Blogs

​Do your feedback requests cause friction?

Blogs

5th March 2020

We explore the best time to request feedback from your guests and where operators are going wrong.

Pancake Day

Blogs

25th February 2020

Happy Pancake Day! We ask the HGEM team if they prefer sweet or savoury and share some fun pancake facts.

Are you asking guests to share too much data?

Blogs

21st February 2020

With operators requesting more data than ever, we ask our panel of mystery guests about how, when and what they expect when it comes to providing you with their data.

How guests are celebrating this Valentine’s Day

Blogs

12th February 2020

We ask our panel of mystery guests about their plans this year

Why operators shouldn’t mistake employee happiness for engagement

Blogs

30th January 2020

All employers want their team members to be happy, contributing to staff morale and boosting productivity in the workplace. But there are a multitude of external reasons that affect employee happiness that have nothing to do with their role or your business.

Top reasons why employers lose points through employee feedback

Blogs

23rd January 2020

We share an industry overview of why employers are losing points when it comes to the happiness of their team members.

Yapping with… Steven Pike

Blogs

22nd January 2020

Our partners, Yapster interview our Managing Director Steven Pike on HGEM's highs of 2019 and hopes for 2020.

ENPS - what is it and why is it important?

Blogs

10th January 2020

Employee NPS works the same way as a traditional Net Promoter Score, enabling operators to identify the proportion of employees likely to recommend them as an employer versus those likely to do the opposite.

Hospitality is more than a stopgap. It’s a career

Blogs

7th January 2020

We share our thoughts on the negative perception of the hospitality industry and the responsibility we have to change that.

Our Veganuary dish recommendations

Blogs

2nd January 2020

We share the teams favourite vegan dishes to inspire you this Veganuary!

Vegan Christmas Sandwich Taste Test

Blogs

18th December 2019

Our vegan Christmas sarnie recommendations as tried and tested by team HGEM.

Disability access in the hospitality industry – are disabled guests welcomed?

Blogs

29th November 2019

We look at the responsibility that the hospitality industry has to provide inclusivity. Are you providing the same guest experience for guests with and without disabilities?

Hot drinks - our festive favourites

Blogs

15th November 2019

We share the results of our latest taste test in which we tasted Christmas inspired hot drinks from a high street coffee shop.

Where do you sit with the meat substitues debate?

Blogs

1st November 2019

It's World Vegan Month so we wanted to bring to light the debate on the naming of meat substitues!

Are you maximising on opportunities for themed events?

Blogs

24th October 2019

With operators' current focus on Christmas, we take a look at how businesses can make the most of themed events throughout the year.

Are you integrated?

Blogs

14th October 2019

HGEM's Managing Director, Steven Pike discusses his interpration of all things integration.

Autumn wine experiences

Blogs

3rd October 2019

Vineyards are diversifying their offering, providing unique dining experiences and piscturesque stays.

Zero waste restaurants

Blogs

18th September 2019

The majority of guests believe that restaurants should take responsibiltity when it comes to climate change.

Organic September

Blogs

6th September 2019

We are celebrating Organic September - will you go organic this month?

The shops urging you to recycle less

Blogs

23rd August 2019

Forget recycling, it's all about zero waste - we explore the latest concept in combating climate change.

National Burger Day

Blogs

20th August 2019

In celebration of National Burger Day, we catch up with our client Honest Burgers.