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We're delighted to introduce two of our newest services – Review Responses and Complaint Management.
Both are designed to help busy teams with responding to their customers online. You can now outsource responding to your customers’ reviews or complaints, which can be incredibly useful for businesses that are low on capacity or resources.
Responding to all reviews in good time influences search engine algorithms, which in turn increases review volume, review ratings and visibility (SEO) - boosting footfall.
Review Responses is a service for companies that want to actively respond to reviews but lack the capacity or budget to do so.
How does it work?
You will first need our Review Management module in place so that we could pull all your reviews into our platform - The Hub.
We will then work with you to build a response template library and escalation process - once you're happy with the set up we can begin to respond to all your reviews.
It’s 5-7 times more expensive to win a new customer over retaining one, but businesses often lack the resources to manage customer recovery effectively.
Complaint Management is a service for companies that want to actively respond to customer feedback or complaints but lack the capacity or budget to do so.
How does it work?
You'll first need our Guest Feedback module in place to pull your feedback and complaints into The Hub.
We'll then work with you to build a response template library and escalation process. Once you're happy with the set-up, we can begin responding to your feedback.
The pricing for Review Responses and Complaint Management will depend on the current volume of your reviews and complaints.
Please get in touch with us for more information about either service, or a quote.
