Blogs

Blogs


Customer Success Story - Comptoir Group

Customer Success Story - Comptoir Group

Find out how data drives positive change within Comptoir Group

Employee happiness versus engagement

Employee happiness versus engagement

Shifting focus from recruitment to retention

Waitress taking order

How to achieve outstanding service - as told by customers

Practical tips to go from 'good' to 'great'

Customer Success Story - Star Pubs & Bars

Customer Success Story - Star Pubs & Bars

Find out how Mystery Guest Audits have helped Star Pubs drive positive change

Measuring Guest Experience for food delivery & takeaway

Measuring Guest Experience for food delivery & takeaway

Don't overlook this area of opportunity

'Knowledge not Noise' learning sessions

'Knowledge not Noise' learning sessions

Free Guest Experience refresher videos for hospitality operators

Increase revisits with guest experience management

Increase revisits with guest experience management

How can data-led insights increase revenue in your business?

HGEM continues to invest in Guest Experience

HGEM continues to invest in Guest Experience

Unveiling HGEM Go - new Mystery Guest app for the modern customer

A brand-new version of The Hub has launched

A brand-new version of The Hub has launched

HGEM's Guest Experience Management platform got an upgrade

Voices of Hospitality

Voices of Hospitality

Interview with Andy Barnsdale

Voices of Hospitality

Voices of Hospitality

Interview with David Eccles

Keeping positive through lockdown

Keeping positive through lockdown

Catch up with Jason, our Head of Client Success

Voices of Hospitality

Voices of Hospitality

Interview with Richard Bates

Voices of Hospitality

Voices of Hospitality

Interview with Darren Cavill

2021 Dining Trends

2021 Dining Trends

Data intelligence experts predictions for the upcoming year

Voices of Hospitality

Voices of Hospitality

Interview with Mark Harper

Could third-party food delivery be hurting your brand?

Could third-party food delivery be hurting your brand?

Once a meal is out for delivery, the customer experience is literally out of your hands. How to ensure brand standards are upheld?

Staycations - consumers reveal 2021 plans

Staycations - consumers reveal 2021 plans

Consumers highly satisfied with recent staycations, and are already planning the next stay

What do customers think of your Covid safety measures?

What do customers think of your Covid safety measures?

How to use hospitality tech to pinpoint the perfect balance between safety and experience?

Fortune favours the agile

Fortune favours the agile

Hospitality operators are increasing footfall and customer loyalty with creative offers

Top 10 Covid-safe Xmas Party ideas

Top 10 Covid-safe Xmas Party ideas

We asked our panel of mystery diners to describe their perfect Covid-safe Xmas party. Here's our top picks.