Blogs

Blogs


A brand-new version of The Hub has launched

A brand-new version of The Hub has launched

HGEM's Guest Experience Management platform got an upgrade

Voices of Hospitality

Voices of Hospitality

Interview with Andy Barnsdale

Voices of Hospitality

Voices of Hospitality

Interview with David Eccles

Keeping positive through lockdown

Keeping positive through lockdown

Catch up with Jason, our Head of Client Success

Voices of Hospitality

Voices of Hospitality

Interview with Richard Bates

Voices of Hospitality

Voices of Hospitality

Interview with Darren Cavill

2021 Dining Trends

2021 Dining Trends

Data intelligence experts predictions for the upcoming year

Voices of Hospitality

Voices of Hospitality

Interview with Mark Harper

Could third-party food delivery be hurting your brand?

Could third-party food delivery be hurting your brand?

Once a meal is out for delivery, the customer experience is literally out of your hands. How to ensure brand standards are upheld?

Staycations - consumers reveal 2021 plans

Staycations - consumers reveal 2021 plans

Consumers highly satisfied with recent staycations, and are already planning the next stay

What do customers think of your Covid safety measures?

What do customers think of your Covid safety measures?

How to use hospitality tech to pinpoint the perfect balance between safety and experience?

Fortune favours the agile

Fortune favours the agile

Hospitality operators are increasing footfall and customer loyalty with creative offers

Top 10 Covid-safe Xmas Party ideas

Top 10 Covid-safe Xmas Party ideas

We asked our panel of mystery diners to describe their perfect Covid-safe Xmas party. Here's our top picks.

How to balance safety and experience in hospitality

How to balance safety and experience in hospitality

With rising Covid cases across Europe and UK, safety is yet again at the forefront of consumers minds.

Operators divided over further discounting after EOTHO

Operators divided over further discounting after EOTHO

Some operators are choosing to extend the EOTHO offer, covering the costs themselves, whilst others warn this will lead to dangerous discount wars.

What are consumers thinking and feeling post-lockdown?

What are consumers thinking and feeling post-lockdown?

Summary of EP Magazine's interview with our MD, Steven Pike, who shares our top findings based on recent consumer sentiment surveys

Make the positive effects of Eat Out to Help Out last - get the safety basics right

Make the positive effects of Eat Out to Help Out last - get the safety basics right

Hopefully EOTHO scheme manages to change the staying-in habits enforced by the pandemic, by showing customers that it is safe to do so.

Locksbrook Inn in Bath

Hurrah! Reflections on reopening of pubs and restaurants

Reflections on the first post-lockdown dining out experience

international womens day

International Women’s Day 2020: How close is the hospitality sector to achieving gender equality?

We celebrate women in hospitality this International Women's Day.

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​Do your feedback requests cause friction?

We explore the best time to request feedback from your guests and where operators are going wrong.

Pancake Day

Pancake Day

Happy Pancake Day! We ask the HGEM team if they prefer sweet or savoury and share some fun pancake facts.