Blogs
Lots of hospitality sites and venues can consistently provide good service, but may struggle to hit that A+ mark, as outstanding service isn't something that's easy to formularise.
It can be hard to pinpoint the exact steps team members have to perform in order to achieve excellence, but after speaking to a number of our Mystery Guests on the subject, we believe we can offer a good overview on what customers are looking for.
The bullet points below are collected directly from our 'guests', unedited. We hope these are useful.
HGEM offer Mystery Guest Audits and Feedback Sites to help brands improve customer experience and operations.
“Guest experience is key to the success of MyLahore. HGEM provides us with an insight into knowing exactly what our guests have experienced, which has truly helped us to improve”.
Ishfaq Farooq, Operations Director; MyLahore