be hurting your brand?

Could third-party food delivery be hurting your brand?

Once a meal is out for delivery, the customer experience is literally out of your hands. How to ensure brand standards are upheld?

Consumer Sentiment Report: Xmas opportunities

Consumer Sentiment Report: Xmas opportunities

What to expect from customers for Xmas 22?

Client Success Story - Star Pubs & Bars

Client Success Story - Star Pubs & Bars

Find out how Mystery Guest Audits have helped Star Pubs drive positive change